Removing itunes/quicktime Im trying to remove itunes/quicktime from dell operating system and cannot message eroor is 1500 says another is already running and cannot complete. HELP

Please take note that the following steps is in assumption that you are using a Windows operating system.) As I have found out in the iTunes support in apple.com, this symptom may be caused by anti-spyware software preventing iTunes from installing correctly. One such application is SpyCatcher. Before installing iTunes, temporarily remove this software to allow the iTunes installer to complete.

If you are still having trouble installing iTunes for Windows, follow the troubleshooting suggestions described in this article.

General installation troubleshooting Important: iTunes installation is successful a majority of the time after completing these troubleshooting procedures. If one step does not resolve your issue proceed to the next.
1. Empty your Temp directory and restart
Windows XP:

1. Choose Start > My Computer (or double-click My Computer on the Desktop).
2. In My Computer or Computer, open the "C:" drive.
3. Open Documents and Settings.
4. Double-click the folder titled with your username.
5. If you see a Local Settings folder, skip to step 10. If you don't see a Local Settings folder, proceed to the next step.
6. Choose Tools > Folder Options.
7. Click the View tab.
8. Select the option to "Show hidden files and folders."
9. Click OK.
10. Double-click Local Settings.
11. Right-click on the Temp folder and choose Delete.
12. In the confirmation dialog that appears click Yes.
13. If you are unable to delete the Temp folder, close all programs, especially those in the Notification area ("System Tray") of the Windows Task bar and repeat step 11.
14. Restart your computer.

Windows Vista and Windows 7:

1. Choose Start > Computer
2. In Computer, open the "C:" drive.
3. Open the Users folder.
4. Double-click the folder titled with your username.
5. If you see an AppData folder, skip to step 10. If you don't see an AppData folder, proceed to the next step.
6. Choose Organize > Folder and Search Options.
7. Click the View tab.
8. Select the option to "Show hidden files and folders." (In Windows 7 this option will be called "Show hidden files, folders, and drives").
9. Click OK.
10. Double-click the AppData folder to open it. If Windows needs your permission to continue click Continue.
11. Double-click the Local folder to open it.
12. Right-click on the Temp folder and choose Delete.
13. In the confirmation dialog that appears click Yes.
14. If you are unable to delete the Temp folder, close all programs, especially those in the Notification area ("System Tray") of the Windows Task bar and repeat step 12.
15. Restart your computer.

2. Completely remove iTunes and QuickTime
For Windows XP, follow instructions in Remove and Reinstall iTunes, QuickTime, and other software components for Windows XP.
For Windows Vista or Windows 7, follow instructions in Remove and Reinstall iTunes, QuickTime, and other software components for Windows Vista.
Note: Songs you purchased from the iTunes Store or imported from CDs are saved in your My Music folder by default and are not deleted by removing iTunes.
3. Install the latest version of iTunes
Once you have completed the above steps to Empty your Temp directory, Completely remove iTunes and QuickTime, and Clean up iTunes installer files on the computer, you can install the latest version of iTunes from http://www.apple.com/itunes/download.
Additional troubleshooting Make sure you have administrator-account access To install iTunes or QuickTime software, you need to be logged in as an administrator on the computer. If you're not sure if you have administrator-account access, contact the owner of the computer or your system administrator.
Get the latest Windows updates The first thing to do when troubleshooting an installation issue on a Windows computer is make sure you have the latest Microsoft Windows updates installed—to get the latest updates, go to the Microsoft Windows Update page.
iTunes and QuickTime software for Windows require Microsoft Windows XP or Microsoft Windows Vista with latest Service Pack installed.
Disable other conflicting software In Windows, some background processes can cause issues for other programs and processes. These conflicts can prevent applications such as iTunes and QuickTime Player from installing. See Using MSCONFIG to troubleshoot conflicts in Windows XP or Using MSCONFIG to troubleshoot conflicts in Windows Vista and Windows 7 for assistance disabling conflicting processes.
Additionally, some third-party security software cannot be disabled using Selective Startup (MSConfig). Because of this, it may be necessary to temporarily manually disable such software while troubleshooting installation. For assistance in configuring or disabling your security software, please contact the manufacturer.
Make sure your folder names don't contain strange characters If the iTunes installer (iTunesSetup) is not responding or appears frozen after launching the installer then the folder where the installer is stored may contain unusual characters. If you notice that the iTunes installer or stored in a folder like this, either rename the folder or move the iTunes installer to another location such as the Desktop before launching.
More help If these steps don't help, you may be able to find a solution to your issue by searching the Microsoft support website.
If the above troubleshooting steps have not helped, proceed to the following steps Solutions to common installation errors Here are some common symptoms you may see when installing iTunes and QuickTime for Microsoft Windows. If you are experiencing one of these symptoms, try the suggested troubleshooting steps:

