Question about GE (PSS26MSRSS) Side by Side Refrigerator

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Water dispenser not working ice maker okay water line to valves okay appears line in door frozen

The lite is on the valves work but line seems to be frozen once again in the replaced doors in july 2006

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GE has a fix for frozen water line in freezer door. WR49x10173 is a heater kit that is installed in the dispenser area. It uses a minor amount of energy, but enough to keep the area warm. You have to pull off the dispenser board, remove the 4 screws to remove the dispenser cradle and unplug the wiring. Then follow instructions to crimp on the heater wires. Allow about 3 days for frozen water line to defrost. .

Posted on Aug 07, 2013

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jumptrout51
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SOURCE: GE Profile Arctica PS123NGMD. Leaks

The defrost drain line in the freezer is stopped up.
You will have to remove all food and turn the refrigerator off for 24 hours to let the drain line defrost.

Posted on Jul 17, 2011

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2 Answers

How to fix the ice maker?


Could be a couple of things, one could be that the water valve is not opening and the other would be that the water line has frozen going to the ice maker. You can check the water valve by doing the following: pull your refrigerator out so that you can get behind it and take the cover off at the bottom of the unit and look for your water valve. It should be towards the right side as you are facing the back. You may have two solenoids, one for your dispenser and one for the ice maker. Switch the wiring harness on the two solenoids and if you can switch the tubing from one side to the other and then try your dispenser. If you get water, your valve is okay and you should look at the water line being frozen. If you get no water, I would replace the valve and hopefully that will take care of your problem. Hope this helps!

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if the water is stored in a container matrix in the fridge (to cool it down b4 dispensing) it may have frozen up. best give the unit a complete defrost to see if this is occuring, if so the thermistors may be faulty.

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Where do I find the ice maker inlet water valve or solenoid? The valve on the back of my fridge has only one hose going to both the water dispenser and ice maker and the water dispenser works fine.


Since there is water that flows to the water dispenser, the water valve is working. Now, there's a spout that water flows from to the icemaker tray. Look for it. It's located on the back wall inside the freezer and maybe behind the icemaker tray. Check and see if it's frozen. If so, defrost your freezer by turning the temperature gauge to off position. Wait a while until it's defrosted, then turn it back on.
Next, make sure that the metal wire is in down position.

If that doesn't work, your icemaker maybe defective and needs replacement.

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Water valve for ice maker may be bad. there are two valves with one supply line, one valve controls the water dispenser and one for the ice maker. you can ohm out the solenoids, it'll ohm if its good and won't if its bad

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No ice being made. The water is not eing supplied to the ice tray. The water dispenser in the door is working fine.


Well since water is making it to your door the line itself is functioning. You might want to check and see if the fill tube to the ice maker is frozen. Also try swapping the wires on the dual water inlet valve. Then try the water dispenser. The water should go to the ice maker. This will tell you weather or not the ice maker valve is working and if the line is clear. If it does then the ice maker is at fault.

Mar 19, 2011 | Refrigerators

2 Answers

The water dispenser and ice cube maker stopped working


Your water line could be frozen in the door. You can disconnect the line under the unit before it goes into the door at the bottom hinge. Push the dispenser button and see if it comes out there. If it does leave the door open till it thaws. Covering the opening with a blanket will prevent the loss of cold in the freezer. . GE makes a heater that will prevent this from happening again. The part number for this heater is WR49X10173.

disconnect the line to the water dispenser at the water inlet valve on the back where the water supply comes in and try the dispenser. if you hear the valve work but water doesn't come out, the valve is bad. If you don't hear the valve, the dispenser switch is bad


Try swapping the wires on the dual water inlet valve. It’s on the back where the water supply comes in. Then try the water dispenser. The water should go to the ice maker. This will tell you weather or not the ice maker valve is working and if the line is clear.

The water inlet valve on the back of unit opens when the ice maker needs water. If the valve doesn't seal good because of sediment or wear it will continue to drip and when the water reaches the ice maker supply tube it will freeze blocking the fill tube.. You can take the water line off the valve and watch to see if it drips.

A strainer before the inlet valve can also get stopped up restricting flow.

Apr 25, 2010 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

It makes no ice cubes, but water still comes through door dispenser. Why? There appears to be no water getting to the ice making mechanism, however water is still coming out the door dispenser.


Is the freezer cold enough? Should be close to 10 degrees.
Is there water or ice in the ice mold? If not put water in it and see if it dumps the ice after it’s frozen. If there is ice, lift the cut off arm and let it drop to see if it will start.
If it does dump the ice but don’t refill with water.
Try swapping the wires on the dual water inlet valve. Then try the water dispenser. The water should go to the ice maker. This will tell you weather or not the ice maker valve is working and if the line is clear.

The water inlet valve on the back of unit opens when the ice maker needs water. If the valve doesn't seal good because of sediment or wear it will continue to drip and when the water reaches the ice maker supply tube it will freeze. You can take the water line off the valve and watch to see if it drips.

Nov 05, 2009 | Whirlpool 25.6 cu. ft. Side-by-Side...

1 Answer

Side by side Frigidaire. The water dispenser


The water inlet valve on the back of unit opens when the ice maker needs water. If the valve doesn't seal good because of sediment or wear it will continue to drip and when the water reaches the ice maker supply tube it will freeze blocking the tube.. You can take the water line off the valve and watch to see if it drips.

Your water line could be frozen in the door. You can disconnect the line under the unit before it goes into the door at the bottom hinge. Push the dispenser button and see if it comes out there. If it does leave the door open till it thaws
disconnect the line to the water dispenser at the water inlet valve on the back where the water supply comes in and try the dispenser. if you hear the valve work but water doesn't come out, the valve is bad. If you don't hear the valve, the dispenser switch is bad.


Aug 30, 2009 | Refrigerators

1 Answer

Water dispenser not working ice maker is fine


The refrigerator has a dual water valve. The water dispenser side of the valve may be defective, but, my experience has shown the problem to be in the water reservoir, located in the bottom of the fresh food section, which, might be frozen or the water line through the freezer door is frozen. Scenario #1: Remove the kick panel, disconnect the water line from the fitting. Have someone depress the water actuator, while, holding a cup to collect any water which may come through the line. If water comes through the tube. The problem is a frozen water line in the door. My best advice for this problem is to remove any frozen goods from the door. Take a piece of cardboard and seal the freezer section of the refrigerator with any kind of tape. Make sure you tape the door switch in the closed position, so, the refrigerator will continue it's normal operation. The frozen goods will remain frozen and the fresh food section will be okay. Leave the freezer door open. You might want to put a towel under the door. The water line will thaw. It might take 15 minutes. It might take 3 hours. Periodically check the water dispenser operation. When the water flows remove the cardboard. Scenario # 2:if, after disconnecting the water line and depressing the water actuator there is not water. The reservoir is frozen. Use a hair dryer to that the reservoir. You will have to remove at least a couple of crisper drawers to perform this action. The cause of a reservoir freeze is too little stuff in the drawers or too low a temp in the crisper drawer area.

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From what you are describing, it sounds like you need a valve. Another common thing I run into is the cooling tank inside the fridge freezing. This will usually affect water through the door only. Remove the crispers and you should see a large coil of plastic water line attached to the back wall of fridge. You can check to see if it is frozen by blowing through it from the end of the line you removed from valve. BEWARE, if you blow through it, water will come out dispenser if line is not frozen. Have a towel at front of fridge.

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