Question about Jenn-Air Attrezzi JSM900 Stand Mixer

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Doesn't work I have had this mixer for about 18 months and just now tried to use it for the first time. It won't start! The light comes on but the beaters don't turn. I hope someone can offer me a suggestion, thanks!

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  • Anonymous Dec 15, 2007

    In the middle of mixing it stopped turning. The light is on but it will not move.

  • Anonymous Dec 15, 2007

    In the middle of mixing it stopped turning the light is still on.

  • AJH0904 Dec 24, 2007

    I have the same problem, used it a week ago and it was working fine, was in the middle of mixing yesterday and it just quit. Lights come but it won't start. Tried to take it apart by taking out all visible screws and there's no way to get the covers off. Tried turning the motor with a ratchet wrench on the center drive, and it will turn but will not start.



    Anybody figure this out yet? Would a ppreciate a response.



    USED APPRX 6-8 TIMES, unit is 13 mths old, you know what that means, OUT OF WARRANTY !!!

  • davenarsingh Jan 02, 2008

    My mixer is 9 months old, I tried it for the first time and it would not power on. I replace the power cord and the same problem.

    Dave in Toronto.

  • Anonymous Jun 06, 2008

    Purchased My Attrezzi and registered it February, 07. Today I fired it up for the third time since registration, mixing a double batch of Whole Wheat, Oatmeal, Raisin, Walnut Cookies. Right in the final incorporation of Molasses, IT STOPPED. Lights are on, mixer is negative function.

    No thermal protection switch so it must be internal!

    I did note that there is a clever little fuse holder, just under the plug in recepticle. Since the lights were still on it couldn't be the fuse.

    I suppose it's problem is THAT BRIDGE RECTIFIER noted by another.

    I've been so proud of that mixer that I don't even cover it. Visitors have all been impressed as it occupies it's own corner of my counter right under my under counter lights.

    I'm in Central Florida an finding competent repair is going to be a task now that "JENN-AIR" has discontinued the product line and doesn't support it.truly disappointed. Reminds me if the tons of junk small appliances my parents struggled with in the late 1950's until PANASONIC and other quality Japanese manufacturers took the small appliance business away from domestic "made in USA stuff.

    Sad.

  • levonne Jun 11, 2008

    Evidently Jenn air has a problem appliance. I was using mine to make bread, and it was fine. I turned it off and now it won't start!!! Lights are on, but the motor won't go. This is grounds for a replacement or money back. It is obviously defective. Of course the warranty is off. what to do? I'll see if I can repair it, but I'm a bit angry. mommoore

  • kl884347 Jun 19, 2008

    To the person who found the fuse, can you tell me how to get to it? I tried unscrewing what I could and could not find a way to get to it. My mixer won't even light up, making it seem like it could be a fuse.

    Thanks!

  • ahbme Nov 29, 2008

    no light no power nothing!

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8 Answers

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I just fixed mine and it sounds like some of you may have the same problem. Problem was...Lights on top come on but when you push the start button, nothing happens. The problem was the upright position kill switch. First, to get the cover off... unplug the unit. Then, right next to where you attach your beater in the center of the round plate is an octagonal piece with a pin pushed through to hold the round steel plate with the beater holder. Punch the pin out and the beater holder will come off. Now you have access to two more hex (or star) screws like the two you can see under the arm of the unit. Remove these 4 screws (the two that are under the plate and the two you could already see) and the top cover will come off. Be sure not to yank any wires too hard as it is all electronic in there. Once the cover is off, have the mixer facing with the plug end to the right and the beater end to the left. Now, looking at the insides, on the far right and closest to you, you will see a small switch which should get pressed when the unit is in the down position. It should catch on a small piece of metal that is held in place by a small philips screw. On my unit, this metal piece which should have been in place to trip the switch when the unit was down had broken off. I took a very small piece of metal about 1cm long, drilled a hole in one end so the screw would hold it in place and then bent it 90 degrees, so when the unit was in the down position, this metal piece would trip the kill switch for the motor. Anything to trip the kill switch would work. If you can't figure out what to use to trip the kill switch, you could just wrap a piece of tape or something around the switch so it is always activated, but this would potentially be unsafe as the beaters would then run in the upright position. Fixed mine in about 15 minutes...cost...free. Hope some of you can do the same.

Posted on May 03, 2008

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An additional thing to check is a T6.3A fuse located "in-line" on the red wire, just above the motor, inside some shrink tubing. Carefully use an exacto knife (sharp edge away from the wire) to slice the tubing off. The fuse is mounted within two tiny, fragile end caps. Test fuse for continuity. If fails, that is the problem. Carefully remove the fuse one end at a time from the holders. (If they break, you'll have to solder the replacement back in) Place a small, thin piece of new shrink tubing over one end of the wire replace the new fuse, slide tubing over fuse, heat w/heat gun or hair dryer until tight on fuse, then reconnect to motor spade. You can try it with the lid off if careful, to make sure it works before putting the cover and shaft back on.
Hope that helps. - Greg
wavggg@attglobal.net

Posted on Dec 13, 2008

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Note: The front lights will turn on if the fuse located in-line on the red wire is blown. My mixer would not start, but the front lights would turn on. The fuse was blown.

Posted on Feb 12, 2010

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In my case BOTH T6.3A fuses were blown. The one that wavggg explains and the one located just above where the power cord plugs into the unit. I originally found the blown fuse by the power cord and went to Ace Hardware to get the replacement. I bought 2 fuses so I'd have a spare one but it turns out I needed both of them. These units seem to be weak in this area,(power load issues) If they can't take kneading a moderate sized loaf of bread they really aren't worth what you pay for them!

Posted on Nov 25, 2011

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I have this unit..... it quit and wouldn't restart and the blue light would NOT come on...... i got a refund from jenn-air and they told me to keep the unit as they had been bought out. we wanted to see if it could be fixed so i took it to my VCR guy and asked him to look at it. he replaced the bridge rectifier. it failed again but being stubborn and given that the styling of the unit is gorgeous i took it back for one more bridge rectifier. i have now made a half dozen smaller loaves of bread it it with no trouble so far . and i think i have about 50 bucks in all the repairs .so if it continues to work it will have been well worth it.

Posted on May 17, 2008

The solution was to call Jenn-Air, now known as Kitchedn-Aid and get my money back. They offered to replace it with a Kitchen Aid and pay the difference, but I had already bought one. So they agreed to refund my purchase price and I shipped it back to them postage paid.

Posted on Jan 19, 2008

  • SHerman Jan 20, 2012

    I have the same problem and when I talked to them today they only offered 25% off another Kitchen-Aid appliance. Pretty crappy deal for a mixer that worked 4 times before breaking!

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We should all file a complaint with the better business bureau and have Maytag replace everybody's stand mixers with ones that work.

Posted on Jan 04, 2008

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With the mixer unplugged try and rotate the whisks or blades this should free up a jam.

Posted on Sep 07, 2007

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