Question about Canon Pixma MP500 All-In-One InkJet Printer

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White streaks, no color, fragmented

I have read and reread and done all the tests and cleaning possible, but still have white streaks through the black (about 1/8 inch wide) and other colors are not showing up. All ink levels are full. When I run the nozzle head check and print alignment, only a fraction of the first top line came out -- no color, not the whole pattern. Yesterday the printer worked absolutely perfectly. The manual gives me no more ideas on what to do. When I go to HELP menu on Pixma it says "no help available." Help please. I have a Mac OS 10.3.9

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  • Virginia Leslie Aug 29, 2007

    In addition, I have downloaded and successfully installed the newest driver from Canon. Still no color and white horizontal stripes.

    I might seek your help, IF I know I am talking to someone who knows Mac as well as the PIXMA. Too often there is not sufficient knowledge base of Mac systems.

  • Virginia Leslie Aug 29, 2007

    Yea! A happy ending. I was talked through removing the print head (not sure why that isn't named as a next step in this problem in the user's guide) and there was a piece of paper stuck to the bottom of it. Once removed and with a few more cleaning runs, it is back to normal!

  • Virginia Leslie Aug 29, 2007

    I should have posted my last entry as a solution. Anyway, it was a torn piece of paper stuck to the bottom of the print head. Once removed, all is well.



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SOURCE: smeared lines

Okay, this was the problem I posted a few days ago. It's fixed now, so in case you have the same problem with smearing, here's what the help desk from Canon suggested: Open the cover and remove the ink cartridges. There is a gray lever in front of the cartridges. Lift this lever and the printhead can be easily removed.
Our printhead had a buildup of black ink on the surface. I carefully removed this with rubbing alcohol. I let the printhead dry and replaced everything. No more smearing. Imagine a help-desk that actually helped!

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SOURCE: Cannon IP4000 PIXMA - pink & green streaks

I've had the same problem with my ip4000, but the solution was to get a new print head. They can be quite costly, so I recommend the following:

1. Contact Cannon support and see if you can get them to send you a replacement. They sent me one free of charge, and didn't need an RMA for the old one, so it was hassle free.
2. You can always try to aggressively clean the head yourself by removing it and following some of the "home brew" procedures others have tried. However, you can damage the head further this way and it's only a last resort. Warm distilled water and a syringe was used by one person. When I tried this, it did not work at all, and I called Canon for the replacement anyway.

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SOURCE: Canon Pixma IP3500 prints B&W with white streaks

as i can suggest you that it can be the problem of head clogged internally where you insert your black cartridge .and the other main cause is while you give a head cleaning command to get the cartridge cleaned it sucks or pulls  the ink from the cartridge in such a huge quantity that 3-4 cleanings make the cartridge totally empty .due to this the ink gets very low and the printouts come with streaks.many a times setting the print mode in best makes the copy perfect.but the printing gets too slow in that best mode.

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SOURCE: canon pixma ip500 horizontal bands of non-printing areas

Hi it's Gill again. I've been looking around more on the net and I think the problem is our printers need new printheads which I'm told are spare parts easy to change. Hope this helps. Gill

Posted on Apr 03, 2009

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