Question about Home Security
Safe will not lock?
Posted by Anonymous on
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Posted on Jan 02, 2017
The latching mechanism looks like a hook. Either the hinges were installed from the factory mis-aligned, or the latching mechanism needs adjustment.
If you need to, stand on it and get the safe open.
Once it is open look for some screws or bolts at the latch striker that will allow you to make adjustments.
Move it further away from the "hook" to make it easier to unlock.
It should not be as difficult as you describe. You should not need to press down when locking or unlocking. There is an alignment problem somewhere.
If it is brand new - you should be able to return it for a working unit.
Thanks for using FixYa - a FixYa rating is appreciated for answering your FREE question.
Posted on Mar 25, 2009
By Office1000 at 06/04/2006 20:46
"I bought a used Sentry Safe at a garage sale"
"I bought a business and it came with a Sentry Safe that is locked"
We get these requests everyday. Unfortunately, eventhough Office1000.com sells many Sentry Safe products, we don't have combinations for any of them. There is a quick and easy answer. It can be found on Sentry's webpage and we have reprinted here it for your convenience (though of course the details may be changed at anytime):
First, find your safeâ€™s Model and Serial Number.
The Serial Number is in this packet, and is also printedon the small label beside the door hinge (outside). Send a copyof this, a notarized letter (last name must be different than that of owner) stating you are the safeâ€™s owner, and a check or money order for $12.00* (U.S. funds) to: Sentry Group, Dept. 200,
882 Linden Avenue,
Rochester, NY 14625-2784 USA.
If using a credit card (Visa/Mastercard only), call 1-800-828-1438
and fax your Model and Serial number with the notarized letter
That's it. It's simple.
We can't offer any further assistance on lost combinations or products not purchased from Office1000.com
If you made a purchase from Office1000.com (a Sentry Safe or anything else) and you need help, please use our customer service form and include your order number
Posted on Jul 23, 2009
Your safe if key only entry. See their web site for a key replacement.
Posted on Jun 30, 2010
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