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My PMID705 will not factory reset

I bought my tablet PMID705 on .. well i bought one on July 3 and had to return it on the 7th because of a popping sound, like and electrical shortage. So, on the 7th.. two days ago, i bought this one. Its freezing, and has locked up, i cant get into it to reset.. i need to do a factory reset and it wont do it, it shuts off.. then when it comes back on half the screen is the rainbow color, the other half is the home screen, like it is still half frozen. also, when i did get it to run, it said that i needed to mount my sd card.. there is a sd card in it

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Your Ematic tablet comes with a variety of Google services and business productivity apps. When a service stops working, the tablet might lock up or become unresponsive. If the Ematic tablet won't respond, you might need to reset it. You can perform a soft reset to reboot a frozen device or a factory restore to return the tablet to its original factory state.
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