Question about Fantom Drives Power Supply

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Missing external converter

I was given a Fandom Drive case, but without the external power supply, where can I obtain a replacement? and is it more expensive than just purchasing a new externa case?

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Posted on Sep 12, 2008

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Hi, the best solution for your problem is to go to the manufactueres website, check their sales page and locate a dealer near you. If as I suspect thee PSU is like most others you will be better off buying a new case with power supply. I have found the difference is only a matter of a few dollars. Regards mistyman

Posted on Aug 28, 2007


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Posted on Jan 02, 2017

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1 Answer

My drive stopped connecting. Green light blinking fast

Try plugging it in to a different computer.
If it still fails, then the problem either is:
* power-supply (most external drives that have a 3.5-inch disk-drive inside require a power-supply; most that have a 2-inch disk-drive inside draw power from the USB port),
* adapter inside the external case (convert USB interface to SATA interface of the disk-drive) is failing,
* disk-drive inside the external case is failing.

Your best hope is that the disk-drive is OK.
Remove it from inside the external case,
and attach it as a "slave" disk-drive inside some desktop computer, and copy the files.

May 09, 2015 | Computers & Internet

2 Answers

What is the difference between a external hard

External hard drives contain a power supply to operate a standard hard drive in a case. It usually connects to a USB port. Usb drives get their power from the wire that connects it to the USB port A regular internal hard drive gets it's power from the computer's power supply wiring. The data cable is either a flat ribbon cable or a 6 pin cable that connects directly to the mother board.

Oct 15, 2014 | Computers & Internet

1 Answer

000 wd5000c035

If it's the power adapter then a simple search of the internet should show you where to go to find one. The other problem is that the HDD may be bad. You'd have to open the case, remove the HDD then connect it to your computer. I'm sure this would void the warrenty. However if it is the HDD then you saved yourselp the cost of a power supply.

Aug 27, 2013 | Western Digital Elements powered by WD 320...

1 Answer

My Verbatim external hard drive is not recognized by any of my computers. I have swapped cable. What can I do to get the data off this hard drive?

Is the new cable USB 2.0? Not all cables are equal. There are some cables with the correct connectors that do not even have the data wires passed through. they are described as charging cables.

It may sound foolish to ask, but is the power supply connected to the drive, plugged into power and switched on? You may not have disconnected it, but someone else or the cat may have.
Is there a switch on the drive casing?

Can you check the power supply and see if it is supplying 12 volts?

If none of this works, you could open up the case and remove the drive.
You could obtain a external drive case, and try it in that. That would give you a new cable and power supply so if the drive is ok, you should be able to access it.
It will almost certainly be a sata drive.

Feb 01, 2011 | Verbatim (96759) 1 TB USB Hard Drive

1 Answer

I am in Europe and I used the wrong adapter to plug it in, even though it had a power converter built in. And, now it's fried, but I am wondering if the hard drive itself is ok, and I can send it in for...

The drive itself is probably safe. The power circuit board inside is usually toast when this happens. But given the low replacement cost of these external drives, it's probably not worth trying to get it repaired. I don't know if anyone besides the manufacturer would even try to service this. The cost of parts (if they can be obtained at all) and labor might approach that of a new drive. WD may offer a flat-rate repair service (likely they would just put your drive into a new housing), but I've never checked. Their website should list service options.

Your best course might be to remove the drive and check it by hooking it up in your computer. If it survived, order an external drive case from any of many online sources and put the drive into it. Otherwise you haven't wasted any more money on a repair.

Feb 01, 2010 | Western Digital 500GB MyBook Office...

1 Answer

External disk drive (gradually) not working any more

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Okay , so there are some steps to figure out what is wrong with your external.

Firstly , if your computer makes a sound when you plug in your external , go to Start-Control Panel-Administrative Tools-Computer Management-Disk Management , and see if your external drive is listed here with your local drives. If it is listed , right click on the drive and change the drive letter to make it appear in "my computer".

If your drive does not make a connection sound when connecting to your computer and also does not show up , please follow the next step.

Remove the hard drive from the casing if possible and install it in your computer case or another external case.If the drive works , the problem is with the casing and you can ignore the drive.

Now , if the problem is with the casing , there are still 3 possibilities.

  1. The USB cable between the drive and the computer may be damaged.
  2. The circuit board which connects your drive to the interface of the external may be blown.
  3. The power supply (if applicable) may have a blown transformer.
The latter is the easiest to diagnose , does your external light up at all when you plug in the power? If not , then this is probably your problem. On the bottom of the adapter is a label which you will be able to use to have a new adapter made at your local electronics shop and this will cost about $30 max. They will also be able to test the adapter with a clamp meter to see if this is really the problem and this should be free.

The second component you want to test is the USB cable. If you have a printer , swop out the cables and see if your printer functions normally. Most externals use the same connector so you should be able to test it in this manner. If the cable works go on to the last step. If the cable is defective , replace it with a new one which you can find for about $10 at most electronics and chain stores.

The last component to test is the circuit board. This is a bit of a grey zone as you probably won't be able to spot the blown component unless it failed really badly. With the casing already opened , locate the external's circuit board and check to see if you have any blackened components or fluids leaking from some components. If all the other components of the external worked perfectly , then this is the faulty part. It is not really economical to replace the circuit as most of the time it is out of production by the time you need to replace it and it still costs a lot even if it is available so if your drive is working perfectly when connected via sata or IDE on your computer , the best is to buy a new casing and place your old drive in the new casing.

A casing costs about $50 and you could get it at most tech shops and big chain stores like Best Buy.

I hope this solves your problem and please reply if you need more help.

Kind Regards

Jul 04, 2009 | Western Digital (WD2500JBRT) 250 GB Hard...

1 Answer

Drive stopped working

I had the same problem - green light on power cord but when plugged in the green light would go off and the hard drive would do nothing. I took it into Geek Squad finally and it turned out that the problem was hard drive casing, which I had to have replaced.

Jun 07, 2009 | Western Digital 500GB ELEMENTS 500 GB USB...

6 Answers

POwer supply failure

Hi John,

Had the same problem with a WD Elements 320 GB drive, and found a WD customer service number. They are sending me a FREE replacement. I have put the details on a message somewhere on this site, but can't direct you to it.

The number from Australia is : 1800 429 861 ( routed to Singapore )

Email Address : Western Digital Customer Service . [email protected]

Send them details of your mailing address, drive model and serial number, and a description of your power supply. ( my power supply had a model number moulded on the back )

Hope this helps


Dec 15, 2008 | Western Digital Elements powered by WD 320...

1 Answer

How to convert ibm external cd rom drive to dvd rom drive

the only way to do this is to replace the cd drive with a dvd drive in the external case. Should be easy but probably cheaper to buy new external dvd drive.

Sep 27, 2008 | IBM -3509707 External 4x CD-ROM Drive

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