Switching DSL Modems

Your dsl line stays the same. you're only changing your dsl equipment.

if you are not able to go online using the 327w, you might need to have it configured depending on the type of connection that you have. if you are using PPPoE (which means you enter a username and password on the modem to connect to verizon) you need your 327w configured for pppoe. but if you are using DHCP connection, any modem or routers should be plug and play.

Most verizon customers from the west coast uses DHCP while those on the east coast uses PPPoE.

You can call tech support to make sure which type of connection you are using.