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Having scanning issue with a Brother MFC 8910DW model

When scanning a document, it fails because i am told to "check connection" how do i fix this Brother MFC 8910DW

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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  • 2 Answers

SOURCE: document jam brother mfc 8460n

if the message refers to the scanner, open the cover of the feeding unit on top of the printer and clean it with compressed air. Most probably an insect got stuck somewhere

Posted on Nov 07, 2008

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  • 133 Answers

SOURCE: Solid black line down the document when scanning

are you using the autofeeder to feed your documents?
if yes, open the top cover and clean both glasses (big and small).
and take the drum out, move the blue panel to clean up your drum.
after that should be working fine.

Posted on May 22, 2009

  • 159 Answers

SOURCE: Can't scan to PC with Brother MFC 8840D

My guess is a driver problem. I'm assuming you can print to it, so you know the USB connection is good. And you can make a copy (I assume), so you know the scanner mechanism and its connection with the rest of the machine works.
The scanner driver is separate from the printer driver. It's entirely possible to install and use the printer without having loaded the scanner driver. Best bet is to unplug the unit from your computer, then uninstall it completely from Windows. There may be an Uninstall program listed under Brother in your Start menu...All Programs... Or go to Start...Settings...Control Panel (or however your version of Windows get there) and open your Scanners and Cameras folder. If you find the Brother machine in there, Select it and click Remove. Do the same in the Printers folder.
Don't plug your machine back in until you have reinstalled the drivers. Go to www.brother-usa.com, and in the Service & Support box on the right, click Downloads. That will take you to a page where you'll select Multi-Function as your Product Group, then the model.
You'll get two lists of links. Forget Manuals, look at Drivers on the right.
Under Type of Software, click ALL. Select your OS.
You'll get a list of drivers and utilities for your model. Select the Full Package. Brother makes you accept the Terms of Use, then starts the download.
Look for Setup.exe in the main directory, or you may need to browse folders labeled with different language abbreviations to find it.
Start the installation, and don't plug your USB cable in until the computer tells you to. it will install the printer first, then return to install the scanner. It may require you to restart Windows more than once. Sorry.
Once you've suffered through all that it should be fine.

Posted on Dec 24, 2009

  • 1 Answer

SOURCE: Printer / Scanner won't scan to pdf

Hello! I had this exact same issue or question, I guess you can call it. And unfortunately, the CD-ROM user guide was a lot more helpful for me than the Book guide. But anyway, to answer your question and anyone else who has this same question ...

What you need to do is locate the ControlCenter3 software on your computer for a little configuration. This automatically installs when you install the printer's complete Pro Suite drivers on your computer.

You might be able to find it somewhere on your start bar (left or right side of the start bar). It's a small blue icon with the acronyms "CC3" on it. Anyway, click to open the software. Once opened, you'll need to make some configurations so that when you scan to file, it'll be "PDF" by default.

So once you have this software open, "right-click" on the circle button that says "File" and choose the option that says "Control Center Configuration". Up pops a dialog box with two tabs - Software Button and Device Button.

Now in order to scan to pdf from your Brother MFC 9840 CDW, you simply need to change the "File Type" in the drop-down box to "PDF" under both tabs. You can optionally also change the "File Name" to a recognizable default file name of your choosing (I chose to change it to say "PDF File") and you can also set your default "Destination Folder" (otherwise your scanned PDF files will automatically be saved in your "Scan" folder). That's it! No need to mess with anything else.

Most importantly, you need to make sure that these exact same configurations are made under both the "Device Button" tab AND the "Software Button" tab as well.

Click "Okay" and now try to re-scan your document as a File. It should automatically scan it as a PDF file to your computer.

I hope this helps solve your problem if you haven't already been able to figure it out.

Posted on Jul 17, 2010

  • 1 Answer

SOURCE: MFC-665CW Scanner keeps saying Connection Failed

I think I solve the issue for scanning so far. Here's what you do goto control panel -> Scanners and Cameras. Then right click into propertise, then check Specify your machine by address. It should already have the printer IP address listed in the box below. If not our can goto to your router and see the ip in the DHCP Client List .

After this I'm able to use the Control Center 3 scanning.

I think the problem was the NODE name list in the setting in my winxp pro does not match the actual NODE name the printer is using.

Posted on Jan 20, 2011

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For some reason when you are not able to scan an item of yours. To fix Brother Printer Error TW006 which has arrived with the scanner when scanning with the ControlCentre 3. When you try solving to scan a document using Brother ControlCenter 3 software but it failed to connect to Brother Printer. Interesting thing is when you attempt to configure the device remotely using same Brother ControlCenter 3 it worked actually without any issues. Initially there can be some form of firewall issue either on computer system however that was not the issues. As you are trying to scan a document from the ControlCenter, the following error message may occur under certain circumstances "No connection to the device is possible [TW006]". Printing is, never possible without problems.
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I have a Brother MFC-8840Dn (full legal-size flatbed as well as document feeder). I use Windows XP Pro and a USB connection. I'm not sure my fix works with other Brother models or different Windows operating systems, but it's a way to start troubleshooting at least.

I've always been able to print legal-sized pages from word processing or spreadsheet programs and receive legal-sized faxes. But I never could make legal-sized photocopies or PDF scans. The image was always cut off at Letter size. The fix is a Brother Utility set-up setting:

*** Go to Start / All Programs / Brother / MFL-Pro Suite MFC 8840Dn / Scanner Utility. (This link may also be called something like Scanner Settings.)
*** At the "Maximum Scanning Size", select "Legal" instead of "Letter/A4".
*** Click OK and restart your PC for the new setting to take effect.

It's like magic -- I can now scan a full legal-sized PDF, whether on the flatbed or through the ADF. I also tried a compressed TIFF scan and it came out fine.

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I was about to buy a different brand of scanner because of the frustration with legal-sized images. It's like having a new scanner now :) I hope this Utility Setting info helps you troubleshoot your legal-sized image problem.

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