Question about Creative Labs Zen MicroPhoto MP3 Player

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Creative 8gb mirophoto freezes at logo

I've got a very new creative zen photo that will not get past logo, if you go to recovery mode it gets stuck on scan, or any mode you choose, battery in battery out, does not do it, its like new hate to trash it already, any help?

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  • Teknical_grl Nov 02, 2007

    My Creative 8GB freezes at the Creative Logo. I've tried to go to the recovery mode and it has gone there, but every time I pick a mode, it'll freeze during the scan. I've looked around to figure out how to fix this problem, but the fact that I'm don't have much money to fix it kinda sucks because I've been told to send it to electronic geniuses. I also have a warranty up till about June or July...I don't really remember when I bought it, but I have till 2008. I'm scared to break that warranty sticker, but I also don't think I'll ever ship my player out for them to fix. I would really appreciate it if anyone has any options. Even numbers for people or companies I could call to fix my MP3 player would help very much.

  • Anonymous Mar 23, 2009

    not recognized my cuputer


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I suppose that you have a bad hardisk. I have repaired several models of Creative Zen including the hardisk types (Zen Micro, Microphoto, Neeon, Zen 20 Gbytes, and your problems points to a bad hardisk symptoms. Either the disk or the read/ write head stuck up. Do you hear clicks in the player upon startup? If yes, then do the following procedures: If you're out of warranty, then you might want to open your player, and do some repair yourself, but be very careful. Somebody has posted on how to dismantle the zen microphoto, please search for the site. Once you got to the hardisk, carefully remove it from the player... Remove the sticker. There's some holes in the cover, can you see the disk and the read/ write shaft? Insert a piece of wire or anything that can be used to move the shaft a little, again be very careful. AVOID SCRATCHING THE DISK OR, Move it to the right. If you're lucky to have just a jammed or stucked shaft, then you just save bucks. Replace everything and test your player. You might want to modify your player by replacing the hardisk into a compatible compact flash. it is the same size and same pinouts. A step-by-step procedure has been posted somewhere, please search for that. If you're player powers up and freezes on creative logo, or go to the recovery mode directly, then your player still works, and you just got a hardisk problem. try replacing it. I'm lucky enough to have a warehouse in my area here in the Philippines who sells surplus Creative mp3 players (various models and products)for a very cheap price, sold asis. So I have ample stocks of boards and parts for my repairs.

Posted on Oct 05, 2007

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1 Answer

I have a creative zen m vision which is not working if I try to reload firmware I get a message harddidk problem - how do I proceed


1 HD damage could be done when you drop the Zen and you hear noises inside, some times the display just shows the Creative logo and no more.
2 the display just show the Creative logo, no noises inside, you can tray to put in Recovery mode as mentioned in the other solution and then erase firmware then reload firmware, this firmware can be downloaded form creative page,http://us.creative.com/support/downloads/download.asp?MainCategory=213&nRegionFK=&nCountryFK=&nLanguageFK=&sOSName=Windows+XP&region=1&P
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Before you go to all that trouble though try these steps:

1. Connect the device to the wall charger.
2. Hold the power switch to ON.
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Sounds like it may be the index in your Music Library. Try going into Recovery Mode; remove battery, hold power switch to ON, replace battery, release power switch when the Recovery Mode screen appears on the screen. Run Option 1 CleanUP, after it completes run Option 4 Restart. You will get a Rebuilding Library screen when it reboots, that's normal, then it should go back to your startup screen. Good luck and let us know what happened

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