Question about Office Equipment & Supplies
Go to MENU and restore the factory defaulty and try again.
If the problem persist, you must call to the tech, for autotest.
God bless you
Posted on Jul 15, 2013
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Posted on Jan 02, 2017
Try the resetting the printer to factory defaults.
1.Turn the Printer OFF, unplug the power cabled from the back of the printer and from the wall outlet.
2.Then, Press and hold the ON button for 30 -60 seconds
3.Take the Ink Cartridges out, Unplug the printer power cable while its ON, press and hold CANCEL and COLOR COPY button and connect the Power cord while holding the buttons.keep Holding the buttons until the printer goes off ,release the button and Push the ON button.
Please let me know, the status. GoodLuck cheers!!
Thank you ...
Posted on Feb 15, 2008
*** Fix your HP Photosmart D7360 (Reset Code/Master Reset) ***
1- Turn off power and unplug from power source.
2- Open right side of printer (looking at the front).
3- Disconnect,by pulling gently, both white flat ribbon cables off the main circuit board.
4- Plug in power source and turn printer on. Wait till you get a error message and push "Ok".
5- Unplug power source.
6- Reconnect the flat ribbon cables by aligning and carefully pushing into the conectors on the main circuit board.
7- Plug in power source and turn printer on (Printer preparing occurred).
8- voila, the nasty error message 0xc18a0001 "Ink System has Failed" is now gone.
Posted on Oct 05, 2008
SOURCE: i have a hp c6280
I had this same problem with my c6280.
I got fed up (HP only added frustration) and decided to trash it and buy something new.
So I figured I would take it apart and see if it was something obvious, worst thing that could happen was that the printer would not work - allready there.
Here is what I found.
Taking the covers off of this printer is not easy, but after removing all accessable screws I was able to get the covers off.
I found the pump motor on the left side of the printer (it is labled).
The pump motor has a large (approx 2 in) gear on it that is drivin by a belt with teeth.
The other end of the belt is drivin by a small (approx 3/8 in) gear.
There are two belt tensioners on each side of the belt.
PROBLEM; The belt was not riding on one of the tensioners.
This causes the belt to intermitenly engage the gears (stalled pump motor).
I put the belt back on the tensioner, put the covers back on (a real pain).
Printer now works fine.
I think that this may have been a problem out of the box because the lound clicking noise that came with the printer has also gone away.
Posted on May 06, 2009
SOURCE: Error 0xc18a0301
Error: 0xc18a0301 fix from HP tech support:
Let us perform some steps to isolate the issue and find a fix for it.
Please perform the following steps and let me know the message that will be displayed on the printer.
A. - Press and hold the “*” key.
B. - Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
C. - Press and release in sequence the “1”, “2” and “3” buttons.
Screen says "support" R0631M
Press and release the right arrow button until the display says “System Configuration Menu”.
Press and release the “OK” button.
Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
Press and release the “OK” button.
Display should say “Hardware failure status: Clear. Press OK to clear”.
Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
Is the error message still being displayed on the printer?
Print a self test page to check the functionality of the printer.
Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Posted on May 21, 2009
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