• iTunes and QuickTime for Windows XP cannot be installed without Visual Basic Script (VBScript)
• iTunes for Windows: "Disk is locked" or "iTunes folder cannot be found" when installing or opening iTunes
• iTunes 7 or later for Windows Installation stops responding while "registering modules"
• QuickTime or iTunes Installer "Could not open key" alert stops install on Windows
• iTunes: Windows reports that iTunesSetup.exe is not a "valid Win32 application"
• "Bonjour service failed to start, verify you have sufficient privileges" error message when installing

If you only need to install QuickTime, or if iTunes installs but QuickTime installation did not complete Try downloading and installing the standalone version of QuickTime from http://www.apple.com/quicktime/download/. Be sure you download the version that does not include iTunes.

Learn how to completely uninstall iTunes, QuickTime, and other essential software components from your Windows XP PC.
How ToFor Windows Vista or Windows 7, see this article.
Expand All Sections | Collapse All Sections
In some rare instances, it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:

1. iTunes
2. QuickTime
3. Apple Software Update
4. Apple Mobile Device Support
5. Bonjour
6. Apple Application Support (iTunes 9 or later)

Important: You may see various alert messages if you uninstall these applications in a different order or only uninstall certain components.
For detailed steps on removing and reinstalling iTunes and related components on Windows XP, refer to the following steps:
Removing iTunes Note: iTunes Store purchases or songs imported from CDs are saved in your My Music folder by default and are not deleted by removing iTunes.

1. Quit iTunes.
2. From the Start menu, choose Control Panel.
3. In Control Panel, open Add or Remove Programs.
4. Select iTunes from the list of currently installed programs, then click Remove.
5. When asked if you would like to remove iTunes, select Yes.
6. After the uninstallation is complete, do not restart your computer if you are prompted to.
7. If other program entries were listed for iTunes in Add or Remove Programs, remove those as well.
8. In Add or Remove Programs, remove any iPod Updater applications that are listed in the same fashion as iTunes was removed.

Removing QuickTime

1. Quit QuickTime Player.
2. From the Start menu, choose Control Panel.
3. In Control Panel, open Add or Remove Programs.
4. Select QuickTime from the list of currently installed programs, then click Uninstall.
5. When asked if you would like to remove QuickTime, click Yes.
6. After the uninstallation is complete, do not restart your computer if you are prompted to.
7. If other program entries were listed for QuickTime in Add or Remove Programs, remove those as well.

Removing Apple Software Update

1. Quit Apple Software Update.
2. From the Start menu, choose Control Panel.
3. In Control Panel, open Add or Remove Programs.
4. Select Apple Software Update from the list of currently installed programs, then click Uninstall.
5. When asked if you would like to remove Apple Software Update, click Yes.
6. After the uninstallation is complete, do not restart your computer if you are prompted to.
7. If other program entries were listed for Apple Software Update in Add or Remove Programs, remove those as well.

Removing Apple Mobile Device Support

1. From the Start menu, choose Control Panel.
2. In Control Panel, open Add or Remove Programs.
3. Select Apple Mobile Device Support from the list of currently installed programs, then click Uninstall.
4. When asked if you would like to remove Apple Mobile Device Support, click Yes.
5. After the uninstallation is complete, do not restart your computer if you are prompted to.

