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Posted on Mar 28, 2009
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DVD ROM/DVDRW both my DVD: HL-DT-ST DVD-ROM. GDR8164B and DVD RW: optiarc DVD RW AD-5170A have stoped working and all I get is an error code 39. I have done everything I am told to do in help and support as in uninstalling them and found new hardware but it still comes up with code 39 I am at my witts end I am a nurse carer and studing to keep up to date with my courses so I need at least the DVD RW Please can you help many thanks mel

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  • Posted on Mar 28, 2009
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To solve this Code 39 error, follow these instructions:
NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.
1) Close all open programs

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders

  • HKEY_LOCAL_MACHINE
  • SYSTEM
  • CurrentControlSet
  • Control
  • Class
  • {4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
  • UpperFilters
  • LowerFilters
  • UpperFilters.bak
  • LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor


7) Reboot your computer

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  • Expert 1,257 Answers
  • Posted on May 26, 2009
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