Question about Sony Cyber-shot DSC-W100 Digital Camera

34 Answers

My Sony DSC-W100 says "Turn the power off and on again" but still wont take any pictures! The screen just stays black. Anyone know what is wrong with it and how much it will be to get it fixed?

When i turn the camera on it says "Access" and then "Turn the power off and on again". I have turned it on and off over and over again! The lens comes in and out 3 times but i can't see what is wrong with the lens (as it looks normal!). At first i thought the battery must have ran out so i charged the battery but i still have the same problem! Does anyone know what is wrong with it and how i can fix it? If i have to send it to someone to get fixed does anyone know how much it will cost, or should i just buy a new camera?

Posted by on

  • 17 more comments 
  • kitchas Nov 12, 2007

    I am getting the same error as above

  • tln6 Nov 16, 2007

    I am having the same problem with my camera. It will work fine for a few days but then when I go to turn it on every now and then an black screen saying access will come up the lense will telescope in and out a few times and then it will beep and say turn power off and on again. But after toogling the power the same thing happens. I am frustrated and looking for help.

  • Anonymous Dec 22, 2007

    i have the same problem

  • Whahooa Mar 21, 2008

    Yep, the same error as above

  • Anonymous Mar 25, 2008

    i have a the same problem the power comes on the lens stays out
    and the camera goes off. i have to press the power on and off a few
    times to retract the lens. But still a blank screen please help
    as camera is 1 year old and the warrenty has just expired.

  • Anonymous Mar 31, 2008

    I have exacly the same problem.When i turn the camera on it says "Access" and then "Turn the power off and on again".
    I have turned it on and off over and over again! The lens comes in and out 3 times but i can't see what is wrong with the lens (as it looks normal!).
    At first i thought the battery must have ran out so i charged the battery but i still have the same problem!

  • Agiii Apr 14, 2008

    Ok! Seriously I have the same problem with my camera.When i turn the camera on it says "Access" and then "Turn the power off and on again". What's up with that? hmm Do you guys think we could get free cameras from Sony?

  • tiziana Apr 22, 2008

    Hi I have exacly tha sam problem. I bought the camera in Italy last year , so far it was ok but now same problem again as described. It says access, the display stays black, a yellow light on the corner turns on and off and the lenses move as if it is zooming, but nothing happens and it asys :shut down and restart!... Good to read that it is not a matter of battery, but does anybody know where I can bring to get it repaired???


  • Anonymous Aug 13, 2008

    Same problem as reported above "Turn the power off and on again" but still wont take any pictures! Lens moves in and out but never enters picture taking mode


  • ridenorm Oct 01, 2008

    When I power on, my Sony DSC-W100 screen says "Access", the lens goes in and out 3 times and then the screen says, "Turn the power off and on again". I can select viewing and see all the pictures I have taken, but I caannot get access and take pictures any longer. Does anybody have a solution to fix it, or to get Sony to recall this growing defect?

  • Anonymous Jan 25, 2009

    I have the same problem, and I hit it with my hand. It worked for a day, and the problem happens again.

  • rzlatido Jan 31, 2009

    I have the exact same problem!!!!! INCREDIBLE!

    Camera does not acess and works after I hit it!!!!

    Some one please send this page to SONY.

    We all need our money back or something!!!!!

  • Hani78 Feb 12, 2009

    TURN THE POWER OFF AND ON AGAIN MESSAGE

  • channels007 Feb 15, 2009

    Same problem here. Camera will not power on and lens goes in and out 3 times before saying "turn off and on again". The times that I have gotten the camera to power on it will not focus so pictures can be taken.

  • kamonardo Apr 09, 2009

    The lens protracts and retracts 2-3 times and the displays the message
    "turn the power off and on again". I have taken battery out replaced
    it, formatted card, initialized it, held shutter button down, shaken
    it, tapped it, bashed it and am about to smash it....

    Your help would be greatly appreciated..

    Thanks

  • Anonymous May 23, 2009

    I have exactly the same problem. I really dont want to buy another camera

  • jasmine596 Oct 24, 2009

    THANK YOU! THANK YOU! Although this message is coming 2 years after everyone has posted- I tried the dropping onto the carpet, but the banging thing worked for me the first time, not the dropping.

  • mjgeneroso Nov 24, 2009

    =( its not working for me...

  • Patricia Terpstra
    Patricia Terpstra Sep 08, 2014

    It happened to me but I just took the lens cap off and it worked

×

Ad

34 Answers

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 5 Answers

Took alot of dropping and banging but finally worked for me too. What I ended up doing was constantly rapping it with my knuckle very fast as it was opening and closing. Second set of doing that and bam, I've got a focus again.

