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Voicemail Not Picking Up

Our Callpilots' voicemail feature is not working at all, out of the blue. Each time I try to access any features on the phone, they all say "Inactive Feature". When I call the office, first the front desk phone rings, then the back desk phone rings, then it says "DRT Line" and both the front and back phones ring. Voicemail never picks up.

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6 Suggested Answers

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Posted on Jan 02, 2017

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SOURCE: Adding voicemail to an existing extension

You need to build the mailbox in f983
Log 1020000
Mbox
Add or Change.
When you get to mailbox enter the extension # of the new telephone.
When you get to extension number-enter the same extension number.

Posted on Jan 30, 2008

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SOURCE: User's voicemail box is not answering the calls

There is also a setting for What extension to forward to..
Terminals and sets, forward busy and fwd no answer.

Forward on busy is no set correctly.

Posted on May 13, 2009

SOURCE: I need to know how

You can program a "Link" button on the phone.
The feature code for "Link" is Feature 71

Posted on May 26, 2009

  • 3 Answers

SOURCE: Inactive Feature

Disconnect the main unit and plug it back then wait 10 min.

Posted on May 19, 2010

  • 277 Answers

SOURCE: WHEN WE TRY TO ACCESS VOICEMAIL IT STATES INACTIVE FEATURE

NorStar (NTAB2666) Audio Conference - this is a conference unit.

You issues is with voice mail though.
Call a tech in since your system is down.

Posted on Nov 29, 2012

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1 Answer

Message button not working, can't access voicemail


You need to call your office manager, they will call in a tech to program the feature in the phone system for your ext.
Meantime try calling X7000 , most sites use that DN.

Nov 27, 2012 | NorStar Meridian M3904 Corded Phone

5 Answers

Inactive feature message displayed when we try to access any features on our M7310 phones. This occurred after a power outage.


Dear customer..here is the solution

Sometimes when you put a new (or alternate) voicemail system on a Norstar switch, The feature codes that accessed the old system stay in the KSU memory. If this is the case all of your feature codes will appear inactive even if the voicemail system is operating correctly.
To fix this issue you need to run an External Feature test (XFtest) to identify and remove the leftover codes from your KSU memory. You must have a programming set to access this menu (M7310, M7324, T7316).
Power down the Voicemail unit. Remove connection to voicemail ports from KSU.
1. Press [Feature] **938378 (XFtest). The password will be 266344 (Config).
2. Your display will read Feat code: and you will have options First and Exit.
3. Press First. The first stored feature code will appear, and you will have options Test, Back, and Next.
4. Press Test. Your options will read Remove and OK. Press Remove.
5. Once the feature code is removed, press Next to go to the next code.
6. Do this with all codes until your display reads None Registered
7. Release
Restore connections to the voicemail ports from the KSU. Power the system back up.
The feature codes will be restored to the correct defaults with the completion of the voicemail power-up cycle.

thank u

Jul 09, 2008 | NorStar Lands Phones

1 Answer

WHEN WE TRY TO ACCESS VOICEMAIL IT STATES INACTIVE FEATURE


NorStar (NTAB2666) Audio Conference - this is a conference unit.

You issues is with voice mail though.
Call a tech in since your system is down.

Aug 22, 2012 | NorStar (NTAB2666) Audio Conference

1 Answer

I am trying to access the administrative system for adding/changing voicemail boxes and auto attendant greetings on my Norstar Flash System. normally, i would hit feature 983, Log: 102 0000. but for...


Dial Feature 985
When the display changes to say SET something, dial 9
it'll prompt for a password, dial 73738767793
it'll ask if you want to reset the password, say YES
then you'll be able to login with feature 983 1020000

Apr 27, 2011 | NorStar Flash Voicemail Power Supply Only...

1 Answer

I have a M7310 Norstar and at this time all features are invalid. What can be done to fix this problem? Cannot access voice mail, cannot transfer calls to a voice mail, etc.


If none of your voicemail features are working(F980- F989) then somethings wrong with the voicemail itsself. Check to see if the power light is on inside the voicemail cabinet. If its lit, then try cycling the power on and off and wait abot 10 minutes to see if the voicemail comes back online.

May 04, 2010 | NorStar Meridian M7310 Phone

1 Answer

No longer rceiving voicemail


If you are getting the "voicemail does not exist message" when testing your voicemail by calling yourself, this means that the voicemail feature is not on your account. Unfortunately you will have to contact your service provider and ask them to add the voicemail feature back onto you account. Have them test and make sure that you can access the voicemail before they end the call to ensure they have fixed the problem. Hope this helped.

Feb 02, 2010 | LG CE110 Cellular Phone

1 Answer

Norstar Flash problem


Cycle the power on the voicemail system. If that does not work, you may have to replace the voicemail power supply, or send the voicemail system for repair.
Good Luck!

Oct 17, 2008 | NorStar Flash Voicemail Power Supply Only...

1 Answer

Inactive features


Is the phone system working but the voicemail did not come back up ? Can you tell me what kind of voicemail you have, ist should be marked on the voicemail system ?

Aug 01, 2008 | Lands Phones

4 Answers

Access voicemail from Nortel T7208


Have you set up the voicemail before?

OK, from your set;
-> dial FEATURE 9 8 1 (this is the code to get you to the voicemail)
-> then your passcode, if you never set up the voicemail, the temporary password is 0 0 0 0 (four - zero's).
-> if this is a new installed voicemail, the telephone system will tell you al that you need to initiate the voicemail box.

Jul 29, 2008 | Nortel Business Series Terminal T7208 -...

2 Answers

Resetting company voicemail


Norstar Common Voicemail Features To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.

To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message

To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the "#" sign
4. Press the OK softkey

To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together

To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred

To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording

To Record Your Alternate Greeting (Used when on vacation or out of the office.:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
10. Press the ChOOSE softkey
11. Press ALT softkey
12. Display will show: "Accept msgs: Y", Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the "Y" to an "N" if you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting



took this from a guide i have, might help you guys out

Jan 07, 2008 | NorStar M7310 Corded Phone

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