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Hello Rfd832, What I see from the description is that the drive is a combo drive. Combo drives are CD-RW and DVD-ROM drives means CD-RW = Compact Disk-Read Write DVD-ROM = Digital Versatile Disk - Read Only Memory so these drives can read and write CDs but can only read DVDs (Cannot write or burn DVDs) If you want to be able to burn DVDs then you need to have DVD RW drive (either DVD+RW or DVD-RW)
You said that you are able to burn DVDs on other computer so please check the label on the DVD drive.. it should be DVD-RW/DVD+RW drive
the combo drive you listed above is a cd-rw/ DVD-ROM....meaning that it will play and burn cd, cd-r, and cd-rw disks. the dvd rom will only be able to play dvd-rom and dvd-r disks providing they are in the proper format. check that the disk in question is not a dvd-rw or (+2) disk. the drive will not recognize that a disk is in the drive if the disk isnt compatable. try a dvd movie, if that works then a dvd-r, if that works then try a dvd-rw +1. if the last option doesnt work then you will have to stick with the dvd-rom and dvd-r, or purchase a dvd-rw drive to install.
do you have software/program that supports DVD.
Try a different DVD/Movie/Disk or alternative.
Also install a program, such as Nero which will give you physical characteristics of the drive.
Finally go to device manager, and remove or uninstall the device, reboot the computer and setup again. This can sometimes remedy the problem.
ensure that the drive is set as Master/Slave. if on the same Bus/IDE channel as a hard-drive. set as master/slave opposite to what the hard-drive is setup as.
Hope this helps.
Mike @ Compurepair.
ITs a dvd rom drive. It will not burn blank dvds in order to burn, it has to cd-r/cd-rw/dvd-r/dvd-rw. If a drive cannot write to a blank disc, it will eject it. Rom drives read only (Read Only Memory), Combo drives- burn cd's only read dvd's, and super drives both read and write to cds and dvds.