Question about Pool & Spa

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Troubleshooting Our heater seems to have quit working, not one year in. Warranty up, as we purchased it year before they could come and install it. It is an indoor pool. What can we check. Checked breaker--good. Tried reset. When you turn the dial you can hear a click, but red light does not come on. Any suggestions would be great as we are having company fly in tomorrow.

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  • 372 Answers

There are many things that will prevent a heater from firing. Best to get a pool tech out to see what happened. Heaters should only be worked on by people trained on them, as they are extremely hazardous if firing in any manner other than designed.

Posted on Jul 14, 2013

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  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017

  • 1378 Answers

SOURCE: Pool heater works, but smokes and bangs when pool is turned off.

Yes! It is dangerous. The pressure switch is malfunctioning and allowing the heater to remain on when the pump shuts off. You should not use the unit until a qualified repair tech can look at the unit. There is only one other set of limit switches that are turning your burners off before the boiling water bursts the tube bundle so if they fail to react in time, you'll burst the heater, cause expensive damage and risk injury.

Posted on Jun 12, 2009

  • 1378 Answers

SOURCE: 1 year old hayward h1001d pool heater clicking

Actually, the clicking is likely causing the shaking. Inside the manifold of a H100 is a stainless steel diverter plate that send some of the passing water into the heat exchanger and lets the rest past and back to the pool. When it breaks, you will hear a 'clicking' noise at it rattles in the water path. When it breaks, the flow to the heat exchanger is intermittent and you will begin to boil the water, causing the shaking. This situation is dangerous, especially without a pressure relief in the heater or pipe. As long as your water chemistry is sound, Hayward will usually cover this under warranty even if the unit is over a year old. Contact them to get a factory authorized repair rep out at:

Posted on Jun 12, 2009

  • 139 Answers

SOURCE: pool heater won't light

it is possible to light a pool heater with an ignition device,however it is not advisable.since your unit is calling for heat and the gas valve is opening,i suspect you have a faulty ignitor

Posted on Jul 24, 2009

  • 990 Answers

SOURCE: Purex Triton Minimax 400 pool/spa heater not igniting

This sounds like you have a problem with your pilot. You can check this with a small mirror to see if their is a spark when you turn it on. If you have any soot build up on the pilot that will stop the spark and keep it from lighting also. If you have a short on your pilot wire this could be the problem also. I hope this helps, good luck.

Posted on Dec 12, 2009

  • 640 Answers

SOURCE: Hayward above ground pool heater, gas, worked

There is not a lot of information in your question so I am going to do the best that I can to help. Here is a copy of the users manual for there pool heaters. You should be able to use the troubleshooting guide to figure out what is going wrong with your pool heater.

Posted on Dec 07, 2010

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I purchased a hot water heater about two years ago from home depot and lost the reciept. I need to track the purchase by the serial number can that be done

1) Look for brand name of your heater on following .pdf file:

2) Home Depot sells GE heaters made by Rheem.
I am assuming that serial number starts with 1209, and that year of manufacture is 09 for 2009.

3) These water heaters have glass vial that breaks when combustion chamber experiences overheating due to dirty combustion parts, clogged air intake, exposure to flammable vapor.

4) Water heater warranties are usually first-year: full parts, labor and tank. After first year: parts and tank but no labor.
Warranty may be pro-rated and the value diminishes as water heater ages.

5) Warranty may not apply is customer has not followed installation and maintenance as shown in product manual, such as checking anode rod, and yearly service by trained technician.

Dec 06, 2012 | Water Heaters

1 Answer

Register water heater

Whirlpool water heaters are made by AOSmith company, which owns American, Reliance, State, Craftmaster and makes water heaters for Kenmore and Whirlpool.
These are good heaters.

Register Whirlpool product at following link:

It is not necessary to register product for warranty to be valid.
And if you move to new home and take water heater, then warranty does not follow. So it might be disadvantageous to register product in that circumstance.

You can see brand, model number, and serial number located on label on side of tank.
The serial number is unique and is key for warranty coverage, even if you lost receipt. Serial number shows year of manufacture in first two digits.

It is not necessary to register water heater for warranty to be valid, as long as following applies: Original owner, single-family non-commercial residential installation, and installation that conforms to instructions shown in product manual, and water heater is maintained as shown in product manual.

If you purchased extended warranty, then remember the warranty is carried by a third party that also requires same as above.
And the warranty may be pro-rated, rendering it nearly valueless in later years.

Typical water heater warranty:
First year of warranty covers tank-parts-labor.
After first year, the warranty shrinks to tank-parts.
The math shows that shorter warranty tank has greater percentage of full coverage.
Convert ordinary 6 year tank into 9-12-15 year tank by maintaining water heater. Especially cleaning air intake located on bottom of tank, inspecting anode rod to prevent rusting, and following maintenance schedule shown in product manual.

Oct 27, 2012 | Whirlpool 6th Sense 40-Gallon 6-Year Tall...

1 Answer

I have a rheem powervent2 model pus50 with a new Robert Shaw thermostat

I would call Rheem. Get model number and serial number from label on side of tank. Also note identifying information from side of gas control valve.
And also call the installer.
All water heater manufacturer's have bad units. Period. They all do.

Now Rheem may throw you off and tell you to work through the installer. The installer can also contact Rheem while at your location.

