Try to open the shredder with a screw driver, but be very careful not to break or move anything important. Remove any paper that may be in there. If its the gears inside that are not working, you can use some oil as a lubricant to fix it up.
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With power disconnected, turn it upside down to expose the shredding mechanism so you can see what has to be removed. In case of a severe jam, you may have to jog the mechanism with power to get to every bit and remove it. If there is no power for jogging, the motor may have failed.
Please be sure to include more information when asking questions. You also have to check what this question is listed under. You have it listed under JAM Paper Clear 8 15/16 x 11 1/4 Cello Sleeves Envelope with Self Adhesive Closure. But I will try to help you with some general help and assuming here. It sounds like you might be talking about a paper shredder since it's jammed with something you might wished shredded. Try taking it apart and pulling it out forward, pull whatever you can out then try another sheet of paper and see if it will clear itself.
Does it sound like the motor is spinning? or does it sound like the motor is bound up? I ask because if it sounds like the motor is spinning, then chances are good you stripped a plastic gear somewhere in the drive system that feeds the steel shredder. I just pulled apart one of these and saw that the motor has a steel gear on it. that steel motor gear meets with a plastic gear, and then the plastic gear meets with steel gears attached to, and which spin the shredder. So if you ever bind the shredder with too much paper, the steel motor gear will grind the teeth right off the plastic gear and it won't spin anymore. If your motor sounds like it's bound, then the good news is that the gears aren't stripped. You'll have to take the shredder apart so you can remove the paper causing the problem. Of course unplug it first before opening it up. They are not overly complex but just remember where the screws goes so you put them back in the right holes.
Sound like a serious jam up. Try a sharp small screw driver to flick out jammed paper and try rotating by hand. Caution ensure it is unplugged and use gloves to protect from sharp edges. With the clump of paper try a LITTLE water to soften the clump. Good luck.
Had this sort of thing happen to me also; sort of. Did you check to see if the shredded paper level alarm has been triggered in the pull-out catch area? Sometimes it forms a pile that trips the alarm before the catch is full. Sounds simple, but check it out. Also check to make sure it's plugged in! I've done that several times, even to the point of calling for help! Did you know the technical help desk always asks if the machine is plugged in first!
For any jammed shredder..try the following.. pull backwards on the paper while you switch the machine into reverse. Try not to tear the paper as if there is nothing to hold onto then you can't help the motor.
If this dosn't work then you will have to take the top cover off(after unplugging of course.) and the try to force the paper backwards out of the machine by turnings the cutting blades or gears in the reverse direction.
When you set it to reverse, it Should propel the paper back out the top, where it's jammed. If it does not, remove power to the unit, and get ready for the long laborious process of removing the jam with a pair of tweezers. A hazard of paper shredders, maintenance can be a bit on the silly side.