Question about FrancisFrancis! X1 - Stainless Steel Espresso Machine

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My FrancisFrancis X1 has stopped heating and producing steam

Hi - I have read most of the questions regarding heating issues with the X1, but still feel I need a bit more help. My X1 heats up to about only 55 degrees (even when the steamer button is on), then the bottom light shuts off. When I press the coffee button steamy hot water does come out from the portafilter area, so I'm assuming it's in fact hotter than 55 and the reading is off. However, no matter how long I wait, zero steam or any water of any sort comes out of the steamer itself, and I have tried cleaning it. the machine is about 8 years old, but very rarely used; last time I used it the steamer was working fine, but this was about a year ago :) any suggestions?

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Posted on Jan 02, 2017

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SOURCE: The streamer on my x1 has stopped working

Several things I would check here. How old is your machine? Is the coffee coming out hot enough? If not, then perhaps the boiler is not reaching optimum working temperatures and needs replacing. When did you last descale your unit? If you live somewhere where there is a lot of hard water, and you don't prefilter it, then it could be scale build up in the tube. Try soaking only the tube end of the wand in some vinegar for about an hour, then try flushing it with steam once again. Finally, one has to be dilligent in CLEANING the steam spout right after you use it, EACH AND EVERY TIME! (that is why you almost always see barristas with a damp cloth over their shoulder, ready to use). Milk left on the wand will bake on and become quite hard to remove. This will happen on the outside as well as inside the tube. Soak the end of the tube with boiling hot water for about 10 minutes, wipe the end clean, and with a fine wire or pin clean the inside of the steam wand tube. You may have to repeat this procedure several times to fully clean the wand. If you are at all mechcanical, you could take your machine apart, remove the wand, and soak/clean it separately. But only do this if you are a quite confident handy person. Hope this helps and good luck!

Posted on Nov 03, 2007

  • 5 Answers

SOURCE: Francis X1 overheat quickly

hey. you have calcium build up on the wands that go in your boiler so they can't messure the temp properly so it keeps a decalcifier from any coffee site online or coffee machine sales and repaires place.

Posted on Dec 14, 2008

  • 1 Answer

SOURCE: Francis Francis X1 Electrical Problem

Hello all, I had the same problem and I was not willing to pay to repare the machine so I opened it and had a look inside but could not find anything.
Then started connecting/disconnecting different parts of the machine to isolate the problem which turned to be the boiler. There must be some short inside it so nothing I could fix myself.
Instead what I did is to disconnect the ground connections (yellow cables) and now it's working fine! I didn't notice anything in the last couple of weeks so I'm enjoying the machine again.
Of course there must be a better solution for the problem but this "quick and dirty" trick turned to work out for me!

Posted on Apr 10, 2009

  • 1869 Answers

SOURCE: Francis Francis X1 - Cleaning lime from tank

CLR rinse followed by a vinegar brew then a clear water brew cycle

Posted on May 21, 2009

  • 9 Answers

SOURCE: Replacement pump for FrancisFrancis! X1, other than Empire??

The pump for the Kenwood ES-547 is the same one and is available form Kenwood here.

I know it's the same pump (part no. E, Type EP5) as I owned the Kenwood, then an X1 and now have an X2 which I have modified to take new brass boilers. Its very simple to fit but be careful when removing the pipes form the old pump as they can be very tight - I used a hair dryer to warm them 1st which helps a lot.

By the way, I called Empire to obtain spares and got a very unhelpful person telling me I'd have to send the macine to them - No thanks, would rather do it properly myself!

Hope this helps

Posted on Aug 12, 2009

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My francis Francis X1 constantly drips water from the steam wand. i've decalcified and decalcified. Any help??

The problem is with the two O ring which are on the steam knob srew. So you need to disasemble the steam knob srew by turning it all the way reverse. On the srew axis you will find two O rings which must replace. You can fint easy replacements O ring from DIY shop they usuly have O ring kits with diferent sizes so take one with youto match it with that of the shop.

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For the grouphead check the basket there might be a slight bump around the edge that is preventing it from making a good seal when it contacts the gasket in the head. If the Double works fine then the gasket is not the problem.
For the steam wand try flushing wand for 3 seconds just before steaming, if that does not help with the watery milk, then the boiler is not getting hot enough to produce steam.

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