If you installed this unit yourself, you may have to go back to the seller.
If you bought the unit online, then Rheem is best source of information about their products.
Rheem does not post service manuals. I think this is an insult to customers.
All water heaters have 1 year parts, tank and labor warranty for original owner and residential installation. Warranty beyond that can cover parts and tank, and may be pro-rated. Rheem warranty information is likewise difficult to find. Check the Rheem website.

Use circuit analyzer and check that you have correct grounding and polarity at 120Volt outlet. Then check if the is continuity between manifold tube under gas control and the ground prong on plug.
Make sure you are not using extension cord.
Surge will knock out digital gas control valves.

Copy following link for troubleshooting by type of gas control, and that might give some information since other companies post service manuals:

You can also post question on pro water heater forum, and find a question that EJ answered, then open question, and left click on EJ name to send message. He is their power vent guy. I'm probably not suppose to say that at fixya, but the customer comes first, and you have a water heater problem.

Sep 04, 2012 | Electrical Supplies

1 Answer

Is my water heater still under warranty leaking water on top of heater and out from bottom and from plate

1) If water heater is leaking, I suggest you protect yourself first.

2) You have to do some work to find out if tank is under warranty.
-Contact manufacturer:
-Contact installer: If plumber installed heater, then installer backs warranty for some manufacturers. If you installed heater, then warranty is less or void
-Look at paperwork and manual that came with water heater and read about warranty coverage
-Look at markings on tank to see if tank is 6 year, 15 year etc
-Warranty is based on date of manufacture: To find date of water heater, look at serial number located on label on side of tank:
Open link below for serial number decoder by manufacturer.

3) If tank is older than 6 years, and tank label shows this is a 6-year tank, then tank is no longer under warranty.
If you have a lifetime tank, then warranty is in effect, so contact manufacturer.

Open following link to see troubleshoot checklist for leaking water heater:

Other things to consider:
-If tank rusted out after a few years and installer did not install a jumper wire between hot and cold pipes, then tank warranty will probably not cover tank.
-If tank rusted out and you have water softener, and did not inspect anode rod or maintain water heater, then you did not read manual or maintain heater, and warranty might not cover problem.
-I suggest you read water heater manual cover to cover so water heater will not start leaking.

Other useful links:

Feb 12, 2011 | Reliance Water Heaters

1 Answer

Our brand new lp pentair heater for our pool/spa won't work.. it gives us "service heater" indicator light. help. i would love to get into a heated spa..

Its always best to first check all your initial connections. Make sure all the electrical is correctly installed, the heater has a proper connection for the gas and that you have good flow through your LP regulator.
There are a number of troubleshooting items that you can do to work on understanding why the "service heater" light is coming on. Pentair's owner manual is actually very descriptive when troubleshooting this particular issue, including a simple to follow and easy to read flow chart.
If this is a brand new unit, you would still be under factory warranty and available to have a manufacturers warranty station service the heater.
Warranty Certificate
Once you have completed the diagnosis as outlined in the owners manual, if you are still having issues with the heater, I suggest you contact Pentair for a local warranty station @ 800-831-7133. When calling, make sure you have the Make, Model, and Serial number of the unit. They will also ask the date of install and the company performing the install (if not by yourself).
I understand that this appears vague, but when you see the standard troubleshooting guide for the SERVICE HEATER error indicator, you will understand why simply posting a detailed response would be a little daunting!
Good luck and please let us know what you find out.

Dec 11, 2010 | Pentair 460732 MasterTemp Heater 250BTU ...

1 Answer

What is the expected useful life of a Reliance 40 gallon electric water heater? Is there a maintenance step that can be taken to ensure that there is no build-up of contaminants on the elements?

The average life expectancy of any water heater relates directly to its warranty. 1 year- 1year, 6 years-6 years. If you use the water heater past its warranty, you are really making money on the purchase.

Installing a new anode rod is about the only maintenance step you can take. However, this does not guaranty that you will not accumulate build up.

Draining the water heater once a year helps a little bit with buildup in the bottom of the tank but not the elements.

The ultimate solution is to install a water treatment system, not just a water softener. They are somewhat expensive, but well worth the cost in the long run-10 to 15 years.


1 Answer

Leaking Noritz water heater.... I have a Noritz N-069m water heater. When i purchased the unit 3 years ago, i was told that if i installed a water softner unit it would void the warranty. A year and a half...

Check your water pressure and the diagnostic codes on the controller to see if there is computer failure or another problem with the unit. send me an e mail i might be able to help im a nortiz certified service tech

Jul 27, 2009 | Noritz 6.9 Gallon Residential Direct Vent...

2 Answers

Flash not working

I found a site where I could do interactive trouble shooting. I am having the exact same problem that you're having. After following all the steps this is what I got: Thank you for using the Interactive Troubleshooting Guide. The problem with your product appears to be something you cannot fix yourself. We recommend that you send your product to an authorized Kodak repair center for evaluation. Warranty Coverage The terms of your warranty are described in your User's Guide. If your product is within the warranty period specified, you must provide a proof of purchase to receive warranty coverage. If you do not provide a proof of purchase, you will be charged for the repair. NOTE: Warranty coverage does not include products that have been dropped or exposed to liquid. If your product shows evidence of this, your warranty will be void and you will be charged for repairs. If your product is within the warranty period, having it serviced or altered in any way by a non-authorized party will void the warranty for that repair occurrence.

Dec 21, 2006 | Kodak EasyShare CX7430 Digital Camera

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