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You will probably have to call a locksmith who specializes in digital safes, or you can contact hardline and give them the serial no. of the save and proof of purchase to get the code or key. You will probably need proof of purchase for the locksmith to.
Check batteries and replace, also make sure contacts for batteries in the safe are clean and not correded with rust, if so rub with sandpaper and clean up.
try to remove the battries for about 3 min. then put new ones and try it may work...let me know
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Comment by jwlevan
September 17, 2009 5:59 pm
does she have the user override key? I found this...
User override key to open safe. Then: a. Inside the open door you would find hidden a red button press this button, the yellow light will be on, input the user code in 30 seconds try 1,5,9 then press A or B to finish
b. If the yellow light keeps flashing with beeps the code is wrong( revere to user manual)
c. To change code repeat step a.
Test your new code before closing safe.
..might help ya out..but i'm no guru w/ safes by any means!
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