Question about Toshiba SD-3990 DVD Player

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No Disc Message

Hello, My Toshiba SD-3990 DVD Player has a "No Disc" message whenever I try to play a DVD. I started seeing this message some time last week. I was wondering, if you had any troubleshhoting solutions for this error.Thank You!!

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6 Suggested Answers

SOURCE: toshiba sd 3990 dvd player remote code

have fun most trutech devices are daewoo codes and unless you have one of these 100.00 harmonix controllers from logitiech you cannot due jack

Posted on Nov 21, 2007

  • 124 Answers

SOURCE: no power

Could you verify that the power setting switch on the back is on 110/120 and not 220/240? It can be inadvertently moved out of position sometimes.

Posted on Mar 25, 2008

  • 2 Answers

SOURCE: toshiba sd-3990 Disc-drawer won't open

I was given one of these the other day. I was told the drawer wouldn't open yet the machine seemed to function fine. I removed the six screws holding the top on the box and then removed the four screws holding the drawer assembly in place. As you lift the drawer assembly out of the box, make sure you release the two pieces of black retaining tape holding the data cable to the box floor. Turn the drawer over and you will see that there is a little sideways bar mounted on the front underside of the drawer assembly. This is sticking. As you press the OPEN button, jiggle this bar and the drawer will open. You may have to manually move the drawer cogwheel a little to help free it up. Hope this helps.

Posted on Oct 07, 2008

  • 1 Answer

SOURCE: Toshiba DVD SD-3980SU2 or SC2 player loads every disc as "bad disc"

Toshiba says:
Information for Owners of Toshiba SD-3980 and SD-K750 DVD Players spacer.gif To ensure the satisfaction of our customers and to maintain the integrity and quality of our products, Toshiba America Consumer Products, L.L.C. is issuing an important product update. This is not a safety issue.
Toshiba is committed to customer service and to continuously improving the quality of its products. It has come to our attention that certain DVD players bearing the model numbers SD-3980 and SD-K750 may at some point in their life stop playing discs due to a component part failure. In such case, the error message "bad" will be shown on the unit's display. Affected units will have "SU2" at the end of the model name (e.g., SD-3980-SU2), which can be found on the back of the unit.
If you own either of these models and experience the issue described above, please contact Toshiba Customer Solutions at 1-800-631-3811 for information on how to obtain a replacement unit.

Posted on Jan 18, 2009

  • 35 Answers

SOURCE: toshiba reads no disc

Dust infiltration is a likely culprit. Unplug the unit, open the case. Take a cotton swab and wet it with a small amount of glass cleaner. Gently wipe the laser lens several times without applying pressure, then use the other end to finish cleaning it off and to dry it. Often, so much dust gets inside these units and coats the objective lens it can't see the disc anymore. Give it a try, might work after this operation. I've fixed many CD & DVD players this way. If that doesn't work, take a can of compressed air and blow out dust from inside the laser by pointing the nozzle to the open space between the lens and the lens cover. Hold the can at least three inches away so as not to damage the internal workings of the laser assembly. Several short/sharp bursts of air might dislodge dust that has accumulated inside the laser housing.

Posted on Mar 05, 2009

  • 2 Answers

SOURCE: toshiba sd-310vu dvd player makes

The motor that spins the disk rests on rubber shocks. The rear shocks wear out over time allowing the disk to set uneven and rub eventually stopping the disk and giving a disk error. To fix simply put one small flat washer under each of the rear shocks this will level the motor and stop it from rubbing. 

Posted on Mar 13, 2009

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1 Answer

Screen on TV shows Toshiba label and says there is no disc but a disc loaded in it

The laser unit has gone bad. Usually it's not worth replacing as it is about 3/4 the cost of a new player.

Jul 25, 2009 | Toshiba SD-3990 DVD Player

3 Answers

"No" message appears on player front.

Try inserting a cd, almost all dvd players can play cds as well, if it displays the same message you may very well have a defective dvd player, if it plays then you may have a damaged disc. If it plays the cd try a mint condition dvd; also, I'll assume that you know better but in many cases if the dvd player is not defective users are simply loading dvds in upside down. If all this fails return your dvd player to the store or check the warrenty.

I hope this helps, good luck

Jul 23, 2009 | Toshiba SD-K760 DVD Player

1 Answer

CD is hung up in the player and does not come out with the tray

There are a few solutions:
1. hit it ok just kidding

make sure when you are trying to open it does not say "disc Lock" or some sort. You can solve this problem by hitting the device menu and typing in 2005

2. Open up the device by unscrewing the six case bolts and then the 4 dvd section screws. After this I had the problem where my dvd was stuck in the play mode so the tools would just not let go. I had to gently wiggle them apart however be very careful. I have also heard that it might be a tired arm on the side that just needs some coaxing. HOpe this helps

Mar 23, 2009 | Toshiba SD-3990 DVD Player

1 Answer

Get Disc Error on display when loading a disk

you have problem with EPEROM IC you have to bring your set to toshiba repair center and they give a new program to your set . the program of your set is defected must be repaied

Mar 13, 2009 | Toshiba SD-3990 DVD Player

1 Answer

DVD player won't play DVD, says "load"

The unit can recognize that a disc has been loaded but can not read the contents. This can be as simple as a dirty lens or more drastic like failing optics. Try cleaning the lens using a cotton swab and alcohol. If that fails to correct the problem and a music CD will play OK, then the optics are failing. DVDs require more laser power to read than a music CD.


Feb 04, 2009 | Toshiba SD-3990 DVD Player

2 Answers

About fixing Toshiba DVD Player...

Opening the box is no problem. Make sure you have the device unplugged from the wall socket. There are six screws to remove - one in each side and four on the back panel. The top just lifts off. You will see a couple of small gray cables plugged in the board. Gently lift them off the pins and then reseat them again, making sure you get the orientation correct - ie the same way they came off. I don't kow if this will fix your problem but this machine is extemely easy to work on as there is not much inside.

Jun 10, 2008 | Toshiba SD-3990 DVD Player

1 Answer

Toshiba SD-4900

Try this, as posted on

Put in DVD.
When you get region whine message press: [menu] [1] [play]
Disc should play, but with region message still up.
Press Marker then Clear. Message is now gone.

You can go to the menu for setup, or keep watching the movie.

Mar 08, 2008 | Toshiba SD-4900 DVD Player

1 Answer

MP3 files on a DVD+RW disc - not all display or play

Toshiba SD-3990 does not recognize DVD+R/RW discs. You need DVD-R/RW

Jan 09, 2008 | Toshiba SD-3990 DVD Player

1 Answer


I have a problem like this but mine will play regular dvd's
and just stop playing hd dvd's . exact same message


Nov 03, 2007 | Toshiba HD-A20

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