Question about Lands Phones
Are the phone cables correctly connected to the base unit? Try a new cable for Line 2, if you have separate L1 and L2 jacks. (If the lines are integrated in one jack, make sure to use a 4-conductor RJ11 cord.) I assume the service hasn't been cancelled for line 2 and that you are at a wall plate with both lines.
If you have separate jacks, I like to use a different phone to check the jack. (A simple old fashioned corded, single-line phone is useful to check for a dial tone.) Try checking Line 2 at another jack, if you have one.
If you do not have a dial tone, find where your service comes in. Open the box and look at the terminals. If you are lucky, you have an RJ11 port. Plug in your test phone in to the Line 2 connection and listen for a dial tone. If there is no dial tone, contact your telephone company. They will fix an outside line problem for free. (Mice and other things can damage the wiring. A lightning strike could damage a filter if you use the line for a high-speed internet connection.) If the terminal doesn't have an RJ-11 plug option, you will need to ask your telephone company to test the line.
If you recently had work done on the phone line, check for any wires that are loose. When we got our phone line upgraded to fiber optics, one of the telephone jack lines didn't get connected to the terminal in the new box. We found the wire behind the vinyl siding and got signal as soon as the wire was reconnected.)
If you have a dial tone at the box and no wires are obviously disconnected, you'll need to trace the wires inside to find a broken connection. If one jack worked for Line 2 and another didn't, check inside the wall plate. There are two wall-plate styles. The ones with a keystone jack needs the conductor wires pushed down into the correct slots. A punch-down tool is available from most hardware stores in the wiring section. The screw terminal type requires the individual wires to be stripped and then secured. The correct terminal positions are shown here: http://www.lanshack.com/wire_phone_jack.aspx . Otherwise, you need to trace the wires in the walls to find the break in the continuity. Your phone company will do this for you for a fee. If you have a line filter inside, try replacing it.
I hope this helps.
(I've called the phone company several times when we lost one line. Mice and lightning damage to the filter have both been culprits.)
Posted on Jul 08, 2013
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
I just spoke to RCA and they said to unplug power and phone line and take out batteries, wait 5 minutes and plug everything back in, mine now works.
Posted on Apr 24, 2009
I am writing for my Mum, who is 99. We live far apart, so it is a bit difficult to fix her problem. She had a new Uniden DECT 60 (?) installed in early July. It seemed to be working fine when we left her, but she says it only rings twice before going to voice mail. She says it has always been like that. How can we fix this for her even though we live at a distance?.
Posted on Aug 17, 2010
There is a battery box that holds 4 AAA batteries. It's down under. Not easy tospot but it's there. However, I added fresh batteries and it stil says replace battery. I'd like ot know how to turn off the message.
Posted on Sep 26, 2010
Tips for a great answer:
Mar 06, 2015 | RCA ViSYS 25255RE2 2-Line DECT 6.0 Digital...
Jul 21, 2014 | RCA ViSYS 2-Line Speakerphone
Sep 28, 2011 | RCA Accessory Handset for 25255RE1 ...
Aug 31, 2010 | RCA ViSYS 2-Line Speakerphone
May 11, 2010 | RCA ViSYS 2-Line Speakerphone
68 people viewed this question
Usually answered in minutes!