Question about Dyson Ball DC24 Bagless Upright Vacuum

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Should the handle stay in the hose when it is detached from the machine? My DC04 did but we just got this one and it doesn't seem to stay in. There doesn't appear to be a way of keeping it in?

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There is two versions of hose for the DC04 just check you have the correct hose on your machine.
If your machine is green, the hose should have a rubber cuff, that just pushes on and of the metal tube
If your machine is any other colour, the hose should have a plastic cuff, with release catches that lock on to the metal tube
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Posted on Jul 16, 2013

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Why when I Pull out handle to use edging attachment, suction stops?


Make sure that the vacuum cleaner is in the fully upright position as there is a slide 'gate' thet directs suction to either the vacuum head or to the handle section depending as to which section you wish to use. In the upright position, you shoud be able to hear the vacuum at the handle where the attachments connect. If you still have vacuum at floor level, check the action of this gate. The actuating mechanism may be broken. Cheers Bob

Jul 12, 2014 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

How do i alter the dyson dc04 to use on hard floors


Hi there, it's Jack at Dyson.

If your DC04 has a brush control on the cleaner head, you'll need to set this to 'On' for carpets, and 'Off' for hard floors. You can find out how to do this on our Support site:

http://www.dyson.co.uk/support/dc04/dc04-brush-control/my-machine-is-not-working/i-can-see-something-wrong-visual/i-can-see-something-wrong-visual/my-brushbar-is-not-rotating2/does-the-brushbar-rotate-with-the-power-on

If your machine does not include the brush control, it will only be suitable for vacuuming carpeted surfaces and we'd advise against using it on hard floors in upright mode. However, you can use the hose and wand to vacuum hard floors and we have several suitable hard floor tools available which may help.

I hope this helps - if you'd like further advice you can reach our freephone Helpline on 0800 298 0298. Just to let you know, our Helpline is available from 7am-10pm, 7 days a week.
Best wishes,
JackDyson Online Customer Supporthttp://www.dyson.co.uk

Mar 06, 2013 | Dyson DC04 HEPA Bagless Upright Cyclonic...

1 Answer

I removed the handle of my Dyson DC24 to vaccum in high areas and now when i try to put the back piece back, it doesn't click. So when try to vaccum on the floor the handle just comes off.


Hi there,

I'm sorry to hear you're having difficulty with your DC24. The wand handle should reattach easily to the machine, locking into place with an audible 'click'. If it doesn't seem to be doing this, you may want to check you have the handle facing the correct way round, with the red release catch at the front. You may also want to check the wand and hose for any blockages - for guidance on doing this, please follow the steps shown in our Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/no/check-wand-and-hose-step-1

This should resolve the issue, but if you'd like any further assistance or advice, please give us a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

May 08, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

DC04 has lost suction?


Hi there,

If your DC04 doesn't seem to be picking up as well as usual, you may want to follow the steps shown in our online Support guide to ensure everything is correct with your machine:

http://www.dyson.co.uk/support/dc04/dc04-brush-control/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/wand-suction

The filter may also need a wash - in normal use, this should be done at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely somewhere warm before replacing it.

This should resolve the issue, but if you'd like any further assistance or advice, please call us on 0800 298 0298. Our Helpline is available from 7am until 10pm, 7 days a week.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 31, 2012 | Dyson DC04 HEPA Bagless Upright Cyclonic...

1 Answer

No suction on floors but OK on hose


Hi there,

If your DC04 picks up as normal through the wand, but not through the cleaner head, this may be due to a blockage in the machine. The filter may also need a wash. To locate and remove any blockages, please follow the steps shown in our online support guide:

http://support.dyson.co.uk/support/dc04/dc04-brush-control/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/wand-suction

In normal use, the filter should be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for it to dry completely before replacing it.

This should resolve the issue, but if you'd like further assistance or advice, please call us on 0800 298 0298 - our Helpline is available from 7am until 10pm, 7 days a week.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com




Mar 03, 2012 | Dyson DC04 HEPA Bagless Upright Cyclonic...

1 Answer

How do i use the hose attachment on my dyson dc04


Hi Sarah,

For advice on using the hose, wand and accessories, please refer to the DC04 user guide. In case you don't have this to hand, you can download a copy here:

http://media.dyson.com/downloads/UK/floorcare/Manuals/dc04_gen_manual_uk.pdf

You may also find our Support page useful - just select your model from the list to view troubleshooting guides for advice on using and maintaining your machine:

http://support.dyson.co.uk/Support/Uprights.aspx

I hope this helps - if you'd like any further assistance or advice, please call us free on 0800 298 0298. Our Helpline is available from 7am until 10pm, 7 days a week.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 12, 2012 | Dyson DC04 HEPA Bagless Upright Cyclonic...

1 Answer

My dc04 motor stopped in mid use and wont start up again has motor gone?


Hi Steve,

Your DC04 is equipped with a safety device which shuts down the machine if it starts to overheat. This can be due to a blockage, or because the filter needs a wash. You should find the machine will restart after cooling down for about an hour, but to ensure this doesn't happen again, please follow the steps shown in our online support guide to locate and remove any blockages from the cleaner:

http://www.dyson.co.uk/support/help.asp?article=89&product=DC04-SY-STD-BC

In normal use, the filter should be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely before replacing it.

This should resolve the issue, but if the machine won't restart, or if it continues to cut out in use, please get in touch with us directly so we can help. You can call free on 0800 298 0298 - our Helpline is available from 7am until 10pm, 7 days a week.

Kind regards,

Jack
Dyson Online Customer Support


Nov 07, 2011 | Dyson DC04 HEPA Bagless Upright Cyclonic...

1 Answer

No suction for use of crevice tools, running hot, then shut off


Obviously no suction in hose would indicate a blockage, over heating is a breaker that shuts off the machine when it over heats. There is no way to clean hose the on this model because the hose does not detach at either end, therefore I had to employ the use of the good old wire hangar. Job complete up and running, with good suction. It is amazing what a prayer to God can do.

Nov 17, 2008 | GE 106766 Bagged Canister Vacuum

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