Posted on May 31, 2009

Ad
  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Had the same problems. Unbelievably the after slamming it lightly on the floor the camera now works. Now I know what works. I am a believer!!!!

Posted on May 17, 2008

Ad
  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

OMG - I had the same error, when I turned the camera on it said "Access" and then "Turn the power off and on again".
I have turned it on and off over and over again! THANKFULLY I took "Guest's" advice from September 12, 2007. After hitting it a few times on the carpet, I still received the error, BUT while the lens was retracting in and out I hit the top of the camera beside the power button with my knuckle and it WORKED!!! I can take a picture again. Thanks so much for the advice. Hope this helps others.

Posted on Feb 19, 2008

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

HIT THE CAMERA! IT WORKS! all hope was almost gone, AND THEN I HIT IT!!!

Posted on May 23, 2009

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

WOW i tried the banging too i hit the bottom of the camera on my knee a few times and just like that it works again perfectly!

Posted on Mar 01, 2010

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 4 Answers

I had the same problem.The carpet solution seems to be foolish. But still i tried the same today ... Its really a Surprise ... My cam is working properly.. Its really a shame for you SONY

Posted on Mar 12, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

I just read all the hitting and droping solutions suggested by those who had the same picture mode access problem I just experienced. I put a pocket calendar book on the coffee table, turned the camera top down and gave the top a quick, sharp rap against the soft surface of the calendar book. Like a dream come true my Sony W100 can take its wonderful pictures once again. Thanks to all you "rappers"! I firmly believe that Sony must recall these cameras and either fix the defect or give all of us who have experience frustration because of it a coupon for new 8.1 mega pixel camera.

Posted on Oct 01, 2008

  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.

  • Contributor
  • 1 Answer

TRY THE GENTLE BANG IT WITH KNUCKLES ON BOTTOM OF CAMERA ,
it has worked a treat here !

June 2013, mines worked again as a result

Posted on Jun 17, 2013

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Well... I tried hitting it all ways possible. Didn't work. Took batteries out.. Didn't work. So I turned it OFF and after the lens closes I smacked the $h** out of it on my palm and voila, works again.. Just takes a good hard back hand..

Posted on Feb 01, 2011

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Wow! I didnt believe either. And i didnt want to break the camera either. I tried the dropping it on the carpet but was to hesitant to break it. So i tried the hitting it on the top above the lens with my knuckle as it is going in and out and it worked....... amazing

Posted on Jan 27, 2010

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

We opted to hit the camera against our desk on top of a pad. We hit it face down (lens side) but had the lens portion hanging over the edge. After a few hits the lens freed up and deployed. Thanks Sony!!

Posted on Dec 05, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

Guys this is so freakin' hilarious! its 6am and I solved my camera problem in like 2seconds after reading suggestions!! i banged my camera twice not in a carpet but my bed. not in that kind of way..lol but it worked I was so happy...i ignored the error message for a week and I thought it was the memory card or battery...but not..TURN OFF AND TURN ON AGAIN message is GONE!!..like miracle..just freakin' slamming the camera twice in a soft object rofl!!!....I cannot believe the solution to the sort of digitechnical problem is fixable in seconds. Hahaha, i'm still laughin my ears off, I'm so happyyyyy I don't need to buy another camera..sony cybershot 7mp is a really great camera, been using it for 3years..first time this happened...now if it happens again, i know what to do. bang it! kk, peace everyone.!

Posted on Nov 04, 2009

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 6 Answers

That is really odd. I've seen things like this for iPod. I have the manual for the camera and it mentions nothing of this. I could only imagine if this is what the sony store will do if I'd brought it in. You'd think they'd at least mention it in the manual. Oh well. The drop to the floor didn't help however a few taps on my palm on the side by the connecter has it booting like a top. Thanks for the adivce all.

Posted on Oct 25, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Thanks guys...I guess sony also needs tapping...........the solution worked my DSC100.
Sailesh Fiji

Posted on Oct 17, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Too funny for words! I have Sony DSC-W120 and dropped it on the floor by accident. The same problem started happening, lense in and out and then the same error message, turn off and on. And while I could view photos already taken I could not take a picture. I figured the camera was finished. But I found this site and since I thought I had nothing to lose I followed the advice from the postings. I first hit the camera with my knuckles like Bliuuespoon25 (#4) posted but it did not work. So like Gapaeach (#5) suggested I used something a little heavier. It was actually a metal bolt about 3 inches long and 1/4 inch wide. I hit the top of the camera to the left of the power button a couple times while the lenses went in and out and OMG it worked! Too funny! But hey I just saved money! Thanks for the help!

