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Neato My neato keep saying "please dust me off so I can see". I've cleaned the sensors and still not working.

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Posted on Jan 02, 2017

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SOURCE: My neato won't map, just

Make sure you have upgraded to software version 2.6:http://neatoroboticsupdates.com/

Joewww.joeramsay.ca

Posted on Feb 26, 2012

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SOURCE: using neato in a new

Make sure you have updated the on-board software to the latest version, 2.6.
http://neatoroboticsupdates.com/

Joe www.joeramsay.ca

Posted on Feb 26, 2012

small6363
  • 18402 Answers

SOURCE: wondering where I could obtain a schematic for my neato xv-11 all floor vacuum system.

this link is for the manual may help you..
http://www.roboshop.lt/wp-content/uploads/2012/05/neato-xv-11-user-guide.pdf

Posted on Dec 08, 2012

  • 2963 Answers

SOURCE: My Neato XV-12 runs for only a few seconds and stop. The message says, please dust me off I cant see. I have dust and cleaned my neato and it still says the same thing. How do I fix this problem?

Probably the motion sensor is malfunctioning, or has bad connection. Check your owner's manual troubleshooting. warranty? pursue that route. No owner's manual, try MFG website customer service email.

Posted on Apr 05, 2015

macdoctor
  • 1150 Answers

SOURCE: My Neato XV-12 runs for only a few seconds and stop. The message says, please dust me off I cant see. I have dust and cleaned my neato and it still says the same thing. How do I fix this problem?

Hi Guys
I've fully dismantled my Neato XV-21 to locate the source of the "can't see" problem. (And also replaced a tight wheel Motor causing a "something is caught in my right wheel" message)
There several screws underneath the Neato XV-21 that must be undone to allow the top to be separated. A bit of a pain just to get into the visual sensor area. But not too hard with an electric screwdriver.
There is a Laser device & a Photo sensor mounted to a black plastic rotating wheel which is covered by a black cap with 2 holes in it. One hole for laser beam to exit & one to pick up return laser light return data. They are both rotated by a motor & pulley via a rubber "o" ring which could slip, break or get hairs caught in it.
These could be the source of problems. Once mine was cleaned & checked I had no more problems. Then the wheel motor got tight. Replacing the motor fixed the problem. This requires hoping the Motor Gear Box assembly out by poping the pivot shaft out of it's plastic holder. Then disconnect the spring & cable connector. But you bust be prepared to carefully remove the magnet off the motor shaft (vice & 2 flat blade screw drivers) then unsolder the small PCB at 2 points. With practice (twice) I can now replace a motor in 20-30 minutes.
Hope this Helps some Neato Users out there
Cheers
Trevor

neato-xv-12-runs-only-few-seconds-stop-qnpe3nojpvl4vx0tieerofmg-2-0.png Wheel Motors Here
Wheel and brush motor for Neato XV 11 XV 12 XV 14 XV 15 XV 21 XV Signature...

Posted on Sep 28, 2015

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1 Answer

My Neato XV1 says it's vision is blocked. I have cleaned everything-used pressure air, wiped off all vision eyes but it still says it's vision is blocked. What else can I do?


There are several errors that can occur for unknown reasons if your batteries are not working properly. How old are the batteries? There is a piece of software designed by Neato users which can diagnose issues with your Neato, including getting a map of the lidar scans. Search for the download on the site robotreviews [dot] com in the Neato forum.

Mar 30, 2017 | Neato Vacuums

1 Answer

MY NEATO VACUM , IS SAYING SOMETHING IS STUCK IN BRUSH CLEAN ! I CLEANED IT BUT STILL SAY IT STOP,


The bearings are dirty so heating up and waking the voice alert. Take out the brush and scrub the part it sits in. It'll be packed with something nasty. Rouge fishing .inexpensive wrapped in there will burn away the plastic seating. Keep your equipment clean and it will perform and last much longer

Feb 01, 2017 | Neato Vacuums

2 Answers

My Neato XV-12 runs for only a few seconds and stop. The message says, please dust me off I cant see. I have dust and cleaned my neato and it still says the same thing. How do I fix this problem?


Hi Guys
I've fully dismantled my Neato XV-21 to locate the source of the "can't see" problem. (And also replaced a tight wheel Motor causing a "something is caught in my right wheel" message)
There several screws underneath the Neato XV-21 that must be undone to allow the top to be separated. A bit of a pain just to get into the visual sensor area. But not too hard with an electric screwdriver.
There is a Laser device & a Photo sensor mounted to a black plastic rotating wheel which is covered by a black cap with 2 holes in it. One hole for laser beam to exit & one to pick up return laser light return data. They are both rotated by a motor & pulley via a rubber "o" ring which could slip, break or get hairs caught in it.
These could be the source of problems. Once mine was cleaned & checked I had no more problems. Then the wheel motor got tight. Replacing the motor fixed the problem. This requires hoping the Motor Gear Box assembly out by poping the pivot shaft out of it's plastic holder. Then disconnect the spring & cable connector. But you bust be prepared to carefully remove the magnet off the motor shaft (vice & 2 flat blade screw drivers) then unsolder the small PCB at 2 points. With practice (twice) I can now replace a motor in 20-30 minutes.
Hope this Helps some Neato Users out there
Cheers
Trevor

neato-xv-12-runs-only-few-seconds-stop-qnpe3nojpvl4vx0tieerofmg-2-0.png Wheel Motors Here
Wheel and brush motor for Neato XV 11 XV 12 XV 14 XV 15 XV 21 XV Signature...

Apr 05, 2015 | Neato Robotics XV-12 Vacuum System - White

1 Answer

My neato is showing a message :my vision was blocked. please press ok (3000). How do I fix this?


Dust off your drop sensors. Using a cotton swab, clean the two drop
sensor windows on the bottom of your Neato Vacuum. Power cycle the unit, removing the batteries if necessary. You should be good to go.

Sep 26, 2014 | Neato XV-21 Pet & Allergy Automatic Vacuum...

1 Answer

Why does my neato xv-12 keeps saying "put me on the floor" but it is and I cannot turn off


There are sensors in the wheel housing that let Neato know whether it is being held (wheels protruding from the frame), or whether it is on the floor (wheels tucked into the frame). If those sensors are not working, you will need to have the unit serviced (if under warranty), or you can look up information on how to correct the problem yourself (if out of warranty). This information can generally be found by searching the Neato Robotics forum at:
RobotReviews com

May 11, 2014 | Neato Vacuums

2 Answers

My neato is showing a message 'my vision was blocked. Please press ok (3000)'. How do I fix this?


Dust off your drop sensors. Using a cotton swab, clean the two drop
sensor windows on the bottom of your Neato Vacuum. Power cycle the unit, removing the batteries if necessary. You should be good to go.

Sep 20, 2013 | Neato Vacuums

1 Answer

Vacuum stops every few minutes and give "please clear my Path" message (7 times in 30 minutes). There is nothing blocking its path. rollers are clean, dump bin is clean, new filter, q-tipped...


If you have made sure all of the sensors are clear, and the moving parts (wheels, beater brush, etc) are free, then it could be a software issue.
You can update your on-board Neato software here:http://neatoroboticsupdates.com/


Joewww.joeramsay.ca

Jun 27, 2011 | Neato XV11 Vacuum

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