Question about Plantronics Savi W720 Multi-Device Wireless Headset System - US
My headset keeps "disconnecting" during use. I have to re-hit the connect button during calls. this happens every 1-2 minutes.
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Posted on Jan 02, 2017
Please note that your hand receiver has to be off the hook when using the headset.
This is correct, additionally you can use a handset lifter accessory, such as the HL1 or HL10.
Subscribing Headset to Base:
The headset and the base unit are supplied subscribed to each other. However, if you wish to use a replacement headset with the base unit (or if you lose your connection to the base unit), then you must re-subscribe as follows:
1. Return the headset to the charging base.
2. Press and hold both the + and - buttons on the back of the charging base until the red light on the front of the base starts to flash.
3. Let go of both buttons. The red light should continue to flash.
4. Press the mute switch (black wheel on the top of the headset) straight down until a green light appears on the headset, then let go of the wheel, and the light should remain on the headset.
5. Resubscription is finished when the red light on the base is fully illuminated and the green light on the headset disappears.
6. Remove the headset from the charging base lift telephone handset/press headset button if not using a handset lifter. The headset and base should now be connected.
7. If this procedure does not resolve your issue to try a system reset.
Posted on Jul 18, 2009
You can have the two devices connected, but still get your sound through the phone. During a call (maybe call your voicemail or an automated number, just to make a call) try holding down the answer/end button on the earpiece until it beeps, and see if the sound switches from the phone to the earpiece. You can also try pressing the speakerphone button on your phone during a call to switch the call to the earpiece.
Did either of those ideas work?
Posted on Oct 14, 2010
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Start with the headset powered on. Press and hold down
the call control button while also rotating the multi function dial
upward (away from the light) until the indicator light on the headset
starts flashing red then green. When prompted for passkey, enter
For the Plantronics M1000 (discontinued):
Hit and hold the volume/mute switch in until the indication light starts blinking.
For the Plantronics M1500 & A500 adapter (discontinued): Turn the headset on and the adapter off. On the headset push in and hold the mute/volume dial until the indicator light begins to flash. On the adapter press and hold the blue power button for 10 seconds. The light on the adapter will flash once after 3 seconds- continue to hold the power button for another-7 seconds until the light flashes red. If the pairing is successful, the headset will sound a tone and both the headset and adapter lights will turn off.
For both the Plantronics M1000/M1500 (discontinued): If you remove the battery cover from the headset and then remove the battery itself. On the Green PC board itself there will be a letter followed by 4 numbers. These 4 numbers are your personal PIN code.
You can also use the Plantronics Bluetooth Pairing Guide
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