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Polycom HDX 6000

I have a polycom HDX 6000 that will work fine for an hour or two (one or two different locations connected to) then suddenly, when a third (or second, it random) location is connected to, the microphone does not work or the camera does not work or both (it is random: sometimes they far site can't hear us, sometimes the far site can't see us, or both). Rebooting does not always help and it is getting old to always have to reboot since the reboot takes 5+ minutes.

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  • Tim Putland Jul 17, 2013

    Anyone? Bueller? Bueller?

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SOURCE: Not able to getting video from Remote far end.

Is the Indian site within the firewall? If so, I would focus on the firewall. Does the US site have a firewall? They may be blocking outbound traffic. If you are connecting but no video, it sounds like UDP traffic is still being blocked somewhere. If you can, you may want to assign public IPs on the units and test outside of the firewall.

Hope this helps..

Posted on Jul 23, 2008

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SOURCE: Could not connect to our VSX 700 polycom over ASDL

for VC over IP, both end should have a dedicated bandwidth with PUBLIC IP.
this solves most of the problems that are faced in a vpn or shared network like situation!!!!

Posted on Feb 08, 2009

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SOURCE: Polycom VSX 8000-- cant hear

If you cant hear anything then this is a firewall issue not the VSX8000. Call us for port openings. 415.637.9989 . If the unit works on a LAN but not outside your firewall this is what it is. If it does not work on a LAN then it is the VSX8000..

Posted on Apr 21, 2009

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Posted on Aug 25, 2009

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SOURCE: I hvae a Polycom HDX 8000 HD unit and i'm trying

Can you use a polycom vsx aptz-2p camera with an hdx 8000

Posted on Nov 19, 2010

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1 Answer

How solve in my POLYCOM VSX 6000 showing error "unsupported signal adjust your PC output"


Try using the S-Video output and then try using the VGA output from the VSX 6000 unit. The unit can be fixed to output from either as the first monitor output (you may have the dual monitor option enabled). If this does not work the resolution of the TV might be HD, the output of your VSX 6000 is Standard Definition. You will need a monitor that accepts standard definition. If this does not work, I would reboot your VSX 6000 and try again. David

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How to reset the password of polycom hdx 7000


You can use the hardware restore button on the Polycom HDX system to reset
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• Restoring configuration-Restores the configuration, which resets most
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• Factory restore-Completely erases the system and restores it to the
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If you follow this procedure while a USB storage device is connected, the
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The restore button is on the front of the Polycom HDX 9000 series system, as
shown in the following figure.

1.png



The restore button is on the front of the Polycom HDX 8000 series, Polycom
HDX 7000 series, and Polycom HDX 4000 systems, as shown in the following
figure.

2.png


The restore button is on the left side of the Polycom HDX 4500 system, behind
a wire mesh screen, as shown in the following figure.


3.png


Use a paperclip to press the restore button through the wire mesh covering
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Here is the link for the PDF of the manual.  I would try every variation of holding the on/off button for several seconds and unplugging the machine for several minutes before re-plugging back in.

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