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So just to make sure that it wasnt an easy fix, I went to the Dunelm site to see if they had a manual. No such luck.
I did however see that on the front of this microwave (the cream one), there are 6 buttons near the top. One of them is the Preset/clock button.
What I have known with most (not all) is that with the clock feature, you press the clock, set it and press clock once more.
With this model because clock is the SECOND item listed, I suggest to press that button twice, wait for the clock to come up 00:00 and set it using the same button (preset option).
Unfortunately I don't know this for certain as I am only using an educated deduction on other brands of microwaves with similar front panels.
I really hope this helps, please let me know if it works as I will be contacting Dunelm to ask for a pdf manual.
On some Galanz models setting the clock is a bit unusual. You have to press the clock/preset button once then press pause/clear. Now it is in Clock mode setting and you can set the hour then press clock/preset again to set the minutes then press once more clock/prest to finish the operation.
This can be due to wrong choice or fault in the power supply ,main board or the magnetron. You should try with a preset selection and if the microwave works then the fault relates to correcting the power to time settings. Check out with microwave cooking tips.
What is need to set the program, select defrost function then select the weight of the food to be defrosted and push the value of the weight. Now select the heat value and press start as the processor will then decide the time to defrost.
This is a simple program setting or else you can choose a preset heating defroster program.
The outside bottom of your microwave usually has a belt hidden underneath a small cover directly under the turntable. This belt sometimes falls off or breaks, and sometimes the motor that turns the belt fails. Most time the motor can be found if you remove the main top cover of the microwave, about 10 screws.
Parts can be easily found at your local appliance parts store.
replace thermal fuse in line with the power cord. Open cover, follow power cord to a small cylinder about 3 milimeters across. It is pointed on one end. Cut it out and take to an appliance repair store. solder the replacement thermal fuse back in.