Question about Dell 924 All-in-One InkJet Printer

2 Answers

Paper jam message

My granddaughter's printer keeps saying there is a peper jam and there is not. No matter what we try from the Dell website and other solutions, nothng is working. We have cleaned it out, shook it, unplug it, reinstalled it, to no avail. Any other suggestions? Thanks.

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  • 4 more comments 
  • nbybev Aug 27, 2007

    The only thing we haven't tried is changing the ink cartridges. We have two new unopened ones but hesitated opening them if the printer isn't going to work. The roller does make a sound and goes around for a few seconds when the printer starts up and then the paper jam message appears.

  • nbybev Aug 27, 2007

    We have tried this and the encoder strip seems to be in place. I will try it again when I go to my granddaughter's home next weekend. However, this does not seem to work either.

  • nbybev Aug 28, 2007

    Ihave checked the encoder path and it appears to be okay. I am still having the same problem.

  • nbybev Aug 30, 2007

    Twice you have notified me that there was a new answer to my problem. There has been nothing posted since 8/27.

  • Anonymous Nov 04, 2007

    I have an epson inkjet printer and I'm trying to print onto 110gsm translucent paper. It begins to accept the paper then says there's a paper jam and won't print on it. It prints on normal paper fine.

  • waltercjw Nov 04, 2007

    had a paper jam removed it roller made went round for a few seconds making a grinding noise but paper jam error message still keeps coming on have tried putting stiff card through it backwards doesnt seem as any obstruction could it be a sensor fault or has been dislodged how do i check this please or any other tips?




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It obviously isn't anything blocking the path, or anything dirty, as you've thoroughly gone over all that. It is possible that the paper out sensor is bad, or loose. I'm not sure exactly where this sensor is, but look for some kind of lever that is moved when paper is inserted into the printer. The lever should connect to a spring inside the printer. If you move it, does it spring back? If not, then that's the problem. If it does, you'll have to open the printer and make sure the other end of the lever is moving through a sensor. It will be a dark colored (probably black) U shaped piece of plastic with wires going from it to a board. Make sure the wires are affixed well. You should be able to turn the printer on with the case removed and put something inside that U to block the sensor. If you do that, it should make it think paper is being loaded and removed. If the printer doesn't respond to this, you have a bad sensor. If you can't find a replacement, let me know. If this is too in depth for you, I'd suggest just replacing the printer. Honestly, it may be more work than it's worth, as inkjet printers aren't that expensive.

Posted on Aug 30, 2007

  • Anonymous Aug 30, 2007

    I meant paper jam sensor, though the paper out sensor works the same way. there actually may be more than one sensor like this along the paper path.

  • Anonymous Aug 31, 2007

    I doubt you'll see this, because you didn't see the first two answers I posted - but you have to look below the green box. My suggestions are outside the box because I'm not the same person who originally posted answers to your problem.


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1 Step One Inspect the paper trays to make sure they are not overloaded. To determine if this is the problem, do a test print with only one piece of paper loaded in the paper tray. (If this turns out to be the problem, keep the paper tray half-full in the future.) 2 Step Two Check that the type of paper being used falls within the printer manufacturer's recommendations. For example, paper designed for ink-jet printers doesn't necessarily work well in laser printers. High-quality, bonded paper will cause paper jams in some printers; look for bonded paper that is "laser and ink-jet compatible." 3 Step Three If someone has recently printed labels on this printer, check to see if a label has come unglued from a sheet and become stuck inside the printer. 4 Step Four Check the gears and rollers for stuck shreds of torn paper from previous jams. Turn off the printer before you attempt to remove the bits of paper. 5 Step Five Try changing the ink cartridge. 6 Step Six If you hear a clinking sound during printing, your printer probably has a broken gear and needs to be serviced by a technician.

Posted on Aug 27, 2007

  • Anonymous Aug 27, 2007

    Try repositioning the encoder strip. The encoder strip is a plastic strip with small markings over its entire length. The strip may appear to be translucent. Click on the link provided and you'll see an image, be sure the encoder strip is in the guide.
    If not, you need to reposition it.

    To re-position the encoder strip, perform the following steps:

    1. Remove the power cord from the unit.
    2. Lift the lid of the unit to expose the inside, where the printer cartridges are located.
    3. Gently slide the ink cartridge carrier to the middle of the printer.
    4. Gently move the top part of the printer belt to the right.
    5. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.

    NOTE: There is a small slot on the back of the ink cartridge carrier, which the encoder strip fits into.

    6. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
    7. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
    8. Once the encoder strip has been re-seated, close the lid to the unit.
    9. Re-connect the power supply to the all-in-one device.
    10. Press the power button.

  • Anonymous Aug 27, 2007

    Also, be sure the paper tray isn't over filled. And make sure the feeder guides are positioned correctly.

    Another thing to try, unplug it from the wall and leave unplugged for 1 minute to reset the printer.



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