Question about Dyson DC25 All Floors Bagless Upright Vacuum

1 Answer

Dc 25 dyson

The beater bar attachment keeps falling off seems it is related to the right side lever that attachs to it it won't lock down to hold attachment in place

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1 Answer

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  • 2,572 Answers

Hi Karen, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC25's brush bar. It sounds like the removable end cap may not be fitted or locked in place correctly.

If you turn the machine over, you should see a small silver catch which can be turned using the edge of a coin. Please make sure this is turned to face the small padlock icon, to lock the end cap to the cleaner head securely. The removal and replacement of the end cap is shown in the video attached.

This should resolve the issue, but if you do need further advice, please get in touch with us directly. Our experts can confirm if we're able to help under the terms of our 5-year guarantee. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Posted on Aug 01, 2013

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Hi,
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Repairman (only for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: beater bar on Dyson upright won't turn when handle is lowered

I have finally fixed my sister's dyson dc 15 beater bar problem. It was just 2 tiny broken wires connect to circuit board lead to the beater bar. The wires broke where they go through the black rubber gommet. You need a torx screwdriver tx 15 to remove 2 plastic covers to access the wires. When looking at the front of the vacuum, the gray covers located on the right side of the vacuum. 1 big cover with a black rubber gasket and other small gray cover is on the rotating ball area.
This my new year resolution is to warn people not to buy Dyson vacuum cleaner ( Junk) design to break down! Shame on you Dyson!!!! Save your money find good old vacuum cleaner with metal parts.

OLD IS IN NEW IS JUNK!

Happy New Year!

Posted on Jan 01, 2009

  • 83 Answers

SOURCE: hose attachment

Your wand is getting stuck in the hose because the hose is twisted - you need to unwind it:

1) Pull the wand up as far as you can, all the way if possible
2) Stretch the hose out and unwind it, use some babypowder on the metal part of the wand and in the future, unwind and stretch the hose out after you use it

3) If you can't get the wand all the way out, remove the canister from the front, push the button where you see the 7 vertical grooves (on the opposite side of the hook that you wind the cable around) - then pull on the hook and pull the hose up and off of the machine - stretch the hose out from the bottom and pull the wand out - now apply baby powder to the metal rod and disconnect and stretch and unwind the hose every time after you used the wand to clean.

Posted on Jul 30, 2009

  • 1 Answer

SOURCE: dyson DC 14 lost suction to beater bar/ suction to hose/stick

My Dyson DC14 had no suction...see if this works...turn the Dyson upside down...there is a length of hose that connects the bottom of the vacuum to the top, careful remove one end of the hose and check for debris...mine was clogged. Removed the clog and voila...it works. Thanks for the above info on checking the hose for cracks.

Posted on Aug 11, 2009

ThinkVacuums
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SOURCE: I have a Dc-25 Dyson ball,The beater bar does not

check to see if the belt is broken or loose and have a technician look at the clutch to see if its burnt out.

Posted on Oct 23, 2009

Testimonial: "it was somethimg simple, the wheels were'nt releasing. thank you. Bruce"

Dysonteam
  • 167 Answers

SOURCE: the brush bar wont spin on my dyson dc 25... i

Hi its Darran at Dyson.

Simply switch the machine off and stand it upright. Press the brush bar on/off switch once and then turn the machine back on.

When you release the machine into the vacuuming position, the brush bar should start to turn again.

If you still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service


Posted on Apr 22, 2010

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1 Answer

A screw fell off Dyson Ball DC 25 and the beater bar brush will not lock in place while upright


common with this model you need to remove the ball, and fit a lager screw into the black lever that locks the wheels in the upright postion. or you can take it to your local vac repair shop for him to do it. we charge 29 for the bleach wash service. you dont need any parts and he will fit the new bigger screw into place when hes servicing it

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How do I re-install the beater bar on Dyson Vacuum


Hi, this is Jim with Crucial Vacuum,

I'm not sure what exact model Dyson you have, but we have a few videos on Youtube dedicated to replacing Dyson Roller Brushes. Here is one for a Dyson DC-25 and DC14.

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https://www.youtube.com/watch?v=8W8mah-y51Y

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https://www.youtube.com/watch?v=7QpHz26KR5o

It is more than likely that the screw is simply jammed, or is not fully screwing in. More often than not this is due to the screw not lining up properly once being placed back in. Try wiggling it back in and lining it up just right.

