Question about HP Officejet Pro 8500a Wireless E-all-in-one Cm755a B1h

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Hp 8500a a910g says clear paper jam but is none wont print

I think girlfriend put to much paper in dock!It came up paper jam she retrieved paper by taking out without tearing.Then came and got me because the printer has stayed on clear paper jam.Which has been cleared but willnot reset have tried all you tube troubleshoots for unit?Desperate love printer till now

Posted by Anonymous on

6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

mosesclive
  • 191 Answers

SOURCE: HP Photosmart 8250 Paper jam error

plz refer to the link

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00386753&lc=en&dlc=en&cc=us&lang=en&rule=8662&product=443024

Posted on Dec 04, 2008

jonniewalker
  • 1029 Answers

SOURCE: carriage jam on hp photosmart printer

The print carriage may get stuck on either side or in the middle of the printer. The Carriage Jam: Open Door, clear carriage jam, and then press OK to continue error message may display on the front panel of the all-in-one.

Solution
The print carriage is the device which contains the print head and moves left to right during printing.
Figure 1: Carriage Assembly

To resolve this issue, follow the steps below in the order presented.

Step one: Print a Self Test

Follow the steps below:
1. Press the Setup button.
2. Select Print Report and press OK .
3. The self-test page should print. If it prints a test page, there is no need to follow the remaining steps, as the error message may be false. Make sure the printer now prints from the computer (if installed on one). If it does not print, proceed to the step two.

Step two: Clear the paper path

Follow the steps below to clear the printer of any jammed paper and reset the printer.
1. Leave the printer on and then disconnect the power cable and the USB or Ethernet cable from the back of the printer. Do not reconnect them until instructed to later.

NOTE: Make sure the printer is on before disconnecting the power cord. Failure to disconnect the power cord from the rear of the unit can cause damage when removing jammed paper.

2. Open the top access door.

Figure 2: Opening the top access door

3. Make note of where the carriage is stuck and look for jammed paper. A paper jam can cause the error message and the carriage stall. Some paper may be jammed in different locations than those shown in the photos below.

Figure 3: Paper jammed on the left side

Figure 4: Top view of paper jammed on the left side

Figure 5: Paper jammed on the right side

Figure 6: Top view of paper jammed on the right side

NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the unit.

If the carriage is stuck on the right side:
a. Check for any paper or object that may be restricting the carriage.
b. Move carriage all the way to the left side.
c. Check the paper path all the way to the right side and remove any paper still in the printer.

If the carriage is stuck on the left side:
d. Check for any paper or object that may be restricting the carriage.
e. Move carriage all the way to the right side.
f. Check the paper path all the way to the left side and remove any paper still in the printer.

If the carriage is stuck in the middle:
g. Check for any paper or object that may be restricting the carriage.
h. Move carriage all the way to the left side.
i. Check the paper path all the way to the right side and remove any paper still in the printer.
j. Move carriage all the way to the right side.
k. Check the paper path all the way to the left side and remove any paper still in the printer.
4. Remove the rear access door or duplexer (if installed) from the back of the printer.
5. Check for and remove any paper still in the printer.
6. Replace the rear access door, and close the top access door.
7. Reconnect only the power cable. If the printer does not automatically turn on, press the Power button.

NOTE: The printer may go through a warm-up period of up to two minutes. Lights may flash and the carriage may move. Wait until this warm-up period is complete before going to the next step.

8. If the Power light is on steady, print a self-test page as done in Step one.

If the Power light is not on steady and the carriage is still in a stalled position, proceed to the next step.

Step three: Plug the printer directly into a wall outlet

Verify that the printer is properly connected to a suitable power source by following the instructions below.
1. Verify that the computer and the printer have a three-prong power plug.
2. Remove the printer cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
3. Try the print job again to see if this step resolved the issue.

NOTE: If the printer prints when plugged directly into a wall outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor may not be allowing sufficient voltage to reach the product.

4. If this did not resolve the issue, proceed to the next step.

Step four: Service the product

If you have completed all of the steps listed above and are still experiencing a problem, service your product.hope this helps

Posted on Jan 05, 2009

  • 1 Answer

SOURCE: Cleared paper jam &printer will not reset

I had to turn off the printer & disconnect the power cord. I also had some material that was backed up on hold from the night before that was preventing the current material from being printed & I had to go in & cancel the documents to be printed before the printer would function.

Posted on Jan 08, 2009

micromaster
  • 3614 Answers

SOURCE: Paper jam - can't clear error message

Hello Nj,

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Here are few instructions on how to clear the paper jam on your printer.


How to Clear a Paper Jam on an HP Inkjet Printer 1. Disconnect the power cord from the back of the printer before you begin. With the power disconnected, you will protect yourself from being shocked. This is an important step when you are fixing any type of electronic device.
2. Move your printer so that you'll have access the back panel. Unhinge the back access panel of the printer.
3. Look for paper through the opened back panel. Remove any paper you find jammed.
4. Close the back access panel. Make sure that it latches into place and looks the same way it did before you opened it.
5. Open the front or top access panel. This is the panel you use to access ink cartridges. If the carriage that holds the ink cartridges moves, then you forgot to unplug the printer. Go back and do that now. Look for paper that may be jammed in this area of the printer.
6. Remove any paper you find jammed here. There will be resistance from the paper feeder, so pull slowly or the paper will rip and create a more serious problem.
7. Close the front access panel. Make sure that it latches back into place.
8. Plug the printer in and attempt to print again. If you can print successfully, you have removed the paper jam.

