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Fax receiving problem with MFC-7420

Model: Brother MFC-7420. Problem: Can't receive faxes (I think, sending them too). I tried sending fax via online service to myself and it's failed with this reason: "Busy signal detected ; too many attempts to dial" I contacted the support, they checked with me the line and the connections, fax ringing. They tried sending me fax but failed, then they said "The Line and the connections are OK, you should contact a fax technician." Here are the connections: from Telephone <-----------> to LINE (on mfc-7420) from EXT (on mfc-7420) <---> router's TEL2 I played with the fax configuration so far no results. Fax configuration: Initial Setup > Receive Mode > Fax Only Fax > Setup Receive > 1. Ring Delay > 02 Fax > F/T Ring Time > 30 secs Fax > Fax Detect > On Fax > Remote Code > Off Fax > Auto Reduction > On Fax > Memory Receive > On Fax > Polling RX > Standard I tried two drivers (probably it's the same driver but anyway), the one which Windows 7 installs automatically when I plug in the USB cable, and, the second one, on the Brother's official website, on both drivers it's the same situation. Anyone got clues?

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Posted on Jan 02, 2017

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  • 186 Answers

SOURCE: I cannot send nor receive faxes.

Make sure the phone cord from the wall is plugged into the port marked"line" and not "phone".

Posted on Jul 10, 2007

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Mix-it-up
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SOURCE: Brother mfc-5840cn

press menu then start mono then 4 times arrow-up (Tel index). machine will be in maintenance mode. press 8 then 0 (zero) then press the start mono button until display shows error A1: xy. Press the right arrow (Speaker +) button. What error codes do you see? (Machine saves the last ten errors). plz post here again.
To leave the maintenance mode press 9 then 9.

Posted on Nov 02, 2007

Mix-it-up
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SOURCE: Fax does not receive or send

plz contact brother hotline of your country ( www.brother.com )because there are so many diffrent telephone standards which might affect a good working of the fax abillity.

Posted on Jan 31, 2008

SOURCE: I want to receive fax in my pc but mfc-7420 (JAY) prints it on paper

 how to send a fax

Posted on Apr 29, 2008

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The problem may be that the other company is running VoIP for their phone system. The Brother MFC 7420 is documented for not having VoIP compatibility as a marketed feature. In other words they were too cheap to include it. However, with that said there is a work around. I have include the link that may be helpful in resolving this issue.

http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/002100/000023/faq002123_000.html?reg=us&Printable=true&c=us&lang=en

Best Regards,
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5 Answers

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here you might find an answer:

http://welcome.solutions.brother.com/bsc/public/us/us/en/faq/faq_top.htm?reg=us&c=us&lang=en&prod=mfc240c_all

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