Question about HP Office Equipment & Supplies
Posted by Anonymous on
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Posted on Jan 02, 2017
SOURCE: I keep getting the following
Only solution to this one (and I know) buy another printer. I had this problem a couple of years ago on an earlier HP Officejet and the solution given was to spend about $200 less to have it fixed than it cost; made it more beneficial to go out and buy a new one as the new ones cost a lot less than they did a year or two ago (plus this gives you the warranty). "thinks: Seems that all these problems happen just after warranty expires - ah wel......"
One of the most common events for this appear to be during change of cartridge(s) for the printer.
Hope this has helped somewhat
Posted on Nov 01, 2008
I had to turn off the printer & disconnect the power cord. I also had some material that was backed up on hold from the night before that was preventing the current material from being printed & I had to go in & cancel the documents to be printed before the printer would function.
Posted on Jan 08, 2009
Automatic Document Feed (ADF) does not pick up paper. Follow each step, problem seems to be in pick assembly. Prcess took less than 5 minutes with a successful outcome.
Posted on Apr 29, 2009
This issue requires some serious trouble shooting and solutions cannot be posted as they are too long.
If you want further support you can avail free technical support on http://tinyurl.com/m7ghqz
Posted on Jun 19, 2009
Pull out the printhead from the computer and check the date under "warranty ends" If the warranty period did not lapse, call HP technical support and tell them about the problem. They will replace the printhead for free. I have gone through 3 black/yellow printheads and I received the replacement printheads via FedEx within 1-2 days. They will send you a pre-paid envelope to return via U.S. Postal Service via US Postal Service.
If the Warranty date on the printhead expired, then you may have to come out of pocket to replace the printhead since HP will argue that they are not obligated to replace the printhead since the manufacturer warranty lapsed.
If this is the case, check to see when you purchased the printer. If the purchase was within a year, the retailer (i.e. Best Buy) is on the hook since there is a 1 year implied warranty on products such as printers, regardless of whether the expiration date on the HP printhead expired.
Hope this helps
Posted on Sep 17, 2009
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