Question about Pc America Restaurant Pro Express
We are noticing that 'modified' amounts get lumped under Department ID 'NONE' rather than the original Department ID on the end of day report when the amount is modified at point of sale. How do we make sure modified amounts are still associated with the original Department ID on the daily reports??
It is probably the way you are 'modifying' them. email me your exact steps and I can give you a better answer.
Feel free to email me with more details if need be.
Posted on Jul 12, 2013
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
There are a variety of reports that you can print based upon criteria. Just run reports based upon the cashier (girl). EX Detailed Department Sales Criteria: Cashier 1.
Or call there tech support team!
Hope this helps!
Posted on Jan 23, 2009
SOURCE: Sales wrong on Shift Report!
cALL pca AND cOMPLAIN tHEY KNOW ABOUT THIS AND HAVE NOT FIXED THE ISSUE, tHEY JUST COST ME SEVERAL THOUSAND DOLLARE IN LOSSES BECAUSE THEY COULD NOT MAKE THERE SOFTWARE DO MATH CORRECTLY.
Posted on Jul 20, 2009
They should be right on. It sounds like your PCs are not properly synced. I have done many multiple register installs including an Arbys and the end of day report is only off if a cashier makes a mistake. Contact me at firstname.lastname@example.org for assistance.
Posted on Nov 02, 2009
unfortunately as far as i've experienced, there is no way to change reports at all unless you use advanced reporting, but those won't print to the receipt printer.
Posted on Nov 03, 2010
Start by checking the obvious. In FRIENDLY PRINTER SETUP, highlight report and select the proper printer on the right. It must be a full size printer. SAVE AND EXIT.
If those settings were OK, close RPE and open the windows PRINTER screen. Right click on the EPSON printer for reports and click on printer properties. In the properties dialog box, click on PRINT TEST PAGE. If the test page look fine, the printer should work with RPE.
Try other reports under the ADMINISTRATOR setting in RPE. If they are all printing OK, you may have a corrupt END of DAY report file. Reloading RPE should correct this, but all you really need to do is replace the bad file. If you have more than one PC running RPE, you can get this file from them. It is usually under C:\program files\cre.net\reports.
Please return and give me a favorable rating if this helps or is of value to you.
Posted on Jan 14, 2011
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