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Replaced rollers and still have a paper jam

I replaced the rollers and guides because of my paper jam, but now it doesn't even recognize there is paper in the printer and I still get a paper jam light. What are the paper path guides you referred to?

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Re: replaced rollers and still have a paper jam

You need to check if you put it back together correctly. The sensors need to move up and down with the paper.

Posted on Aug 29, 2007

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Try changing the quality of your paper.

Roughen up the rollere guides a little to you get better grip. Clean rollers with alcohol and use a green scrub mit to lightly rub the surface of the guide reels.
Hope that helps yours work too

Please rate our help to keep service online

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You will have a jam repeat process 3 or 4 times then open tray and remove paper. Where you soaked the spirits into the paper there should be a grubby mark where the feed roller has rubbed and cleaned. Wipe the tray dry and put fresh paper in then hopefully you will now be able to print. If you cannot then the likely thing is that the paper feed pickup spindle is broken and will need replacing.

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