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it is a normal problem with all refr. there is a drain tube at the rear of the unit the has a "drain loop" it gets plugged after a few years. try and remove the tube from the clamp, and run water thru it to clear the blockage. you will also need to remove the ice from under the freezer coil after you clear the tube. after that the regular defrost cycle will take over and work properly.
Not on regular models. Most models have a water tank in the fridge compartment which makes the water temperature to stay just above freezing temperature.
Wanna a play with your unit. Then remove the tank and just add two pipe ends together. Eliminating the tank. Then you should get room temperature water after about 5 seconds of cold water. Be careful just connecting the two ends of pipe after removing tank might lead to freezing pipes if your fridge temperature is close to freezing temp.
In freezing weather the heat pump efficiency drops. The freezing is normal. The equipment has a board and sensor to defrost your heat pump. Now this system can fail but freezing rain and snow get pulled into the unit get pulled into the unit coil and freeze blocking airflow. You can defrost the unit by turning it to cooling. This is what the defrost board does automatically.
There can be many reasons why your refrigerator is freezing your food. To see what could be happening and to figure out how to possibly fix your problem. Take a look at this tip which contains many of the causes and solutions to fix the problems.
It will not hurt the unit if you let it thaw out and then run it again. However, if you keep doing this on a regular basis, you can burn out your compressor. What are the conditions that the unit is being run under that is causing it to freeze up? Make sure that you run the unit on high cool on warm days so that it will not freeze.