Question about Office Equipment & Supplies
When scanning a document, it fails because i am told to "check connection" how do i fix this Brother MFC 8910DW
Posted by Anonymous on
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Posted on Jan 02, 2017
SOURCE: document jam brother mfc 8460n
if the message refers to the scanner, open the cover of the feeding unit on top of the printer and clean it with compressed air. Most probably an insect got stuck somewhere
Posted on Nov 07, 2008
are you using the autofeeder to feed your documents?
if yes, open the top cover and clean both glasses (big and small).
and take the drum out, move the blue panel to clean up your drum.
after that should be working fine.
Posted on May 22, 2009
My guess is a driver problem. I'm assuming you can print to it, so you know the USB connection is good. And you can make a copy (I assume), so you know the scanner mechanism and its connection with the rest of the machine works.
The scanner driver is separate from the printer driver. It's entirely possible to install and use the printer without having loaded the scanner driver. Best bet is to unplug the unit from your computer, then uninstall it completely from Windows. There may be an Uninstall program listed under Brother in your Start menu...All Programs... Or go to Start...Settings...Control Panel (or however your version of Windows get there) and open your Scanners and Cameras folder. If you find the Brother machine in there, Select it and click Remove. Do the same in the Printers folder.
Don't plug your machine back in until you have reinstalled the drivers. Go to www.brother-usa.com, and in the Service & Support box on the right, click Downloads. That will take you to a page where you'll select Multi-Function as your Product Group, then the model.
You'll get two lists of links. Forget Manuals, look at Drivers on the right.
Under Type of Software, click ALL. Select your OS.
Look for Setup.exe in the main directory, or you may need to browse folders labeled with different language abbreviations to find it.
Start the installation, and don't plug your USB cable in until the computer tells you to. it will install the printer first, then return to install the scanner. It may require you to restart Windows more than once. Sorry.
Once you've suffered through all that it should be fine.
Posted on Dec 24, 2009
Hello! I had this exact same issue or question, I guess you can call it. And unfortunately, the CD-ROM user guide was a lot more helpful for me than the Book guide. But anyway, to answer your question and anyone else who has this same question ...
What you need to do is locate the ControlCenter3 software on your computer for a little configuration. This automatically installs when you install the printer's complete Pro Suite drivers on your computer.
You might be able to find it somewhere on your start bar (left or right side of the start bar). It's a small blue icon with the acronyms "CC3" on it. Anyway, click to open the software. Once opened, you'll need to make some configurations so that when you scan to file, it'll be "PDF" by default.
So once you have this software open, "right-click" on the circle button that says "File" and choose the option that says "Control Center Configuration". Up pops a dialog box with two tabs - Software Button and Device Button.
Now in order to scan to pdf from your Brother MFC 9840 CDW, you simply need to change the "File Type" in the drop-down box to "PDF" under both tabs. You can optionally also change the "File Name" to a recognizable default file name of your choosing (I chose to change it to say "PDF File") and you can also set your default "Destination Folder" (otherwise your scanned PDF files will automatically be saved in your "Scan" folder). That's it! No need to mess with anything else.
Most importantly, you need to make sure that these exact same configurations are made under both the "Device Button" tab AND the "Software Button" tab as well.
Click "Okay" and now try to re-scan your document as a File. It should automatically scan it as a PDF file to your computer.
I hope this helps solve your problem if you haven't already been able to figure it out.
Posted on Jul 17, 2010
I think I solve the issue for scanning so far. Here's what you do goto control panel -> Scanners and Cameras. Then right click into propertise, then check Specify your machine by address. It should already have the printer IP address listed in the box below. If not our can goto to your router and see the ip in the DHCP Client List .
After this I'm able to use the Control Center 3 scanning.
I think the problem was the NODE name list in the setting in my winxp pro does not match the actual NODE name the printer is using.
Posted on Jan 20, 2011
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