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1 Answer

The beater bar on my dyson dc 28 animal sweeper is not engaging at all what could the problem be with this


Hi Judi,

I'm sorry to hear you're having difficulty with your DC28. You haven't mentioned in your question whether your machine is displaying any indicator lights - these are designed to help you diagnose what the issue might be.

Generally, if the brush bar won't rotate, it may be because the brush bar is set too low for the type of carpet pile you're cleaning. Try raising it to the next available level to see if this helps. It's also important to keep the brush bar clear of any threads or hair, and to check the cleaner head is free of anything that could jam the brush bar - the video I've attached shows the correct way to do this.

Finally, the brush bar will never rotate when the machine is standing upright, or if you have the height selector set to 'Bare floors'. Make sure you have the machine reclined into the vacuuming position, and set to an appropriate carpet height setting once you've turned the vacuum on.

I hope this helps - if you find you're unable to reset the machine using the information I've provided here, please email your contact details and serial number to us at askdysonUS@dyson.com. One of our experts will be in touch as soon as possible to take you through some further diagnostic checks. If a repair is needed, we'll be happy to confirm whether this is covered under the machine's 5-year warrranty.

Best wishes,

Jack
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www.dyson.com

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1 Answer

The Beater Bar keeps Shorting out, we had to replace it a while back and it was working really good, then it started shorting out, do you know what the problem is?


HighnTools posted this solution a while ago. There are so many people having similar issues. This might be related to your problem: I have finally fixed my sister's dyson dc 15 beater bar problem. It was just 2 tiny broken wires connect to circuit board lead to the beater bar. The wires broke where they go through the black rubber gommet. You need a torx screwdriver tx 15 to remove 2 plastic covers to access the wires. When looking at the front of the vacuum, the gray covers located on the right side of the vacuum. 1 big cover with a black rubber gasket and other small gray cover is on the rotating ball area.

The above by highntools.

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2 Answers

Howdo I replace dyson belt??


Replacing the belt on the DC-17 is not complicated at all. Once I understood how, the process took about 5 minutes. My best suggestion is to call Dyson and they will quickly and cheerfully walk you through it without making you feel stupid. Here is what they told me: 1. Remove the bottom plate that covers the beater bar, using a flat head screwdriver; pull the beater bar out so that it is only attached by the belt. 2. Use the flat head screwdriver to wedge the belt off the beater bar. It takes a little bit of wiggling, but it is not difficult. 3. Once the belt is free of the beater bar, use the screwdriver to unhook it from the gear that is attached to the motor inside. 4. With the new belt, repeat the steps in reverse, hooking the new belt onto the motor gear, over the beater bar, etc.

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Dc15 dyson when in the upright positon it woun't turn on


This was originally posted by "highntools" and I believe is related to your problem as well.
I have finally fixed my sister's dyson dc 15 beater bar problem. It was just 2 tiny broken wires connect to circuit board lead to the beater bar. The wires broke where they go through the black rubber gommet. You need a torx screwdriver tx 15 to remove 2 plastic covers to access the wires. When looking at the front of the vacuum, the gray covers located on the right side of the vacuum. 1 big cover with a black rubber gasket and other small gray cover is on the rotating ball area.
Check out this link also: http://www.espares.co.uk/datastore/ProductManuals/350256.pdf
And lastly, you can try calling their helpline at 866-MyDyson for further help

Dec 21, 2008 | Dyson DC15 All Floors - The Ball Bagless...

3 Answers

Beater bar on Dyson upright won't turn when handle is lowered


I have finally fixed my sister's dyson dc 15 beater bar problem. It was just 2 tiny broken wires connect to circuit board lead to the beater bar. The wires broke where they go through the black rubber gommet. You need a torx screwdriver tx 15 to remove 2 plastic covers to access the wires. When looking at the front of the vacuum, the gray covers located on the right side of the vacuum. 1 big cover with a black rubber gasket and other small gray cover is on the rotating ball area.
This my new year resolution is to warn people not to buy Dyson vacuum cleaner ( Junk) design to break down! Shame on you Dyson!!!! Save your money find good old vacuum cleaner with metal parts.

OLD IS IN NEW IS JUNK!

Happy New Year!

Dec 20, 2008 | Dyson DC15 All Floors - The Ball Bagless...

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