Posted on Aug 27, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

It took several times, but banging worked. The camera hurt my knuckles, so I used and old Microsoft Office 97 manual.

Posted on Jun 28, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

Hi to all. I found out the solution here. At first, I laugh about the idea. But when I tried it, amazing. I can't believe it worked.

For those who have the same problem, you should have your charger near to you..

Here is the step by step procedure...

1. Put the battery in the charger for about 2secs.
2. Reinsert the battery in your camera.
3. Try to fall the camera in about 2-3feet in a carpeted floor. The camera lens should be facing the floor.
4. Try to press ON button and slide the ZOOM back and forth.

*If still nothing happens, start from step 1.

101% the camera will start working.

Posted on May 20, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Gracias, el problema que tenia era "acceso" vuelva a encender la maquina".

Lo solucione como lo indicaron, con la maquina apagada y con el lente retraido, golpear en una alfombra suavemente con la base de la camara, solo con unos tres golpecitos fue suficiente. gracias a todos, excelente consejo.

Posted on May 18, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Yes in did work now like a pro thanks a lot

Posted on May 13, 2009

No F'n way~ I banged it as well and it worked! Ill be damned.

Posted on Sep 25, 2008

Not very big believers of knocking **** around either but GUESS WHAT!?!?!?!? One good tap on the desk and WAHBAM!!!!!!!!!! The thing works again!!!!!!!!!Thanks guys.........That's awesome.

Posted on Sep 11, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Thank God for this site, I have a W100 sony with the same problem ¨turn on and off again¨, the lens would expand and contract 2 or 3 times before getting that message, and i tried one of your solutions posted here..... I dropped my W100 camera from 2 to 3 feet onto a carpet , and about the fifth time i dropped it.... VOILA, the problem was all gone. Now i am a Happy Camper. Joe

Posted on Sep 02, 2008

Wow...it is sad to say but the bangin on the camera worked for me too....that's really sad for SONY

Posted on May 26, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

'guest' solution of september 2007 worked!!! Dear guest I believe you are from Sony, but when I contacted them they pretended not to know about thr problem ...I believe they should recall...anyhow banging gently the camera worked!

Posted on Apr 27, 2008

Today, I had the same error. I read above about Gapaech putting the camera in her purse. Well guess what, I did that today too. Sure enough the lens got jammed with the message everyone is saying.

Thankfully, I thought to troubleshoot and who would know that the solution is to hit the camera on the rug. It worked for me too! Thank you so much. My husband would have been so disappointed knowing that I carried it in my purse.

Posted on Apr 24, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Sony Quality...?
This is the second Sony that I owned that needed repair.  After chuckling about the striking the camera I got frustrated and did it.  Well, It works.  The shock must help some mechanical function of the camera to engage.  The problem continues when power is recycled.  I was striking right where it says power on the unit.  The camera works fine...until powered off again. Thank you for your posts.  I'll be able to limp along until I find another brand camera to buy.  Sorry Sony, I've had it with your quality.   -mototango

Posted on Mar 09, 2008

"I have turned it on and off over and over again! THANKFULLY I took "Guest's" advice from September 12, 2007. After hitting it a few times on the carpet, I still received the error, BUT while the lens was retracting in and out I hit the top of the camera beside the power button with my knuckle and it WORKED!!! I can take a picture again. Thanks so much for the advice. Hope this helps others"

It did work fine for me as well

Posted on Mar 07, 2008

I had the same issue. Lens would move in/out say 3 times but camera did not start - Power off message. Suspected jammed gears - So tried the 'gently' bang several times on solid but carpeted floor (with camera off and lens retracted). Did the trick for me.

Posted on Sep 12, 2007

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

It is INCREDIBLE!! last night I was camping and some HUGE turtles came out to lay their eggs on the shore. I felt TOTALLY frustrated that my Sony cam was giving me the "Turn power off.." error and the lens where retracting and I couldn't even take a single picture because of that. So as soon as I arrived home from camping I looked for this problem on the web. And I just found this, of course I thought it was some kind of trick or something but it worked!!! I just hope to see the turtles laying their eggs again soon so I can take some pictures :(

Posted on Apr 19, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I had the same problem with my Sony W150. After hitting on the carpet and the top of the camera for a few times, it didn't work. I then hitted it at the bottom of the camera with my knuckle, it worked.

Thanks!

Posted on Jan 18, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Amazed that the rapping of the camera (a little harder than with a knuckle) worked for me too!!! Good grief...

