Question about Dell Axim X5 Pocket PC

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Dell Axim X5 Screen Back Light Trouble

The screen on my axim x5 won't light up i've tried the brightness and power settings but to no avail. A hard reset doesn't help either, could anyone suggest anything? Thanks Andy

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  • AndyHibberd Aug 30, 2007

    The screen flashed on then went off again. So it may something to do with this. Thanks for your response, you seem to know more than Dell themselves as i have phoned them and they did not suggest this!!!



  • AndyHibberd Aug 31, 2007

    Thanks for trying but i think it must be pregnated (polite way of saying it). I will try to get it repaired.

  • Anonymous Feb 11, 2008

    the light will not light up

  • Anonymous Mar 31, 2008

    Same Problem..Light went out today and don't know how to turn back on.



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Holding down the record button on these units turns the backlight on and off, since this is hardware controlled you should try this first. If you've performed a hard reset and held down record then this is most likely a physical fault, check with Dell to find out your warranty status and find out about the availability of replacement parts.

Posted on Aug 29, 2007

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  • Nicholas Wilson
    Nicholas Wilson Aug 30, 2007

    LOL! Dell largely work script based, in other words the call agents don't actually know anything they just read you questions from they're computer and tick boxes on screen based on your answers. When Dell went script based years ago every one said it would be the end of them but they still sell (admittedly good products) as easily as they ever did.
    Anyway, if it worked once try it again, you may find it's a simple logic problem, also try brightness control mow that it has flashed on.
    And one last possible fix, since you've hard reset anyway you either have a backup of your data or a blank Pocket PC so:
    Remove both the main battery and the backup battery ***this will destroy ALL your personal data on the device*** so back up any personal data first. With both removed hold down the Power (on) button for 30 seconds (time it, it will seem to take forever) to reset the chip-set, then reinsert both batteries and try it again.

  • Nicholas Wilson
    Nicholas Wilson Aug 30, 2007

    Sorry, that line should read: 'also try brightness control NOW that it has flashed on' not "also try brightness control mow that it has flashed on". :-)
    Yes, I actually am dyslexic.

  • Nicholas Wilson
    Nicholas Wilson Aug 31, 2007

    No problem, hope it gets sorted.



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Apr 03, 2008 | Dell Axim X5 Pocket PC

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Good Eevening :

You could get original disk from ebay at times but all you need is the Activesync that can be downloaded from Microsoft. Get Active sync 4.2. The newer ones do NOT work with the X5.

Good luck with the wireless card. The Axim does not play well with many of them. (sometimes works but mostly not) Try drivers from d Link and be sure to remove the old drivers first.

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