Question about Dell 942 All-In-One InkJet Printer

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Dell 942 AIO printer cartridge problem

I recently installed a new black ink cartridge but ink levels are still reported by the printer as being empty.

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  • Stephensm44 Aug 01, 2008

    I am having the same trouble. Did you find a solution. I installed new windows vista driver thinking that would solve it,but no such luck. Any ideas?

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Was your replacement cartridge a new dell product? If it was, the sensor on the prnter should recognize it as new and reset the indicator to full. If, however, the cartridge was refilled, remanufactured, or otherwise an off brand, the ink indicator will show it to be empty. Just ignore and use the printer as normal -- it will print just fine, but you may need to press the select button to get it to start printing the first page.

Posted on Dec 11, 2008

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Posted on Jan 02, 2017

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I bought a new Dell color ink jet cartridge for my Dell All in One 942 printer and after I replaced it it still showed it as an empty color cartridge. I order it as new directly from dell. I tried to take...


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1 Answer

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The problem is simple. Try inserting your old in cartridges. If the old ones work, the ink cartridges are defective. Contact Dell and get these replaced.
Otherwise the printer has a problem. try cleaning the metal contacts of the ink cartridge and the ink carrier.

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