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Connecting att uverse

We got at&t u-verse modem/router and when the at&t guy set it up my acer laptop wouldn't connect it just said windows unable to connect to (router name here) and in the network i right clicked on the router but it just said connect it didn't the properties button but i could connect my desktop and ipod no problem i showed it to the guy and he knew what the problem was and in less than 1 min he had it connected and i have never had a problem with it but 8 months later i had to restore my laptop to factory settings and now it wont connect again just like before does anyone know what the guy did to let me connect? Ps i can connect to other routers just not mine

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Go to control panel and use the utility system restore, and put the last date that you know was working good and ready.

God bless you

Posted on Jul 14, 2013


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Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

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SOURCE: Acer Aspire 5315 with Windows Vista Home Basic will not connect wirelessly to our router but will connect to others.

hi i have just bought a Acer Aspire 5315 on vista i wanted to put it back to factory reset but it seems that they have taken out the back up to do this can i get a disc from any were or any help i would be most greatful thanks dee

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SOURCE: Laptop not picking up Wireless Routers

Firstly check that it is installed by going into Device Manager.
Look at the list, If you see your card there with a yellow question mark, or a red exclamation mark then it has an issue.
Firstly unistall the device by right clicking it and select Unistall.
Then reboot and Windows will detect the card again and reinstall the drivers for it.

Check back in Device Manager to see if it is still the same. If so, it is possible it is a hardware failure and would need to be replaced.

Beofre you get to that stage though, turn off the laptop, remove the card (it will be underneath under a panel and will have 2 wires connecting to it) then put it back in making sure to push it into the slot correctly. You do not need to remove the wires to do this, and the card does not need to come all the way out.

Post back if you are still having issues.

Posted on Apr 21, 2008

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SOURCE: Need to Change WEP Data Encrytion to WPA in Wireless Network Connection Properties

Hiya, first thing you should check is that your wireless card/usb on your laptop actually supports WPA. I changed to WPA and 3 out of 5 of my laptops could not log on. Took me an age to find out what was wrong. Try changing back to WEP on both units. If they can both log on then see if you can try to borrow a wireless card that you know supports WPA, change back to WPA settings and see if new card works. Don't even assume that new cards/usb's are all WPA compatible. Friends was bought in Nov and isn't able to run WPA.

Posted on Apr 23, 2008

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SOURCE: wifi saying limited or no connectivity

Sounds like you have a bad piece of hardware. Can u surf with a hardwire to router? I would consider purchasing a wireless usb adapter and installing it to test with. The winsock repair that you performed would only fix a browser related issue. I doubt that you have mac address filtering enabled on your router, but if you do then that would explain why you cant connect. Then again you would be able to connect to other networks, just not yours. Hope this helps...tennis123

Posted on May 20, 2009

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SOURCE: Dell laptop with wireless card unable to connect to network

The specs for the Dell Inspiron 6000 with the Intel PRO/Wireless card are list as 802.11b or 802.11g while the router you bought uses 802.11n.

Your best bet at this point would be to either return the linksys router and get an 802.11g model which is slower than 802.11n, but will be supported by your laptop. Or you can buy a 802.11n wireless adapter for your laptop to connect to your new router. Either way the rules of wireless are you need your device and router to be speaking the same wireless standard. So, pick 802.11n or 802.11g and stick with that standard for your gear.

Good luck!

Posted on Aug 20, 2009

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I believe you will need to have an AT&T (AT&T Uverse?) technician scheduled to come to your home to check on your WiFi connection.
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