Question about HP Computers & Internet
My lap is a around two yrs old, and around a yr ago, I noticed at the device manager, an exclamation mark on an "unknown device" that derives from storage controllers. Now, I don't have an idea of what this does, but, it doesn't seem to affect negatively anything on my lappy. I purchased the original system restoring cd's for the computer in an attempt to reinstall whatever makes this missing or corrupt. But I thought that a "repair" using the discs would had fixed the problem, although, I spoke to an HP rep, and he said, in order for me to reinstall it's driver, I needed to restore my complete system and that there was no repair posssible in my situation. I thought the "repairing" alternative" was precisely to reinstall missing drivers and so forth. I just want a second opinion since, like I said, the unavailability of this driver doesn't seem to affect me at the moment, (although, th HP rep it eventually will damage my pc if I dont fix the problem) and I don't think I'm considering losing all my settings and configurations on my system. I have everything backed up on a separate HDD, but still, restoring back to factory settings means reaaranging so much stuff and settings thant I'm really discouraged to do it. If someone can please tell me if I have another option besides using these discs and restoring my pc to factory settings, can I find the already searched for driver anywhere I have probably missed? please help, I wanna get rid of the annoying device manager exclamation mark on the storage controller part...
Since you talked to a service rep I'm guessing they sent you to the website but here is the link just in case.
Posted on Jul 16, 2013
Testimonial: "Thanks a lot for your response Clayton. I had tried that particular link from HP, and I just did again, but without any luck. They only offer two storage drivers, and the first from Intel, I did install, and problem is still there, the second one seems to be from Realtek, and as I read has to do with the system's capability to recognize cameras and other devices, for which I don't have trouble with, so I did not try installing it since I saw it wasn't the one being corrupted or actually missing. Funny thing is the website, offers at a certain point to make a "scan" to detect any missing drivers, although, after installing what they call the "HP detect" addon who is suppose to scan my system never actually scans, it does recognize my pc's model and serial tho, I'm guessing since my laptop is no more covered under the warranty they refuse to scan it or diagnose the problem. Either way, I'll keep trying to find the driver or a solution for it for the next couple of days, and if I don't find a fix without having ti restore my whole system I guess I will have to do it against my will. As I said, as of today the system doesn't seem to be affected by it, but, since the HP techie guy said that could arise future drive unrepairable damage, I feel I have no choice. I am very grateful for your time Clayton. God bless!"
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
SOURCE: cd rom drive
Either the drive has gone bad and will need replacing the Windows installation is corrupt.
I would first try reinstalling Windows and see if that fixes the issue. You will need to back up any data that you have before doing this.
If you still have the same problem then replace the drive. Below is a link to a manual on how to replace hardware on the laptop:
You can find more troubleshooting info on your laptop at the following link:
Hope this helps!
Posted on Nov 29, 2007
Looks like it is the old Upper/lower filters entries in the registry.
Be real careful working the registry. Make real sure you export the registry, and create a restore point first. Here are the steps to fix it,
Posted on Jan 08, 2008
Since the optical drive is a plug and play device and root drivers are in the bios. I'm going to suggest a bios flash or update. Keep in mind that the bios are very important and you don't want to screw them up, so, download and save the flash before running. Never run a bios flash directly from the internet, the net is entirely to unstable, and a blink of the eye glitch can ruin your system.
Posted on Jul 18, 2008
Best bet is to run Windows Update. Windows update will see that there are missing drivers and provide them for you to download.
Posted on Jan 29, 2009
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