Must comment that the problems with my camera began only after having carried it in my purse (without being in a case---I know, STUPID) where I'm sure the lens would have been bumped and/or had pressure from other items in the purse putting weight on it when it inevitably ended up in the bottom of my huge purse.

Moral of the story: carry this camera in a protected case when transporting---because prior to that I never had ANY problems. Moreover, the whole thing is lens related and we all know an automatic lens is a sensitive instrument!

Thanks for a remedy born of frustration!

gapeach

Posted on Mar 22, 2008

  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 34 Answers

It sounds like a typical case of the focus motor gear being jammed, or out of alignment. The focus lens assembly is inside the lens, and if it doesn't move freely, the camera just retracts the lens, and shuts the camera off. I've fixed a few of these by removing the lens, taking the lens assembly apart, and getting the focus lens free again. The easiest way is to swap lens assemblies with another camera than maybe has a broken LCD. A little hint on these, is that the W100 has the same lens assembly as the less expensive DSC-W1. You can get those on eBay pretty cheap (~$35 with a good lens, but maybe bad LCD), and use it for it's lens.

Posted on Aug 27, 2007

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 4 Answers

Hello. Please turn off the camera and remove the batteries for 30 seconds (if this time don't solve the problem try with 1-2 minutes). Afterwards, reinsert the batteries and turn the camera back on. Perform a manual reset of the camera. For information on how to reset the camera please look at camera manuals. I hope this will help you :)

Posted on Aug 26, 2007

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 72 Answers

I had a similar problem with a couple sony cameras at my business. I ended up calling Sony and they told me that the main board for the camera was probably damaged. They would be more than happy to look at it for 80 bucks, but would not guarantee that they could fix it. I would give them a call and see what Sony says, you should have a phone number in your manual. If it is going to cost more than 80-100 bucks to have them look at it I would just replace it.

Posted on Aug 26, 2007

2 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

SOURCE: My Sony DSC-W100 says "Turn the power off and on again" but still wont take any pictures! The screen just stays black. Anyone know what is wrong with it and how much it will be to get it fixed?

sir, u replace ur memory card

Posted on Mar 07, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My Sony Cyber-shot DSC-W100 and picture "tiling"


You may be accidentally changing the menu setting from normal to multiburst.

Aug 19, 2008 | Sony Cyber-shot DSC-W100 Digital Camera

1 Answer

DSC-W100


Once you feed the date and time, it wont disturbed you again.

Aug 04, 2008 | Sony Cyber-shot DSC-W100 Digital Camera

1 Answer

Frozen camera


dont do anything. bring it to service center

Jul 14, 2008 | Sony Cyber-Shot DSC-P73 Digital Camera

1 Answer

Turn the power off and on again


goto http://www.digitalcamrepair.com/self_diagnosis_page.htm
for self diagnosis.please let me help you before leaving a bad feed back.

Apr 26, 2008 | Sony Cyber-shot DSC-W100 Digital Camera

1 Answer

Cybershot dsc-w100


If you cannot find a solution to your problem you may want to email fixityourself@gmail.com. He has good advice and good used parts at a fair price.

Apr 25, 2008 | Sony Cyber-Shot DSC-S40 Digital Camera

2 Answers

Camer scrolls through modes all on its own! sony DSC W100 digital camera


very good poss that camera needs mode dial switch assembly.Especially if unit was subject to liquids near the mode dial .part # 147966811 for silver and 147966821 for black model..First reset camera by pushing reset switch should be around batt compartment and or memory stick area.

Dec 03, 2007 | Sony Cyber-shot DSC-W100 Digital Camera

1 Answer

DSC-W100 not taking pictures


possible ribbon from CCD image to main board not seated properly

Nov 29, 2007 | Sony Cyber-shot DSC-W100 Digital Camera

3 Answers

Access


Hello, there is a problem with the optical unit (lens). Normaly when the camera is in camera mode the lens should go out. In your case it seems that for some reason the lens is stuck. Please contact your nearest Sony dealer. If you want to repair the camera yourself please tell me. I can send some additional info as well. Regards, Arpi

Jul 12, 2007 | Sony Cyber-shot DSC-W100 Digital Camera

Not finding what you are looking for?
Sony Cyber-shot DSC-W100 Digital Camera Logo

3,038 people viewed this question

Ask a Question

Usually answered in minutes!

Top Sony Cameras Experts

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

james laughton
james laughton

Level 3 Expert

2189 Answers

JonSnell Electronic
JonSnell Electronic

Level 3 Expert

25356 Answers

Are you a Sony Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...