Question about Dell Inspiron 5100 Notebook

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How to troubleshoot no internet connection

Dell 5100 laptop, service pack 3. FIOS, router. In the middle of a (wireless) internet session, my computer just stopped connecting. I can't see any networks, no icons in tray, and can't connect via a cable. Also when the connection failed, McAfee did an update without being scheduled. In safe mode, I ran 2 virus scans with no issues. Did diagnostics - no problems. Can connect via another computer - no problems so it seems problem is not with the router.I don't know what else to check out. Mary

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1 Answer

  • Official Brand Answer
  • 560 Answers

Hey Mary,
At the link below is information on setting up and troubleshooting your internet and wireless connections.There are step by step instructions.
Dell Networking and Wireless Support Center
http://dell.to/15yuglg
Thank You,
Dell-Jesse L
Dell Social Media and Communities

Posted on Jul 18, 2013

  • DellCares
    DellCares Jul 18, 2013

    Hey Mary,
    At the link below is information on setting up and troubleshooting your internet and wireless connections.There are step by step instructions.
    Dell Networking and Wireless Support Center
    http://dell.to/15yuglg
    Thank You,
    Dell-Jesse L
    Dell Social Media and Communities

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SOURCE: Wireless internet problem,help please

Please disable firewall if you have on your computer and then check for the issue

Regards
Syed

Posted on Jul 18, 2008

Nic61
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SOURCE: Dell Inspiron 6000 with network card Intel/Pro Wireless 2200 BG

So u can connect to the router, but you arent allowet to access the internet?
The router gave your dell a new ip-number, but it dident gave you access to the net. You ned to do the settings in your router manual, let the router give your dell full access.

Good luck

Posted on Dec 05, 2008

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SOURCE: can not connect to internet using wireless

Did you input the WEP key? I will assume you are using Windows XP. So go to control panel, network connections and then go to the wireless connection and then select view wireless connections double click on the one with the highest strength, which should be your 2wire. When it asks for the network security key type in the numbers that are located on the sticker on the bottom of your router between the [########] brackets.

Posted on Jan 16, 2009

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SOURCE: Wont connect to belkin 54g with wpa security applied

Please try using Wireless 'G' mode only in the router. Also, try using 'TKIP' and not TKIP+AES for encryption.

Please rate this solution, if it works for you.

Posted on Jun 20, 2009

ajx13
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SOURCE: Cant connect to the internet.

Click on Start and type CMD. Open CMD and type ipconfig. Check out the IP address V4 for the Local area ethernet adapter or wireless area adpater depending on wireless or wired connection. Any ip address other than of the class 169.254.x.x shoud be considered good. If you have an IP address is any other number other than the above you have a good IP address. to test the internet connectivity type PING www.google.com. If the results are Packets sent 4 Recieved 4 Lost 0 then the issue could be due to Internet Explorer bing corrupt or a firewall blocking the internet access. Power off the computer. Power on the system and as soon as you see the Dell logo please tap the F8 button 3 - 4 times. You'll get to teh Advanced Windows boot option screen. Select safe mode with networking and see if the internet works in the safe mode. If yes then it could be the firewall. Uninstall you antivirus and check.

Posted on Jul 28, 2009

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http://www.microsoft.com/athome/moredone/wirelesssetup.mspx#step1





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