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I have a fresh air by ecoquest. When I turn it on,

I have a fresh air by ecoquest. When I turn it on, the screen looks like this (attached picture). I'm not sure what is wrong. Nothing really changes if i press any buttons, just the number of dots at the top. Can anyone help?

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  • 142 Answers

Try to check if its plugged in correctly to your outlet

Posted on Jul 10, 2013


6 Suggested Answers

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017


SOURCE: EcoQuest Fresh Air Lamp replacement

Its probably the starter. Manual says to replace both lamp and starter at same time.

Posted on Aug 10, 2008

  • 31 Answers

SOURCE: ecoquest fresh air repair

Regardless of unit the purifier plates may need replacement. How are the plates cleaned? Could it be that there is a residue from the cleaning agent present after cleaning? With new plates there is a little oil on the plates to prevent oxidation when in storage or transit. A little rubbing alcohol would do the trick.
Make sure the plates are dry before putting them back into the unit.

If the plates are seated right and clean you should see a faint purple glow on the plates when the unit is on purify.

Let me know if that's the case.


Posted on Feb 07, 2009

  • 80 Answers

SOURCE: i have a fresh air by Ecoquest the motor stops

I recently fixed one with the same problem. Remove the rear cover where the switch is mounted. (Take off the filter first) The wires have enough length that it is not necessary to remove them. Use a blow dryer and blow into the opening to remove dust and moisture from the circuit boards. Either one will make it start and stop. Make sure not to get it too hot or too close. Good Luck. I can't help you with the dealer question as I'm in NC.

Posted on Apr 04, 2009

  • 80 Answers

SOURCE: I have a Fresh Air Unit from Ecoquest. The

Call toll free 1-877-710-0057 between 8: 00 AM and 5:00 PM Eastern time and they will gladly help you.

Posted on Jun 06, 2009

  • 670 Answers

SOURCE: how to replace your uv light in your fresh air

1. Unplug the purifier
2. Remove the two screws on the back cover and remove the cover.
3. Remove the two screws on the the top that hold the lint screen and remove the screen.
4. Remove the purification plate by sliding it out.
5. Remove the RCI target plate by sliding it out.
6. Disconnect the purification plate contact lead wires from the purifier plate cage.
7. Remove the two screws at the bottom of the plate cage.
8. Slide the cage forward, lift and remove the cage.
9. Rotate the uv bulb a quarter of a turn and lift it out of the unit.
10. Install the new uv bulb and rotate it a quarter of a turn to lock it.
Perform steps 1-9 in reverse order to reassemble the purifier.

Posted on Dec 06, 2010

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Replaced rci and fan motor and my fresh air by ecoquest will not turn on. the digital screen lights up briefly but it is blank and then cuts off

I'm thinking it's the circuit board. I would call Vollara (they bought Ecoquest) & see if you can get a circuit board or send back to them to fix. 800-989-2299. Or, you can Google circuit board for Fresh Air & see if there are any suppliers that you can get it from.

Feb 22, 2014 | Ecoquest Fresh Air Air Purifier

1 Answer

Brand new fresh out-of-box ecoquest purifier won't turn on at all.

Well you need to promptly contact the seller and inform them then ship it back and ask for a replacement or money back, this is all one can really do, as to tamper with it would void any warranty, it should work out of the box, first time.
Also try "other" power points, actually make sure it isn't working?

Oct 12, 2011 | Ecoquest Fresh Air Air Purifier

1 Answer

Can't find uv lamp in Fresh Air by ecoquest

The picture is a classic, with no UV light. Still works great. It got my kids off their inhalers after 15 years of 4 per month. Now 4 per year. A Fresh Air, depending on the age, has a light attached in the bottom of the visible base behind a cage and plate, and the new honeycomb units have the light inside the honeycomb.

Jun 22, 2011 | Ecoquest Living Air Classic Air Purifier

1 Answer

Where is the lamp in the fresh air so I can replace it

If you have a honeycomb- it's inside that. If you don't, then it's attached behind the ozone plate cage to the base.

Jun 18, 2011 | Ecoquest Fresh Air Air Purifier

1 Answer

My EcoQuest fresh air was working fine over the weekend and then just stopped working. Is there a fuse or something or what is the best way to troubleshoot this problem?

There is a fuse (the small square insert at the back of the machine; push it in to release then pop it out.) Before checking the fuse, make sure the plug is firmly pushed into the back of the machine. Also make sure the wall outlet is working. Then check the fuse. If it's burned, replace it with one EXACTLY the same, usually available at an auto parts store.
Before inserting the new fuse, remove the protective cover on the back of the machine, remove the lint screen, and look inside to see if you can detect any obviously loose or corroded wiring or parts. If you can see nothing wrong insert the new fuse. If nothing works, you'll need to call the company.
Vollara (new name for EcoQuest) customer service is 800-989-2299. Ask for repairs. You may give #16618 as your dealer referral number if you aren't in touch with the registered dealer who sold you the machine. They'll explain your options.

Jan 24, 2011 | Ecoquest Fresh Air Air Purifier

1 Answer

My ecoquest fresh air turned off suddenly... when i turn it on again there is no power it keeps flashing in the front screen .. is it an easy fix or hard fix ? please advice ... thank you

My ecoquest fresh air turned off suddenly... when i turn it on again there is no power it keeps flashing in the front screen .. is it an easy fix or hard fix ? please advice ... thank you

Oct 11, 2010 | Ecoquest Fresh Air Air Purifier

1 Answer

Ecoquest Fresh Air Air Purifier turning itself off and on rapidly

There is a problem with the main circuit board. Ecoquest will replace the circuit board. If the Fresh Air is still under warranty you have to pay shipping. If it is not under warranty, you'll have to pay all of the repair cost. You'll need to call to get an RMA number before you send it in, either way.

Dec 07, 2009 | Ecoquest Fresh Air Air Purifier

1 Answer

Why do you have to replace the plates in Ecoquest Fresh Air Unit

They get filled with the **** in the air which they remove for you.

Apr 16, 2009 | Ecoquest Fresh Air Air Purifier

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