Question about Gateway MX3702 Notebook

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DVD player sound

When I play DVDs the sound is scratchy

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Is the dvd a retail dvd, or a copied dvd? can you play music cd's ok? if the sound is stuttering, you may have too many other programs running. Check the systme tray amd close down all other apps and icons. most likely a problem with the laptop needing more memory to play the dvd. also try another dvd player like vlc or, or for updated player codecs.

Posted on Aug 27, 2007


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This could be a couple of Things.
First if it,s DVD Player related. it could be that The DVD Player, needs the laser Head Cleaning. Any dust-grease or similar on the Laser head, will cause Distortion. The second option is the DVD Player itself. Some DVDs are removable Drives. with An eject Rom button underneath the Laptop. This will enable you to remove. Check the drives connection Pins At the rear of the Drive. ** Clean with a Bud/Swab moistened in lighter fluid/Meths** replace the Drive.
The other possible problem would be with your Laptops Sound Card/ Board if Fitted.
Finally The problem could be related to a motherboard Fault i.e Bad earth or other internal Component Fault.
Go simplist first ( clean the DVDs Laser Head.
Then Remove the actual DVD Drive if Possible. ** Check Connections At rear** Ensure that the drive has not been dislodged from its connector to laptop mainboard.

Regards And Good-Luck.

Mike @ compurepair.

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A couple of things To try.

1:) The DVD Player May be Region encoded, can only play certain region Dvds. ** Try different Disks**

2:) The Disk May Be Dirty-Scratched ( Towards The Centre )
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3:) The Laser Head may have a speck of dust or debris on it.
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Hope this works For You.

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Not likly by the user and the cost to repair, you could buy two of these units. These units are good for the Digital to Analog converter (D-A) IC's to go bad and thats what this sounds like.

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