Question about Dyson Bagless Cordless Hand Vacuum

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Why does my DC35 cordless sweeper keep shutting off and have less suction???

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Posted on Jan 02, 2017

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SOURCE: no suction at sweeper on dyson dc14

It may be something else. I have just had the same problem and I turned my Dyson over and removed the head bar by turning the 3 plastic screws. I found that a small plastic pipe, on the left handside, that attaches the head to the main machine had come off. I eased this back into its housing and problem is now fixed. Not bad for a total technophobe!

Posted on May 29, 2009

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askdyson
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    SOURCE: DC35 won't charge

    Hi there,

    I'm sorry to hear you're having difficulties with your DC35. In order to determine whether the machine, battery or charger is at fault, we'll need to run through some troubleshooting over the phone with you. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    We'll look forward to helping resolve the issue for you.

    Best wishes,

    Jack
    Dyson Online Customer Support

    Posted on Jan 09, 2012

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    1 Answer

    Keeps stopping even though I have taken it apart and checked for blockages. +


    Are you sure your wall charger is working ok? You might just have a bad battery pack in the sweeper if your charger is working. Do you have a friend who knows electronics and has a voltmeter?

    If so, have them check the voltage output of the charger at the plug that goes into the sweeper. Verify that the charger is indeed working ok. Then you will need to check the voltage on the battery pack inside the sweeper to see if your battery is good and holding a charge. A mechanical blockage could be something caught in the vacuum fan blade. You should be able to hold the main part of the sweeper up to your ear so you can hear and then pull the sweeper trigger and see if you can hear the motor try to start. Nothing happening may mean a dead battery pack. Regards, Dennis

    Aug 15, 2015 | Dyson DC44 Animal Cordless Vacuum Handheld...

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    My mother has dc35 keeps cutting out and door where dirt is stored keeps opening


    Hi Andrea, it's Jack at Dyson.

    I'm sorry to hear your mother is having difficulty with her DC35 cordless vacuum. It sounds like these are two separate issues, and we would be happy to provide further assistance in determining the cause of both. If replacement parts are needed, we can also confirm whether or not these are covered under the 2-year Dyson warranty.

    When your mother has her DC35 easily to hand, she would just need to call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Our experts will be able to talk her through some simple diagnostic checks to locate the cause of the issues. It's possible we may even be able to resolve them right over the phone.

    We'll look forward to speaking with her.

    Jun 09, 2015 | Dyson DC35 Handheld Vacuum

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    Why isn't brand new DC35 machine charging?


    Hi Julia,

    I'm sorry to hear about your experience so far, but I'm confident this is something we can resolve for you under your 2-year Dyson cordless warranty. We'd just need to talk you though a few quick diagnostic checks to confirm which part is at fault.

    When you have your DC35 and the charger easily to hand, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    We'll look forward to speaking with you.

    May 03, 2015 | Dyson DC35 Multi Floor Digital Slim...

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    Why does my animal dc35 keep going off and on?


    Contact Dyson regarding the fault.
    There is a 5 year warranty on parts their customer service is amazing . They may send you a part to fit .

    Sep 20, 2014 | Dyson DC35 Animal Digital Slim Cordless...

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    Rough motor noise


    How old is the sweeper? If it is 5-10 years old the motor is probably wearing out and would need it's bearings replaced. You can replace the whole sweeper for less.

    Dec 29, 2013 | Dirt Devil Featherlite Bagless Vacuum...

    1 Answer

    We push the trigger, and the light comes on but no suction/ motor not working


    Hi there,

    I'm sorry to hear you're having difficulties with your DC35. From what you've described, it sounds there may be a fault with one of the components of your machine. If you give our Helpline a call, we should be able to help - you can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US). Please have the machine to hand when you call so we can run through some troubleshooting over the phone with you.

    We'll look forward to helping you resolve this issue.

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Mar 14, 2012 | Dyson DC35 Handheld Vacuum

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