Notes: Do not manually delete the Mobile Device Support folder located at C:Program FilesCommon FilesApple. Use Add or Remove Programs as described in the steps above.
Removing Bonjour

1. From the Start menu, choose Control Panel.
2. In Control Panel click "Add or Remove Programs."
3. Select Bonjour from the list of currently installed programs then click Uninstall.
4. When asked if you would like to remove Bonjour click Yes.
5. After the uninstallation is complete do not restart your computer if you are prompted to.

Removing Apple Application Support (iTunes 9 or later)

1. From the Start menu, choose Control Panel.
2. In Control Panel, open Add or Remove Programs.
3. Select Apple Application Support from the list of currently installed programs, then click Uninstall.
4. When asked if you would like to remove Apple Application Support, click Yes.
5. After the uninstallation is complete, do not restart your computer if you are prompted to.

Verify iTunes and related components are completely uninstalled

1. Restart your computer.
2. After the computer restarts, open Local Disk (C:) located in Computer or whichever hard disk your programs are installed on.
3. Open the Program Files folder.
4. Right-click the iTunes folder, choose Delete, and choose Yes when asked to confirm the deletion. Note: This folder may have already been deleted if iTunes was successfully removed.
5. Right-click the iPod folder, choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
6. Right-click the QuickTime folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
7. Right-click the Bonjour folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
8. Open the Common Files folder.
9. Right-click the Apple folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
10. Open Local Disk (C:) located in Computer or whichever hard disk your operating system is installed on.
11. Open the Windows folder.
12. Open the System32 folder.
13. Right-click the QuickTime file (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
14. Right-click the QuickTimeVR file (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
15. Right-click the Recycle Bin and choose Empty Recycle Bin

Reinstalling iTunes and related components After verifying that iTunes is completely uninstalled, you should download and install the latest version of iTunes.
Additional Information iPodService.exe Alert Follow these steps if the message, "Cannot delete iPodService.exe: It is being used by another person or program" appears when you try to delete the iPod folder.

1. Make sure that iTunes and the iPod Updater utility are not open.
2. Press and hold Control-Alt-Delete. Select Start Task Manager.
3. Click the Processes tab.
4. Locate "iPodService.exe" in the list.
5. Click "iPodService.exe" and choose End Process.
6. Quit the Task Manager.

Try reinstalling quicktime. Go on control panel uninstall quicktime. Then go to this url:http://www.apple.com/quicktime/download/win.html
Download it again. And install it again. Itunes should now work.

If it doesn't, for Video problems: Open QuickTime Player and go to 'Edit' -> 'Preferences' -> 'QuickTime Preferences' -> 'File Types' -- check here to see if the file format of your problem video files is selected.

For Audio problems: Open QuickTime Player and go to 'Edit' -> 'Preferences' -> 'QuickTime Preferences' -> 'Audio' -- Here you will see a Device is needed that will play your sound. Select 'Audio Playback and Recording Devices', If you are having an Audio problem it may be due to having no device or an improper device.

Good Luck

A number of users have experienced problems updating to the newlyreleased iTunes 8.1.1. Generally, when this issue occurs, installationappears to proceed normally but then delivers the error message “Theinstaller encounted errors before iTunes could be configured. Yoursystem has not been modified. To retry these operations at a later timeplease return to the installer again. Click Finish to exit installer.”Fix
This problem can often be fixed by reinstalling the latest version of QuickTime via the following steps:

1. Download the latest edition of QuickTime for Windows (make sure to pick the option without iTunes)
2. Choose to save the file to your disk, then double-click the .exe file and install QuickTime
3. After QuickTime is successfully installed, download iTunes again, choosing to save the file. Double-click the iTunes installer .exe and proceed with installation.

