Question about Dell 924 All-in-One InkJet Printer

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Paper jam message

My granddaughter's printer keeps saying there is a peper jam and there is not. No matter what we try from the Dell website and other solutions, nothng is working. We have cleaned it out, shook it, unplug it, reinstalled it, to no avail. Any other suggestions? Thanks.

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Re: paper jam message

It obviously isn't anything blocking the path, or anything dirty, as you've thoroughly gone over all that. It is possible that the paper out sensor is bad, or loose. I'm not sure exactly where this sensor is, but look for some kind of lever that is moved when paper is inserted into the printer. The lever should connect to a spring inside the printer. If you move it, does it spring back? If not, then that's the problem. If it does, you'll have to open the printer and make sure the other end of the lever is moving through a sensor. It will be a dark colored (probably black) U shaped piece of plastic with wires going from it to a board. Make sure the wires are affixed well. You should be able to turn the printer on with the case removed and put something inside that U to block the sensor. If you do that, it should make it think paper is being loaded and removed. If the printer doesn't respond to this, you have a bad sensor. If you can't find a replacement, let me know. If this is too in depth for you, I'd suggest just replacing the printer. Honestly, it may be more work than it's worth, as inkjet printers aren't that expensive.

Posted on Aug 30, 2007

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Re: paper jam message

1 Step One Inspect the paper trays to make sure they are not overloaded. To determine if this is the problem, do a test print with only one piece of paper loaded in the paper tray. (If this turns out to be the problem, keep the paper tray half-full in the future.) 2 Step Two Check that the type of paper being used falls within the printer manufacturer's recommendations. For example, paper designed for ink-jet printers doesn't necessarily work well in laser printers. High-quality, bonded paper will cause paper jams in some printers; look for bonded paper that is "laser and ink-jet compatible." 3 Step Three If someone has recently printed labels on this printer, check to see if a label has come unglued from a sheet and become stuck inside the printer. 4 Step Four Check the gears and rollers for stuck shreds of torn paper from previous jams. Turn off the printer before you attempt to remove the bits of paper. 5 Step Five Try changing the ink cartridge. 6 Step Six If you hear a clinking sound during printing, your printer probably has a broken gear and needs to be serviced by a technician.

Posted on Aug 27, 2007

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  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
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