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Neato won't charge


Hi, it's Jeremy from Crucial Vacuum.

Try charging your Neato vacuum directly with the plug. If you take apart the dock you will find the plug inside. Plug that plug directly into Neato and charge the Neato until its light is green. If your Neato's Battery charges and it works ok, reassemble the base with the charger making sure that the plug you plugged into your Neato is plugged FIRMLY into its connector inside the base.

You can purchase direct your replacement Neato parts from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/catalogsearch/result/?q=neato&order=relevance&dir=desc

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jeremy Lerner
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Aug 05, 2014 | Neato Vacuums

2 Answers

Neato vacuum display will not come on.


Here is a video showing a quick temporary fix and the full fix showing the change of all the electrolytic capacitors.

Jul 04, 2014 | Neato XV11 Vacuum

3 Answers

Green light but won't start


Here is a video showing a quick temporary fix and the full fix showing the change of all the electrolytic capacitors.

Jun 14, 2014 | Neato 945-0041 XV-21 Robotic Vacuum...

1 Answer

Why does my neato xv-12 keeps saying "put me on the floor" but it is and I cannot turn off


There are sensors in the wheel housing that let Neato know whether it is being held (wheels protruding from the frame), or whether it is on the floor (wheels tucked into the frame). If those sensors are not working, you will need to have the unit serviced (if under warranty), or you can look up information on how to correct the problem yourself (if out of warranty). This information can generally be found by searching the Neato Robotics forum at:
RobotReviews com

May 11, 2014 | Neato Vacuums

1 Answer

Will not charge


This could point to several causes:

1) Accidentally disconnected battery or batteries inside Neato
2) A charger that is not properly assembled (check charging block connections)
3) A dead battery
4) A defective charger
5) Defective charging circuitry on the Neato motherboard

The easiest way to determine the actual cause is to thoroughly research each potential cause on the Neato Robotics forum, found here:

Mar 04, 2014 | Neato XV11 Vacuum

1 Answer

Where can i buy replacement side brushes on line for x500 robot vacuum


Try a site called www.ereplacementparts.com. They carry parts for stuff I never heard of.

Nov 12, 2013 | Neato Robotics Neato XV-21 Pet & Allergy...

2 Answers

Neato vacumm won't turn on


Here is a video showing a quick temporary fix and the full fix showing the change of all the electrolytic capacitors.

Apr 17, 2013 | Neato Vacuums

1 Answer

Using neato in a new home. It doesn't seem to be mapping properly and won't di the whole room.


Make sure you have updated the on-board software to the latest version, 2.6.
http://neatoroboticsupdates.com/

Joe www.joeramsay.ca

May 29, 2011 | Neato XV11 Vacuum

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