Question about Canon PIXMA Office Equipment & Supplies

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My Canon PIXMA MG2120 stop printig last night, Gave me an error message 5100.

My printer stop working error message 5100, how do i fix this.

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  • Canon Master
  • 5,056 Answers

When the 5100 error happens, there are a few things you can check. The error means that the ink carriage isn't moving across the printer properly. First check if any ink cartridges are not properly seated. (Open the front cover and the paper output tray and then the paper output cover of the printer while it is on. The head cover should open when the cartridge carrier moves into the Fine cartridge replacement position. Then you can double check the cartridges.) Close the covers and check if the problem has been resolved.
If the cartridge carrier doesn't move to the replacement position or the cartridges are not the problem, then you need to check for a jam (paper or other object) blocking cartridge carrier. (Possibly the block is between the cartridge carrier and the "home" position for the carrier.) Turn off the printer and unplug it from the outlet. Open the paper output cover. Avoid the clear film but check for any paper or foreign objects. Move the cartridge carrier to the different sides of the printer to make sure that nothing is under the carrier. Pull any paper slowly and steadily to minimize tearing the paper. You'll have to remove all the small pieces, if they are present. (Note: some paper might have ink on it and thus harder to see. Use a flashlight to help check the corners of the printer.) Check the paper input area as well. After clearing the jam, close the paper output cover, replace the paper in the input tray and check the printer again.
If this doesn't resolve the problem, try resetting the printer. Turn off the printer. Disconnect the data cable if you use the USB cable. (I like to disconnect the cable from both the printer and the computer.) Unplug the power cord for at least 10 minutes (from the outlet and printer, if possible). Reconnect the power cord and data cable. Turn the printer on and check for any error messages.
The next possible problem is a dirty encoder strip. Turn off and unplug the printer. Open the paper output cover and locate the plastic strip. If there are any smears on the strip, use a neutral pH detergent (2-3 drops) in a 1/4 cup of water. Moisten a cotton swab in the detergent solution and squeeze a bit to remove the excess water. (You don't want to drip the water inside the printer.) Wipe the swab across the encoder strip. Use multiple swabs to clean the entire strip. Do not touch the metal rail or push the encoder strip. Check that the encoder strip isn't dislocated from the springs on the ends of the strip. Take another set of cotton swabs, moistened only with water, to remove any detergent residue from the strip. Dry the strip with additional (dry) swabs. Let the printer dry before closing the paper output cover. Then plug in the printer and turn it on.
If this doesn't solve the problem, the printer needs to be serviced. If it is under warranty, contact Canon. Otherwise, decide if it is worth the costs for service. (You have to get the printer to the service center and then pay for the initial evaluation; the evaluation charge will be applied to the repair if you decide to have the unit serviced.)
Full descriptions and pictures of the steps to resolve a 5100 error are available from Canon support: http://www.usa.canon.com/cusa/consumer/products/printers_multifunction/photo_all_in_one_inkjet_printers/pixma_mg2120?CMD=MIXED_SEARCH&mName=PIXMA+MG2120&mType=PIXMA+MG&pageKeyCode=ekbresults&searchString=5100+error&BASIC_SEARCH_CURRENT_TOPIC_ID=2259&BASIC_SEARCH_CURRENT_TOPIC_TYPE=0&RESULTS=RELEVANCE&RELEVANCE_START=1&RELEVANCE_COUNT=25&CONFIGURATION=1011&PARTITION_ID=1&TIMEZONE_OFFSET=null&USERTYPE=1&isSecure=false .

I hope this helps.
Cindy Wells

Posted on Jul 16, 2013

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Posted on Jan 02, 2017

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SOURCE: Service error 5100 on my canon Pixma mp110

just replaced the ink cartridges and reset the counters, evrth ok now :-)

Posted on Nov 09, 2008

arjack
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SOURCE: Error message: Service error 5100 on my new Canon MP160 Printer

Error Code.........Description
5000 ...................Home position error
5100 ...................Carriage control error
5200 ...................Head temperature sensor error
5400 ...................Printer temperature sensor error
5600 ...................No cartridge error
5C00 ...................Purging operation error
5200 ...................Scanner cartridge error

As a technician, I have worked on tons of printers. This particular error had stumped me for a while, but I finally found the cause. As others had pointed out before, it can have alot to do with some obstruction in the print path, the gears, or ink on the clear plastic encoder strip. You're on the right track - I found the the purge cap (the white sliding mechanism that the print head parks to when it's not in use) was not lubricated well enough from factory. If you lubricate the sliders with some white grease (don't get it on the small wipers or the black caps) the mechanism can now slide more freely, and the unit can park the head properly without giving you the dreaded head homing error 5100 (or E-2-2 on the LCD display) Keep in mind that this repair will probably require you to remove the right panel off of the printer to gain access to the purge mechanism. There are two screws behind the printer, and two in front for each corrosponding side panel (the front screws are behind the grey front panel of the printer - open the top cover to see the clips which hold the front cover on) Hope this helps some of you out.
good luck (^_^)

Posted on Jan 13, 2009

  • 412 Answers

SOURCE: Canon Pixma MP830 error 5100

As a technician, I have worked on tons of printers. This particular error had stumped me for a while, but I finally found the cause. As others had pointed out before, it can have alot to do with some obstruction in the print path, the gears, or ink on the clear plastic encoder strip. You're on the right track - I found the the purge cap (the white sliding mechanism that the print head parks to when it's not in use) was not lubricated well enough from factory. If you lubricate the sliders with some white grease (don't get it on the small wipers or the black caps) the mechanism can now slide more freely, and the unit can park the head properly without giving you the dreaded head homing error 5100 (or E-2-2 on the LCD display) Keep in mind that this repair will probably require you to remove the right panel off of the printer to gain access to the purge mechanism. There are two screws behind the printer, and two in front for each corrosponding side panel (the front screws are behind the grey front panel of the printer - open the top cover to see the clips which hold the front cover on) Hope this helps some of you out.

Posted on Mar 09, 2009

yboyandrei
  • 828 Answers

SOURCE: Canon PIXMA MP180 All-I-One It shows check printer 5100 erros

error 5100, this error appears and the problem is your cartridge, please double check your cartridge is connect properly and if it still have the errors change another cartridge, a new one...

Posted on Jun 22, 2009

  • 2427 Answers

SOURCE: Canon PIXMA iP1000 - Service Error 5100

It means that the waste ink absorbers are filled and you will need to replace them and take the machine to a service center.. Well thats what Canon says,, then when you get there they say buy a new one..

Any way forget them try this..
1.) unplug machine (power cable from back of printer.
2.) hold the power button down and plug cable back in.the printer light will stay on ,,
3.) still holding power,, press the paper feed button.. light will change to orange
4.) press paper feed button again.. It will turn to green
5.) release power button and enjoy..

Depend on the the firmware skip step 4...

That will bypass canons firmware and reset the counters.. Print as you will now..

Posted on Mar 23, 2010

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