Question about Dell 942 All-In-One InkJet Printer

3 Answers

No connection with computer

I upgraded to Windows Vista about a month ago. I had to reinstall my printers drivers. Ever since I haven't been able to use my printer. It shows that it is ready, but it says that there in no communication available between my computer and printer. I checked the USB cable and it is fine and was plugged in. I also unplugged the power source and restarting my computer. Nothing has worked. Does anyone know how to fix this?

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  • Anonymous Nov 05, 2007

    Same problem, h no communication between printer and computer. I just purchased new HP/Compaq Notebook which came with Vista. USB Bus Controller was set up for Vista.

  • jodyr Nov 11, 2007

    No communication. I've also un plugged everything, then plugged it in again and re started computer. Nothing works!

    jovin94@optonline.net

  • Anonymous Jan 04, 2008

    same

  • dale8783 Jan 08, 2008

    Windows XP was updated in order to use a new Microsoft Zune. The
    Zune ended up never working and now I cannot use my Dell printer at
    all. Dell is absolutely no help as they have no offer for an
    updated driver. So now unless you want to disconnect the printer
    and use as a copier only it is useless. I would never buy Dell
    again. Hours upon hours on the phone with customer support has
    gotten me nowhere. These people barely speak english. I
    would like to get this printer working again.

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Hey guys... nothing's wrong with Dell, It's vista that sucks. Not only printers, but many devices have communication problems with Vista. Solution is easy one. Go to support website of Dell and download a patch/upgrade listed in drivers. disconect the printer from computer, run that patch, it will cleanup the previous drivers. Then download drivers from website and run the setup. On setup screen, again click on uninstall option. Restart the computer and run the setup again with USB cable unplugged. Connect it when, printer asks you to. There u go... say Dell is great!

Posted on Jan 13, 2008

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I am having the same exact problem with XP machine. I seem to be able to track it back to a MS upgrade in September. I worked through a solution by deleting both the printer and the drivers from the server settings and reinstalling. I just got another set of "upgrades" last week from MS and the same is happening again but thid time I have deleted and reinstalled a dozen times and no luck. Plug and play can see the printer and it installs normally but when I print out the test page I get an instant communication error and troubleshooting led me in circles.

Posted on Dec 03, 2007

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I'm curious as to whether or not your USB bus drivers were loaded for Vista. Check it out in device manager. Good Luck

Posted on Aug 28, 2007

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1 Answer

I want window vista BUT I DONT KNOW HOW CAN I DO THIS


Hi there !

So tell me, what do you want to do with your computer? Do your computer crash and need to reinstall your Windows Vista operating system? Or you want to upgrade your operating system from Windows XP to Windows Vista.

For reinstalling Windows Vista, is it the same procedure when reinstalling Windows XP and Windows 7. Here is the link on how to reinstall operating system http://www.fixya.com/support/r7410371-reinstall_windows_xp_or_installing_clean. For Windows Vista, here is the procedure on how to reinstall Windows Vista.

1. Just put the installer CD into the CDROM Drive and open your computer
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2. If message appear to press any key to boot from CD. Press any key to go to Windows Set up.

3. From there, just follow the installation procedure and put CD key if prompted and it will install itself the whole process. It will reboot for 3 times and don't press anykey when this happen. it will be finished within 20 mins.

For upgrading from Windows XP to Windows Vista, remember that all your files and softwares will be remove except for the hardware drivers. But not all the hardware drivers will be 100% working because upgrading the operating system will make your drivers outdated or not compatible with Windows Vista. If some drivers not working, just install the hardware drivers compatible with Windows Vista.

Here is the procedure.

1. Do not put the Windows Vista installer CD yet into the CDROM drive.

2. Open your computer and let it run to Windows XP program until is is finished to load your Windows settings.

3. Now insert your Windows Vista installer CD to the CDROM drive, it will pop up the upgrade installation wizard and just choose the upgrade installation. It will run the upgrading installation and just follow the instruction and it will be finish with 20 mins.

I hope this will help you and thank you for using FixYa !

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This product can be used with Windows Vista.
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  • The Windows XP drivers for your product cannot be used under Windows Vista.
  • Easy-WebPrint and PhotoRecord do not support Windows Vista.
Upgrading from Windows XP to Windows Vista :
Before upgrading your OS from Windows XP to Windows Vista, delete / uninstall all the Windows XP driver software first; then, upgrade the OS to Windows Vista and install Vista driver software.
If you have already upgraded your computer's OS to Windows Vista :
Delete / uninstall the Windows XP drivers before installing Vista drivers.

I hope it helps!!!

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1 Answer

I haven`t got a installation disk for my printer, so it won`t connect to my computer .



If you do not have the disk you must download the software from Internet, follow instructions below,

Click here:Official Lexmark Drivers and Software

A web page will open, follow instructions, select model, select operative system etc., and click on download .
Chose to download the file in my documents when asked.
After downloading, find the file,double click on the file ,then if you get in troubles, follow the instructions below to reset and reinstall drivers:

  • Unplug printer USB.
  • Go to control panel >> installed printers in Windows and remove (delete ) any installed printer from printer list.
  • Download driver from website, or use the disk and run the install file.
  • Follow driver installation wizard.
  • Plug back printer when prompted from installation wizard.
Note:some printer does not work on Vista, if you do not find any driver download for Vista on your model page, that means your model is not Vista compatible.

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that's why..remove all s/w from control panel, printers..


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his product can be used with Windows Vista.
  • To use it with Windows Vista, install the software for Windows Vista.
  • The Windows XP software for your product cannot be used under Windows Vista.
  • Easy-WebPrint and PhotoRecord do not support Windows Vista.
Upgrading from Windows XP to Windows Vista :
Before upgrading your OS from Windows XP to Windows Vista, delete / uninstall all the Windows XP software first; then, upgrade the OS to Windows Vista and install Vista software.
If you have already upgraded your computer's OS to Windows Vista :
Delete / uninstall Windows XP software before installing Windows Vista software.
You can download from
Driverscollection.com

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