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Problem for Maytag Neptune MAH5500B Front Load Washer
Maytag Neptune Front Load Washer has Loose Drum, Bangs, Walks
I didn't see this in the archive - I've had a Maytag Neptune Front-load washer for a while now. It sits on a concrete slab and has been working ok for several years. The unit is located outside, however, so may have experienced excess moisture, temperature (never below freezing here in FL), critters, etc.
Recently, the unit has been acting as though the drum is unhinged. When filling or agitating, it occasionally bangs against the sides. When it gets to spin, though, it becomes a WWF participant, bouncing off walls and body-slamming the dryer.
I've opened the front and top because I don't have space to get behind it, but there isn't much going on inside there. The drum appears to be attached on the top by two springs in the front, and from the bottom rear by a couple of struts. The rear is not attached to anything I can see, and the front seems to have only the gray (slightly moldy) gasket.
When I run a cycle, as I said, the drum is slamming against everything inside there. I can hold the drum down by pressing down on the brick on the right hand side and it seems to behave better, but I wouldn't attempt this during a spin cycle.
On the bottom is a sensor that had some corrosion that I cleaned off, but this appears to be an impact sensor. It sits in front of a blue block of syrofoam-esque padding. There is a similar sensor on the right side, and I presume one on the left underneath the water/soap/bleach dispenser as well.
I'm guessing that something in the back is unhinged (though I don't think this is the case) or that both of the struts have gone bad. I'm not a mechanical guy though, so I don't know how I can tell if they are bad. They do not appear to be leaking, as there is no fluid or anything that I can see that has leaked out of them.
Thanks for any help.
Recently, the unit has been acting as though the drum is unhinged. When filling or agitating, it occasionally bangs against the sides. When it gets to spin, though, it becomes a WWF participant, bouncing off walls and body-slamming the dryer.
I've opened the front and top because I don't have space to get behind it, but there isn't much going on inside there. The drum appears to be attached on the top by two springs in the front, and from the bottom rear by a couple of struts. The rear is not attached to anything I can see, and the front seems to have only the gray (slightly moldy) gasket.
When I run a cycle, as I said, the drum is slamming against everything inside there. I can hold the drum down by pressing down on the brick on the right hand side and it seems to behave better, but I wouldn't attempt this during a spin cycle.
On the bottom is a sensor that had some corrosion that I cleaned off, but this appears to be an impact sensor. It sits in front of a blue block of syrofoam-esque padding. There is a similar sensor on the right side, and I presume one on the left underneath the water/soap/bleach dispenser as well.
I'm guessing that something in the back is unhinged (though I don't think this is the case) or that both of the struts have gone bad. I'm not a mechanical guy though, so I don't know how I can tell if they are bad. They do not appear to be leaking, as there is no fluid or anything that I can see that has leaked out of them.
Thanks for any help.
Comments:
Apr 04, 2009
- Thanks for replying and sorry for the delay in response - lots of 12hr work days last week.The block is not cracked and there is no indication that it has hit either the side or the top of the machine - the impact sensors seem to be doing their jobs. There is also no visible "dust" on the bottom of the machine.
I found some YouTube videos about checking for loose bearings, and this doesn't seem to be the case - I can't move the tub at all within its housing (except to spin it).
When I spin the tub by hand, slowly, I do notice two things. First, there is a rubbing noise every half rotation. I believe this is from the small brushes along the bottom front of the tub. It's interesting that they are only brushing for a half rotation, indicating to me that something isn't completely square. Second, aside from the intermittent "water-sounding" belt movements, there is a very faint "cranking" sound. If you can imagine a toy clown-in-a-box that has a broken musical device so that it only plays "clunk-clunk-clunk-clunk-clunk" that's the best way I have to describe it right now. It seems like a perfectly normal sound.
This site describes a "ratchet" sound (http://www.washerhelp.co.uk/diy-repair-help_2.html) but that's definitely not what I'm hearing. Not only because I don't wear bras, but it's not the harsh 'clack' of a ratchet, but the soft melodic 'clunk' of, say, a pigeon.
When I run the spin cycle with no clothes in the tub, the tub movement isn't so severe to be obviously off-balance, though there does seem to be excessive movement. The problem I described above was when the machine had (only) a towel and two pairs of jeans inside.
There is a gray matting material at the bottom of the front piece of the washer, presumably for sound dampening. However, there is a stretch of material about 1" high and 3" wide that has worn completely off. There is a small hose that enters the bottom of the tub that appears to be the culprit. There is some scraping on this hose, but it's relatively minor (for now).
Any other ideas greatly appreciated.
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