Other potential fixes for this issue include:
Run a disk check Disk errors, particularly in Windows XP, can prevent proper iTunes installation. See this Microsoft Knowledge Base article for instructions on performing a disk check/repair.
Use Windows Installer Cleanup Use the Windows Installer Cleanup toolto remove any references to Apple-related installation files(QuickTime, iTunes, etc.), then re-try using the aforementionedtwo-step method to reinstall QuickTime and iTunes

Make sure VBScript is installed, turn off script blocking in anti-virus and personal firewall software, reregister VBScript, and then install iTunes." Resolution Download and install the latest version of iTunes.
Install the latest VBScript engine from Microsoft for your Windows OS platform Windows 2000 Download and install VBScript version 5.6 for Windows 2000 from Microsoft, and then try installing iTunes or QuickTime again. Windows XP Download and install VBScript version 5.7 for Windows XP from Microsoft, and then try installing iTunes or QuickTime again. Windows Vista No download necessary. The latest VBScripting engine (version 5.7) is already included with Vista. Follow the steps below to register the VBSScript again if you still have this issue in Vista.
Register the VBScript engine again If the latest VBScript engine is already installed, register it again. Note that you must be logged in as administrator or logged in as a user with administrator privileges for the computer to execute these steps.
For Windows 2000 or Windows XP: 1. On the Start menu, click Run.
2. In the "Open" field dialog box, enter the following command and click OK:
regsvr32 vbscript.dll
3. A message should appear stating that the "DllRegisterServer in vbscript.dll succeeded."
4. Click OK and try installing iTunes or QuickTime again.

try the "start, all programs" route.
click start, all programs, quick time, and select uninstall from there.

try the following procedure.

first, head into your start> control panel >Add/Remove programs and uninstall your QuickTime. if it goes, good. if it doesn't, we'll just attend to it when we attend to itunes.

next, download and install the Windows Installer CleanUp utility. use it to clear any existing itunes and/or QuickTime installation configuration information from the PC.

Description of the Windows Installer CleanUp Utility

http://support.microsoft.com/kb/290301/ (Copy ans paste the link in internet explorer)

next, use the the following document as a guide for manual removal of leftover itunes and quicktime program files:

Removing iTunes and QuickTime for Windows

http://support.apple.com/kb/HT1925?viewlocale=en_US

now try to install itunes again. does it go through properly this time?

If not then also try installing latest windows installer software

(Sometimes an iTunes entry or QuickTime entry doesn't show up in cleanUp, in conjunction with a missing .msi message, if there's an older version of the Windows Installer on the PC.)

http://support.microsoft.com/kb/893803/

Remove your quicktime
Remove your Itunes

Reinstall your itunes.

Regards,

dC

I am having a 'problem' installing iTunes v8 - the install seems to go ok until I get to the part of the program which invokes the Quicktime software upload (v7.5).
Although I don't get a 'controlled' Error message, I am advised that
"A newer version of Quicktime is installed on your computer - Quicktime needs to close" a message then appears telling me that iTunes install has failed as "iTunes needs QuickTime" - no **** sherlock!!
Try as I might I am unable to get past this problem - can anyone out there advise me ?

I have uninstalled until I am blue in the face using all teh standard solutions i.e Regedit, MSConfig, removed Temp Files in Docs & Settings etc etc. To my mind there is still part of the system that has nested a piece of Quicktime code that is screwing up the install.

This is doing my head in and I have 2 iPods that requirev v8 that I cannot use!!

hi try this: The intention is to remove all iTunes and Quicktime software references. The following steps remove the software traces and worked on my machine. 1. Using add/remove programs uninstall Quicktime (click on Start ?> Settings ?> Control Panel ?> Add/Remove Programs) 2. Using add/remove programs uninstall iTunes 3. Right click on My Computer, use Search and remove all programs named Quicktime 4. Right click on My Computer, use Search and remove all programs named iTunes (except your iTunes download, so you won?t have to sit through another long download session). 5. Left click on Start, click Run, type ?regedit?, go to HKEY_LOCAL_MACHINE, click on SOFTWARE, and remove the Apple Programs folder (you may want to check in case you have other Apple applications, but all I had were iTunes and Quicktime in my Apple folder). Steps 1 through 5 should remove all traces of the software and now you can install iTunes. make sure you install all the latest updates from apple hope this will work for you :)