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I can't help you with the manual because you did not provide the make and model number.
Typically, you wash the griddle with soap and water (DO NOT WASH ANY ELECTRICAL CONTROL UNIT!). Rinse and let dry if it has a non-stick coating. If it does not have a non-stick coating (bare metal), towel-dry the griddle, then put some vegetable oil on a paper towel and wipe the entire cooking surface so it is covered with a thin film of oil. Heat it to about 250 °F for about one on-off cycle on the electrical control. It is now "seasoned" and ready for use. If the griddle does not have an electric heater but is designed for use on a range-top burner, set the burner to just below medium heat and heat until water droplets splattered on the griddle boil off quickly.
The glow you see is actually the ignitor, it has taken the place of the out-dated pilot light. It is likely that your ignitor is partially burnt out and the safety valve is not opening. A good bake ignitor draws just over 3 amps and the safety valve will not open until it reads this 3 amp draw.
If the glow you see is a dull orange, it is likely that the ignitor is bad.
Hi, your thermocouple is faulty, it is the little probe like thingy that sticks up into the pilot flame. It is there for safety purposes, detects flame and holds a valve open magnetically to allow the gas to pass through. Try giving it a clean with a scourer, sometimes works, or your pilot flame is not big enough, could be low on gas or unit needs a service
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Here is a tip that I wrote that will help figure out why the burner spark keeps
I just had a tech come to my house and he told me that I need a new glow plug, It's the box to the right of the flame. Looks easy to replace, his visit took 5 minutes and it cost me 143.95 (this doesn't include the cost for the part or to have him come fix it, that will be sometime next week) so if you can get the part and do it yourself I would suggest that.