Hope this helps.

Posted on Aug 08, 2009

  • 685 Answers

SOURCE: Continual Paper jam HP Officejet 6310

There's a couple things that can cause recurring paper jams. Most often, all the pieces of the jammed paper aren't removed. This video shows you where to look to find all the jammed paper. It also offers some other solutions as well. If the solutions in this video don't work, the printer is likely broken.


Posted on Dec 23, 2009

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Hp 5660 photo paper jam from placing in wrong tray.


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Hi I have HP 1210 All in one, and now it wont print. It tell me to check paper (none there, even inside..) and cardridge. And whats more important, when I turn it on, cardridge start riding from left to...


hi
1. 1 Switch off the printer and disconnect the powersupply. Allow any residual charge to fade away before putting your hands ormetal tools inside the chassis. 2. Step 2 Pin down the exact location of the jam. Thethree hot spots for a jam are the paper tray, anywhere between the feed trayand the print carriage, or between the print carriage and the output tray. 3. Step 3 Take off the front paper tray if the sheet gotstuck while it was still in the front area of the printer. If the sheet jammedhere, you should be able to see most of the paper. 4. Step 4 Pull on the sheet with both hands and steadypressure. Do not tug as you might rip the paper, leaving a chunk of it deeperin the machine. 5. Step 5 Open the back panel to reach paper jammedbetween the feed tray area and the print carriage of the all-in-one printer.Carefully remove the jammed paper from the machine. 6. Step 6 Use the carriage access door to reach a jamfurther inside the all-in-one printer. You may need to move the print carriageout of your way to clear the jam. 7. Step 7 Return any access panels to their closed andlocked positions. Plug your printer back in and flip the power switch.

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2 Answers

My hp deskjet says there is a paper jam when there is none and will not print


If your printer for any reason reports a paper jam, withput going through the "clearing paper jam" procedure it may not respond to print command. So follow the procedure below:-

Clearing paper jam in a printer is simple almost seven step procedure depending on the printer. Paper jam is the term used to refer to the scenario where your paper fails to come out of the printer during the print process. When you send a document to the printer, normally the printer prints out the document on a paper; then you can pick up your printed copy. When the paper gets stuck in the printer, it is said that paper has jammed in the printer "paper jam".

Even if you are not a technical person, you can conveniently clear paper jams. All you need is to follow the set of procedures outlined below.



Good luck & God bless!







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HI

please change the usb cable.. it will work.. and restalled that software cd also..

do it.........

Nov 18, 2008 | HP Photosmart 3310 Printer

1 Answer

Printing a 6x4 photo on my new c6280 printer and the paper jammed.Have taken the back off to retrieve the paper but can't see any paper at all.Where can it be?


If the line feed doesn't feed the paper out here is a picture of the way to clear the paper jam. If this continues you do have a one year warranty. Also storing paper where it cannot absorb moisture is good practice. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01423349&lc=en&dlc=en&cc=us&product=3194498&rule=26368〈=en
Happy printing, Steve Medley

Nov 15, 2008 | HP Office Equipment & Supplies

3 Answers

Paper Jam


hi y'all -

you share a frustrating problem... error message but no apparent error (jam)! it's one that's common to many models of printers and the result of many different causes.

I've seen it when I've printed on cheaper paper, or different (lower) grades with odd surface finishes. the sensors get dirty, or the printer/computer 'thinks' there's paper stuck where none exists. I've opened/closed paper trays 2-3 times and rolled feed rollers around multiple times, then closed printer paper drawers only to have the 3rd time of doing the exact same steps be the time it cleared the error message.

there are often very tiny pieces of paper stuck in weird places in the paper path in printers, too. if you did have a jam before the message started, is every little scrap of the page accounted for? there are also hard to get to places to find paper scraps in larger printers, but I'm going to assume you're all talking about home printers.

here are a few general HP support links you may find helpful for future paper jam messages for this model of printer.

this link is for general info for this model:
http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&dlc=en&product=304535&lc=en&jumpid=reg_R1002_USEN

this link is for general support for this model:
http://h10025.www1.hp.com/ewfrf/wc/solveCategory?lc=en&dlc=en&cc=us&product=304535

here's a link addressing paper jams in general:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bud09189&lc=en&dlc=en&cc=us&rule=26353&product=304535

and here's one on cleaning your printer:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00016484&lc=en&dlc=en&cc=us&product=304535

hope this helps a little bit for future refs. remember that using good paper helps print quality and lessens printing problems. also, when you take a stuck page out of a printer, doing so gently will help ensure little scraps of paper do not tear off paper edges and get stuck in weird spots. it some times helps to gently, manually, roll the feed rollers a full turn around in the printer, too. patience pays! -JW50




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1 Answer

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here try this guide to clearing Jams supplied by HP

Clearing Paper Jam Guide

I hope this clears your problem :)

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