Question about DISH Network ViP722 DTV Receiver / 350-Hours Video Recorder
My VIP722 is not enclosed in a cabinet, it is raised up from the bottom so the bottom and both sides where the ventilation is free to let air flow. But the reciever keeps overheating and freezing with a messege that says it is running hot at 145 degrees. The center of the top of the reciever is wicked hot. The fan has been running constantly but not any more. Is there a way of getting a fix on this or if not can DISH upgrade me to the new Hopper to remedy the problem. I have been a loyal DISH customer for over 9 years...... BLiss1968 (Boston,MA)
Posted by Anonymous on
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
SOURCE: Dish network dvr vip722 freezes
I am sorry to hear of your issue and I wish I was able to bear better news but I am afraid that once there is an issue with the internal hard drive there is no way to retrieve the information off of it using common methods such as using on screen prompts or at least that is what technical support has stated.I am sure you already know that Dish charges a one time fee of 39.99 to make the expansion USB port active so that what you are asking is possible. If you have not paid the 39.99 yet I would call customer service to see that if you do so and the receiver is downgraded to a non dvr unit would they transfer that fee. I expect they would not and my suggesting that is that on a non dvr unit I know you can access the information on the hard drive if the receiver is malfunctioning. I know you are probably very frustrated to say the least right now but if you are interested is discovering other possible set up configurations Dish offers a Sling box which is integrated with your internet connection and is very fascinating with the possibilities it provides. Thanks for using Fix Ya and if I can be of further assistance please let me know.
Posted on Mar 08, 2009
its a problem of faulty hard drive.but you will have to get iot checked at the local repair shop.or connecting the external hard drive to your machine.
Posted on Apr 04, 2009
Hi I will be more than glad to assist you in this concern.. Since you did already all the troubleshooting to fix the problem and according to the customer service, just run the check switch and test, that should fix the problem, but it didnt. The blue card that your refering is the g3 smartcard, it started when u insert to the 301 receiver.. It could be a bad smartcard or the receiver is bad, If you have another solo receiver in the house, just to isolate the problem, try to hook up the other solo receiver in the room where the 301 receiver is hook, run a check switch and test to the other solo receiver, once its done check your sat and signal, once its ok, cancel all the way out and it should acquire the sat signal..it will show attention 015 and let it finish the progress until it download the programming guide.. once u got a picture and the problem still exist with a different receiver. the problem is with the receiver and the receiver needs to be replace, if you call on dish network tech support, tell them that you try using another receiver and install to the room were the 301 is located, so that they wont do a troubleshooting again.. that is.. if you have another receiver to test and isolate the problem, but if not request for a service call so that they will send tech to your house.. please feel free to get in touch.
Posted on Sep 05, 2009
SOURCE: I am getting black borders
Hey there! Becki Barned from Dish Network customer service here. The black borders are usually caused by watching standard definition programming on a high definition television. Try to change the format on your tv. Either by pressing the * button below the 7, or trying a format or display button on the original tv remote. Hope this helps!!!
Posted on Dec 25, 2010
SOURCE: My VIP722 DVr keeps showing
Hi, Mary with Dish Network Customer Service. I apologize for the problem you have been experiencing with your signal loss on the HD channels. The majority of our HD channels come from a different satellite then the ones that carry our SD channels. It is not uncommon to have a signal loss on HD channels but still have good signal on the SD channels. We at Dish Network do not have the ability to effect the satellite signal in your home. If you have run the check switch test already and are still having a problem, then we will need to schedule a Service Technician visit to resolve the issue. If you would like to contact me directly at firstname.lastname@example.org, with your account# or phone#. I can review your account. I would like the opportunity to this resolved for you as quickly as possible. Thank you!
Posted on Jan 12, 2011
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