Question about Dell Photo 964 All-In-One InkJet Printer
The toothed drive belt under the glass platen skips over the cog on the scanner/copier unit that tracks under the glass platen to scan the features of the targeted document. One hears a loud clicking sound as the teeth from the drive belt skip over the complementary teeth on the cog of the scanner/copier and no motion of the scanner/copier unit can be seen.
I have exactly the same problem - has just suddenly occurred after 18 months of light use. I just posted my own problem before I saw yours.
Having got into the machine, If I move the carriage by turning the plastic cogs slowly with my finger, the problem doesn't occur. If I try and move the carriage with my hand, it does. I'm going to see if I can find a way of tensioning the belt bettet. There is a tensioning spring on the right hand side below the scanner carriage steel guide rod that runs from left to right at the rear of the scanner compartment. It may be that I can put a spacer at the end of the spring to increase spring tension.
By the way, to get into the machine, you have to do the following:
a) Undo all obvious screws on the top of the scanner
b) lever off the 3 black control panel shrouds with a small screw driver
c) Undo the 2 screws holding the control panel on - then get a slightly larger flat scew driver to lever this off. There is a flat cable that just pulls out of a connector block on the rear.
d) You should now be able to prize open the scanner - there is a recessed screw top left corner by some cables - be careful to remove this as well.
I'll let you know how I get on.
Posted on Dec 31, 2007
This sounds like a problem I've had with a Lexmark scanner. It turned out that there was a switch on the bottom of the scanner that would lock the mechanism in place for shipping. Do you see anything similar on this unit, or am I barking up the wrong tree?
Posted on Aug 28, 2007
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