Question about Lands Phones
I have a polycom HDX 6000 that will work fine for an hour or two (one or two different locations connected to) then suddenly, when a third (or second, it random) location is connected to, the microphone does not work or the camera does not work or both (it is random: sometimes they far site can't hear us, sometimes the far site can't see us, or both). Rebooting does not always help and it is getting old to always have to reboot since the reboot takes 5+ minutes.
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Posted on Jan 02, 2017
Is the Indian site within the firewall? If so, I would focus on the firewall. Does the US site have a firewall? They may be blocking outbound traffic. If you are connecting but no video, it sounds like UDP traffic is still being blocked somewhere. If you can, you may want to assign public IPs on the units and test outside of the firewall.
Hope this helps..
Posted on Jul 23, 2008
for VC over IP, both end should have a dedicated bandwidth with PUBLIC IP.
this solves most of the problems that are faced in a vpn or shared network like situation!!!!
Posted on Feb 08, 2009
SOURCE: Polycom VSX 8000-- cant hear
If you cant hear anything then this is a firewall issue not the VSX8000. Call us for port openings. 415.637.9989 . If the unit works on a LAN but not outside your firewall this is what it is. If it does not work on a LAN then it is the VSX8000..
Posted on Apr 21, 2009
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