Question about Dyson DC27 Bagless Upright Vacuum

1 Answer

Hi there I have a dc27 bruches are not turning

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Dyson Master
  • 18,391 Answers

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

The suction is working but the brush will not turn so the bits are left on the carpet


Hi Liz, it's Jack at Dyson.

Like most Dyson upright vacuums, DC27's brush bar is engineered to shut off for protection if something jams it. To check for any issues and to reset your machine, please follow the steps shown in our online Support guide:

http://www.dyson.com/support/dc27/dc27-tc/diagnosis-root-menu/redirect-to-check-clutch-dc27/check-clutch-dc27

I hope this helps. If you'd prefer to get in touch with the Dyson Customer Support team directly, you're welcome to call us 1-866-693-9766 (US), 1-877-397-6622 (CA).

Mar 15, 2015 | Dyson DC27 Total Clean Vacuum Cleaner

1 Answer

How do i change the brush bar and belt on a dyson dc27


Hi there, it's Jack at Dyson.

DC27's brush bar is powered by a belt engineered to last the lifetime of the machine in normal use. Unlike a conventional vacuum cleaner belt we wouldn't usually expect it to need replacing, and therefore it's not designed to be accessible to the User.

If your DC27's brush bar won't rotate this may be caused by something simple, and we should be able to help you resolve this with some simple troubleshooting checks over the phone.

When you have your machines easily to hand, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to providing further assistance.

Feb 28, 2015 | Dyson DC27 Bagless Upright Vacuum

1 Answer

Replace dc27 brushbar


Hi Roger, it's Jack at Dyson.

It would be very unusual for DC27's brush bar to need replacing in normal use. With the vacuum turned off and unplugged, turn the machine over and run a flat edge (such as the edge of a business card) across the opening of the soleplate. As long as the bristle tufts make contact with the edge of the card, the brush bar will still work effectively.

It's also worth removing any threads, hair or other debris from the brush bar to ensure it's working effectively, as shown in the illustration below. Please note it's not necessary to remove the brush bar to clean it.

If you still feel the brush bar needs replacing, our experts are best placed to offer further advice. You can reach them directly by calling on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).


8a5f6880-7a7a-404f-8598-00fe177fcf59.jpg

Mar 24, 2014 | Dyson DC27 Bagless Upright Vacuum

1 Answer

Main hose split on my dc27 how do I replace


Hi Anthony, it's Jack at Dyson.

I'm sorry to hear that the hose on your DC27 has torn. However this is a very simple part to fit and we'd be happy to talk you through doing this.

When you have your machine and replacement hose easily to hand, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jan 07, 2014 | Dyson DC27 Bagless Upright Vacuum

1 Answer

How do I change brush bar on dc27


Hi there,

Thank you for your inquiry. We recommend the DC27 brush bar only be replaced by an authorized service facility. Please call us at 0800 298 0298 so we can provide further assistance.

Best wishes,

Jessica

Jul 09, 2012 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

My DC27 nose won't go down, I've put my foot on both sides & rocked it back but there is no movement - PLEASE HELP!


Hi Phil,

I'm sorry to hear you're having difficulty reclining your DC27. If the machine seems jammed and you can't detect anything causing this, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) so we can provide further assistance.

We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Dec 03, 2011 | Dyson DC27 Bagless Upright Vacuum

1 Answer

How to change belt on dyson dc27


Hi there,

DC27 is fitted with a brush control system which doesn't use conventional replaceable belts. If you're concerned about the cleaner's performance, please get in touch with us directly so one of our experts can run through some troubleshooting checks over the phone with you. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Customer Service

Aug 08, 2011 | Dyson DC27 Bagless Upright Vacuum

1 Answer

We are not getting any suction from the floor, but there is still suction in the removable extention.


Hi there,

Sorry to hear you're having difficulties with your DC27. If you have suction from the wand, but not from the cleaner it, you may have a blockage somewhere. These are easy to locate and remove - please follow the steps shown in our online guide:

http://www.dyson.com/support/help.asp?article=1346&product=DC27-TC

It's also a good idea to wash your filter - please take a look at our video guide for the correct way to do this:

http://www.dyson.com/support/help.asp?article=1466&product=DC27-TC


This should resolve your issue. However, if you're still concerned, please get in touch with us directly so one of our experts can provide the assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service

Aug 03, 2011 | Dyson DC27 Bagless Upright Vacuum

1 Answer

Morning. We have a DC27 and we can't move it from the upright position. Please help.


Hi there,

Sorry to hear you're experiencing a problem with your DC27. Ordinarily you should be able to put your vacuum cleaner in the cleaning position by placing one foot on the head of the machine, and reclining the body. This is demonstrated in the user guide.

If you're unable to do this, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.

Kind regards,

Jack
Dyson Customer Service

Jun 12, 2011 | Dyson DC27 Bagless Upright Vacuum

2 Answers

Dyson dc27 new - just out for the box - rotating brush doesn't spin in the angle mode


check that the clutch switch is in the down postion. this turns the roller on and off.

Sep 12, 2010 | Dyson DC27 Bagless Upright Vacuum

Not finding what you are looking for?
Dyson DC27 Bagless Upright Vacuum Logo

Related Topics:

122 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dyson Vacuums Experts

AskDyson
AskDyson

Level 3 Expert

2572 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18391 Answers

Nick Olsen

Level 2 Expert

183 Answers

Are you a Dyson Vacuum Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...